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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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June 20, 2023

Great experience with Catherine Camacho from Service Reception. Very efficient and helpful and follows up with progress reports as work is done. More

by johnpayne64
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Sierra Subaru of Monrovia responded

Hey, John! Thanks for expressing your appreciation of your service advisor, Catherine. We're pleased her communication was on point. We look forward to ensuring the same circumstances at your next appointment!

June 20, 2023

Mr. Joseph Dithomas is the most hospitable service Mgr. I have met at a dealership. He is welcoming and did not pressure me for anything. I liked to commend the staff that kept the lobby and restrooms very c More

by Carlosu.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Dithomas
Jun 21, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the awesome feedback, Carlos! We're glad you were so impressed with Joseph, and that you noticed our facility is always looking good. We're honored our team has earned 5 stars from you!

June 16, 2023

Always get great service from everyone - Catherine is the greatest! Nothing to fault from me. More

by Tim
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Sierra Subaru of Monrovia responded

Tim, thank you for stopping by to let us know how pleased you were with Catherine's assistance! We're so happy she continues to be a dependable resource for your vehicle's service needs. Don't hesitate to let us know when we may assist you with anything. It's always our pleasure!

June 16, 2023

I've been a repeat customer of Sierra Subaru for over 10 years now and I recommend them to everybody. They are terrific, responsive and fair. More

by LuAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review, LuAnn! Your continued business in our service department is an honor, and we're delighted our team always provides you with excellent communication and reliable service. We hope to do so for many more years!

June 15, 2023

Going to Sierra Subaru of Monrovia is always pleasant. Each time I have brought my Crosstrek for service, Catherine Camacho is always the one I go to and she is fantastic, attentive and friendly. I will n More

by jenboynton4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Jen, thanks for your loyalty and for your 5-star review of Catherine! We truly appreciate your business and we're happy Catherine has been a dependable and pleasant go-to person for your Crosstrek's needs. We'll see you at your next appointment!

June 15, 2023

I have been bring my forester to Sierra Subaru since new and have had great care and service. Scheduling appointments have been easy to make and they have been able to service my car in a timely manner. My More

by Daturko
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much, Daturko! We truly appreciate your thoughtful feedback on your service advisor, Jaime. Jaime is an amazing person to work with, and we're so glad you agree. Looking forward to ensuring the same circumstances at your next appointment!

June 15, 2023

Rafael got me set up as soon as I arrived for my appointment. Explained to me what they were going to do and was very friendly. Also got me set up with a ride home while they worked on my car. He le More

by Cbrown1632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Great! Thank you for letting us know how pleased you were with Rafael's support and diligence on this visit. We're so happy he handled everything with your convenience in mind and got the job done in a timely manner. We hope you'll continue to choose Sierra Subaru for all your automotive needs!

June 15, 2023

Great and fast service. I came in for a regular service and it was very quick. They also helped me get a ride to and from my home while my car was getting serviced. Appointm More

by mike. a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Sierra Subaru of Monrovia responded

Mike, thank you for sharing some positive feedback on how convenient your service visit was! Your total satisfaction is our top priority, so we're pleased you liked the ease of scheduling and complimentary transportation service. We hope you'll continue to choose Sierra Subaru for all your automotive needs!

June 13, 2023

Great fast and courteous service. I came in for oil change and recall. Appointments were easily made and timely. Devon was great to work with. I needed to get back to work so the ride More

by Amy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Jun 14, 2023 -

Sierra Subaru of Monrovia responded

Amy, thanks for stopping by to give credit to Devon for providing you with an accommodating and pleasant service appointment. We're glad you enjoyed working with Devon, and we look forward to making your next visit just as superb!

June 12, 2023

Rafael and his service team at Subaru Monrovia really take their time to give the best service experience possible. They are fast, efficient and thorough all while checking to see what discounts they can More

by Nadinejr77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Sierra Subaru of Monrovia responded

Thank you for sharing your 5-star review of Rafael and our service team, Nadine! We sincerely appreciate your kind feedback and we're happy Rafael made sure your experience was supportive and thorough. Looking forward to working with you again!

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