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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
355 Reviews

355 Reviews of Sierra Subaru of Monrovia - Service Center

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December 02, 2023

I purchased my 2018 Outback 5 years ago and I am so happy with the car. The people in the sales department were very nice and they went out of their way to find the exact color I wanted. Even though w More

by okasan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Sandoval
Dec 05, 2023 -

Sierra Subaru of Monrovia responded

Thank you for the honor of serving you over the years! We're pleased you continue to receive the best care from Antonio and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

December 02, 2023

Service rep Jaime Vega was efficient, courteous and competent. Service was thorough. I have no complaints. More

by rshyslop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Sierra Subaru of Monrovia responded

Thanks for letting us know how satisfied you were with Jaime's assistance! We're glad he provided you with his utmost support and diligence at this visit. We look forward to making your next appointment just as superb.

November 28, 2023

From buying our Forester to getting it serviced, we have had only great customer service! More

by deboer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Sierra Subaru of Monrovia responded

Thank you for honoring us with your continued business! We're so pleased our team continues to serve you well. Get in touch the next time we may be of any assistance. We're always here for you!

November 27, 2023

Jaime Vega provided excellent service as usual! My Forester has only ever been serviced at Sierra and Jaime is one of the reasons we won’t go anywhere else! More

by adrienneespinosa
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Sierra Subaru of Monrovia responded

Thank you for telling us why you like working with Jaime! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your Forester's needs. We look forward to ensuring more high quality service at your next appointment!

November 21, 2023

Jaime Vega is very professional and enthusiastic. I have had my car repaired here three times. Jaime has always welcomed me and made me leave very satisfied every time. Recommend them. More

by Fei Teng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review, Fei! We truly appreciate your continued business, and we're glad Jaime has always taken such great care of you and your vehicles. Thank you for making Sierra Subaru your #1 choice for service!

November 21, 2023

Excellent Customer Service. The dealer needs more Customer Service Reps like Veronica Rios. Veronica was pleasant, very informative and tentative to me and my autos needs! More

by For Real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Nov 21, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review! We're pleased you had another great service experience with us, and that Veronica made sure your vehicle was well taken care of. We appreciate your business and look forward to seeing you at your next visit!

November 14, 2023

Always helps with my needs with any questions or concerns I have. Will always return. More

by JohnV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Sierra Subaru of Monrovia responded

John, thank you for telling us why you like working with your service advisor! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your Subaru's needs. We wish you pleasant travels through the holidays!

November 13, 2023

I didn’t have an appointment and they were able to squeeze me in. Jaime Vega was very helpful and friendly. More

by hhstearns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Sierra Subaru of Monrovia responded

Thank you for sharing positive feedback on Jaime! We want all of our guests to be treated to service that is accommodating and reliable, so we're happy that's exactly what Jaime has provided for you. We look forward to your next visit!

November 03, 2023

Excellent service department, great customer service! They met me at my car when I pulled up and gave me updates as I waited. Veronica Rios was a great host and kept me informed on the wait time for my v More

by Marcus Calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Nov 06, 2023 -

Sierra Subaru of Monrovia responded

Marcus, thank you for your trust in our service team! We're happy Veronica provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

October 30, 2023

I want to thank everyone who serviced my car this time. But special thanks for Jaime Vega for answering all the concerns I had for my car. More

by Aurora Sarmiento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Aurora Sarmiento responded

I want to thank everyone who serviced my car but special thanks to Jaime Vega for answering all my questions and showing concern for the problem my car had.

Oct 31, 2023 -

Sierra Subaru of Monrovia responded

Aurora, thanks for stopping by to share your 5-star review of Jaime and the team! We're glad Jaime addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

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