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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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June 29, 2023

I came to Subaru for service and was helped by Rafael Ibarra. He was very professional and helpful with all my questions and needs. He kept me up to date with all that was being taken care of my cars ser More

by laddburnett
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
Jun 29, 2023 -

Sierra Subaru of Monrovia responded

Great! Thanks for letting us know how satisfied you were with Rafael's attentive assistance. We're happy he was informative and kept you in the loop throughout the progress of the work. We hope you'll continue to choose Sierra Subaru for all of your automotive needs!

June 29, 2023

Joseph Dithomas did a great job coordinating service and repair on our Outback. Careful, considerate and good communications. Thank you on a job well done. More

by charlie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Dithomas
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Charlie, thanks for the 5-star review of Joseph! We're glad his diligence resulted in a job well done on your Outback. We look forward to ensuring the same circumstances at your next appointment!

June 27, 2023

Rafael Ibarra in service department quickly repaired car and carefully explained what was done. Efficiently organized car pickup. More

by ely
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Thanks a lot, Ely! We're pleased every step of your service visit was convenient and organized, and Rafael provided you with all the details of your vehicle's services. We hope you'll continue to choose Sierra Subaru for all of your automotive needs!

June 27, 2023

I have been attended by Catherine Camacho in the Service Department multiple times, and each time it has been a wonderful, professional, and courteous experience. It is a notable difference from other exper More

by josehjr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2023

Joseph DITHOMAS is very professional and explained my situation in detail and helped out. Great customer service and very knowledgeable. More

by Menendezfrancisco22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph DiThomas
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Great! Thanks for letting us know how much you appreciated Joseph's guidance and insight on this visit. We're glad his communication was on-point. We hope you'll continue to choose Sierra Subaru for all your service needs. See you next time!

June 26, 2023

It was very easy to check in. My service advisor was very knowledgeable and provided updates to repairs. I will definitely be coming back. More

by carlosmgaribay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Advisor - Devon Seo
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Hi, Carlos! Thanks for stopping by to give us some positive feedback on your service visit. We're happy the whole process was easy and attentive, from start to finish. We look forward to providing the same high quality experience at your next appointment!

June 26, 2023

I took my WRX for an oil change over the weekend and Rafael Ibarra provided outstanding service! I had a minor service completed and they even washed my car, I was in and out under an hour. Subaru is More

by Chrisltu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Chris, thank you for sharing your thoughtful review of the experience you had in our service department! We're so happy Rafael made sure your WRX was taken care of promptly and also washed, all in a super timely manner. Enjoy your summer travels and we'll see you at your next visit!

June 26, 2023

Devon was a great help! He took the time to explain everything and kindly remended me that I had free maintenance. More

by rachel.baylon
Recommend Dealer
Yes
Employees Worked With
Devon
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Rachel, thank you for taking a moment to recognize Devon's unique excellence by sharing your thoughtful review! Nothing means more to us than your total satisfaction, and we're so happy to hear how helpful and attentive Devon was on this visit. Safe travels until your next appointment!

June 26, 2023

Organized, very efficient…Catherine C very helpful! Assumed all that was reported was accurate and performed. More

by ronjmarty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Thank you for sharing your kind feedback on working with Catherine! We're delighted she handled your vehicle's visit with great care and communication. We look forward to ensuring the same circumstances at your next appointment. See you then!

June 21, 2023

Catherine gave great customer service, returned the vehicle at the time promised. Will definitely return. Thank you Sierra Subaru !! More

by Gamble132110
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Sierra Subaru of Monrovia responded

Thanks for your thoughtful feedback on Catherine! We're happy she handled your visit with accuracy and diligence. We love hearing great news from our customers and we hope to make your next appointment just as remarkable!

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