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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
362 Reviews

362 Reviews of Sierra Subaru of Monrovia - Service Center

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April 06, 2023

Clean waiting room with free snacks/drinks. Excellent customer service personnel and excellent service technicians. More

by Ted.n.gunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Ted.n.gunther responded

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Apr 11, 2023 -

Sierra Subaru of Monrovia responded

Ted, thank you for stopping by to let us know you enjoyed your service visit with us! We're happy our service team handled your vehicle's needs with great care, and we hope to have more opportunities to be of service to you. Thanks for choosing Sierra Subaru!

April 04, 2023

Great and fast service by the whole team except they forgot to mention when the service was done. Rafael I area was quick and friendly with paperwork. More

by Nancyswright
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Sierra Subaru of Monrovia responded

Thank you for the 5-star review, Nancy! We're happy Rafael's attentive assistance made this service visit an overall success. We graciously look forward to making your next appointment even better. Thank you for choosing Sierra Subaru!

April 03, 2023

Great service and friendly team. The waiting room was very nice and comfortable. Highly recommended for More

by Paulinechens
Recommend Dealer
Yes
Employees Worked With
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Sierra Subaru of Monrovia responded

Pauline, thank you for taking a moment to share your positive feedback with us. We're delighted to know how pleased you were with our service team's assistance and with our comfy customer lounge. We hope you'll be back some day for more of the same phenomenal service, but until then, we wish you pleasant travels!

Apr 05, 2023 -

Sierra Subaru of Monrovia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sierra Subaru of Monrovia! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 02, 2023

Rafael Ibarra assisted me with my recent Outbackl maintenance. Everything went well and Rafael kept me updated with the maintenance progress. The rest of the personnel that I dealt with were also h More

by Mountain Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Sierra Subaru of Monrovia responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2023

the man who serves me is Jaime Vega,He is very friendly and patiently helping me. More

by devin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Sierra Subaru of Monrovia responded

Devin, thanks so much for your stellar review! We're pleased to know how happy you were to work with Jaime as your service advisor. Please don't hesitate to let us know when Jaime and the Sierra Subaru team may assist you again. It's always our pleasure!

March 28, 2023

A lot of dealers just check you in, overcharge you for a bunch of services, and then send you packing without anything resembling customer service… I have to say my experience at Sierra Subaru of Monrovia w More

by danhess2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Sierra Subaru of Monrovia responded

We would gladly welcome you at your next service visit, Dan! Thanks for sharing your thoughtful feedback about the accommodating service you received from Catherine. Please don't hesitate to let us know when we may assist you again. It's always our pleasure!

March 28, 2023

Jaime Vega has consistantly provided information as to what needs to be replaced/repaired on our vehicles for optimum performance. We drive a lot for work and family business. We rely on our vehicles to More

by canaib50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to share your kind feedback on Jaime! Your safety and satisfaction are our top priorities, so we're pleased Jaime has been so instrumental in the longevity and reliability of your vehicles' performance. Thanks for continuing to choose Sierra Subaru for your automotive needs!

March 22, 2023

Excellent service and friendly helpful staff. Staff always busy but never to busy to answer all my questions. More

by Huskies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Sierra Subaru of Monrovia responded

Thank you so much, Huskies! We're glad our team takes the time to address all your concerns. Your business in our service department is appreciated and we hope to continue assisting you with your automotive needs. See you at your next appointment!

Mar 24, 2023 -

Sierra Subaru of Monrovia responded

Hi, thank you for your kind words! We hope you continue to choose us for all your automotive needs! Take care!

March 17, 2023

Rafael Ibarra provided me a very good service. I really appreciate it. All the staff are very nice and friendly. The place was nice and neat. Highly recommended. More

by theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your thoughtful review of Rafael and our facilities, Theresa! It is our pleasure to make your service visits convenient and comfy. We graciously look forward to making your next appointment just as superb!

March 15, 2023

Catherine Camacho was so efficient and I am highly satisfied with the service. She understood my financial concern and made an extra effort to adjust the rate. I come here for my regular maintenance More

by legubay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sierra Subaru of Monrovia responded

Your continued business is an honor we don't take for granted! Thanks for letting us know how much you appreciated Catherine's assistance with the cost of your service on this visit. We look forward to serving you for many more years. Thank you for always choosing Sierra Subaru for your automotive needs!

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