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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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July 26, 2023

Friendly staff who cares about creating a good experience and reducing my wait time. Highly recommend More

by Yg37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Dithomas
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Jul 27, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your thoughtful feedback, Yg37. Your satisfaction means the world to us, so we're happy our team provided you with a convenient, attentive experience. Safe travels until we may be of service to you again!

July 26, 2023

Sierra did my 6K service. They restored my faith in my Subaru purchase. Based on my experience with another dealer, I was regretting my purchase. Thumbs up for Sierra. More

by AltadenaKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Sierra Subaru of Monrovia responded

Thanks for taking a moment to let us know how pleased you were with Rafael's assistance at your service visit! We're glad he took excellent care of you and of your vehicle and restored your faith. Please come see us again some day!

July 20, 2023

They offer friendly and helpful service to their customers. I appreciate their interest to take care of the issue with my vehicle. More

by CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine Camacho
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Jul 20, 2023 -

Sierra Subaru of Monrovia responded

CT, thanks for stopping by to share your thoughtful feedback on our service team! Nothing means more to us than your complete satisfaction, so we're glad they provided you with a thorough and pleasant visit. We hope to ensure the same circumstances at your next appointment!

July 19, 2023

Catherine Camacho was great as my service advisor! She made she I was taken care of and aware of what was happening to my car step by step through a text message since I was at work. More

by Adam Fawal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much, Adam! We're happy Catherine remained in touch with you while your vehicle was in our care. Please don't hesitate to reach out whenever Catherine and the Sierra Subaru team may assist you again. It's always our pleasure!

July 19, 2023

Excellent customer service. Rafael Ibarra gets the job for me. Makes sure my needs were met. More

by REspinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the positive feedback on your service advisor, Rafael! We're pleased his efforts to provide you with exceptional service met with your complete satisfaction. We look forward to making your next appointment just as great!

July 14, 2023

Rafael Ibarra always goes above and beyond to make every experience amazing, thank you SM! More

by cindypiscopo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Sierra Subaru of Monrovia responded

Thank you for taking a moment to give credit to Rafael for providing you with amazing service! We're glad his support and insight continue to bring you back to make sure your Subaru is well taken care of. We appreciate your business and look forward to serving you for many years to come!

July 14, 2023

Catherine Camacho is awesome! She was very helpful and made it a great experience while waiting. More

by dtrinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Sierra Subaru of Monrovia responded

Thank you so much for your fantastic review of Catherine! Nothing means more to us than your complete satisfaction, so we're pleased to know how happy you were with this visit. If there is ever anything Catherine and the Sierra Subaru team may do for you, please don't hesitate to call!

July 13, 2023

Catherine Camacho was friendly, professional and a pleasure to work with. the rest of the team members that assisted me were great, as well. More

by marinabobeena
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Sierra Subaru of Monrovia responded

Great! Thanks for sharing some positive feedback about your service visit with Catherine. We're pleased her assistance helped your visit go smoothly. We hope to ensure these same circumstances at your next appointment. See you then!

July 13, 2023

Jaime Vega was and is, an excellent employee…. he had been first rate to me every time he have been to Sierra Subaru…. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Sierra Subaru of Monrovia responded

Robin, thank you for your thoughtful review of Jaime! We're delighted he continues to be a reliable resource for all of your automotive needs. We hope you continue to choose Sierra Subaru for many years to come. See you at your next appointment!

July 13, 2023

Catherine Camacho always greets us with a smile and takes care of all of our needs. More

by Don Wakefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the 5-star review, Don! We're so happy Catherine continues to provide you with friendly, reliable service each time you visit. Please don't hesitate to call when our team can assist you again. It's always our pleasure!

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