Sierra Subaru of Monrovia
Monrovia, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
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We weren't planning on getting a new car! When we woke up that morning, we had no plans to buy a new car. Long story short, we received an email about Subaru's guaranteed trade-in value for o When we woke up that morning, we had no plans to buy a new car. Long story short, we received an email about Subaru's guaranteed trade-in value for our vehicle and since we had purchased our first Subaru from Sierra, we reached out to test the waters. A few great conversations later, we were driving home in a new Subaru. It was really all thanks to the great care and customer service that we received from the Sierra team from start to finish. Everything was both easy and very well explained, so we always felt like we were being taken care of. Highly recommend this dealership! More
Sierra Subaru had 4 out of the 500 series white WRX made on their lot, so I was extremely excited that they had some available. I spoke to Stacy Chen on the phone prior to my visit. She guided me with detai on their lot, so I was extremely excited that they had some available. I spoke to Stacy Chen on the phone prior to my visit. She guided me with details and assurance on my process of buying this car. I was amazed at how comforting the process was of sealing the deal. Stacy went above and beyond to help me get the best quote and package for this WRX. Truly as happy as can be with my new car! Thank you Stacy and the team in financing for helping me with a smooth deal! More
I enjoyed how the employees were helpful and friendly. They made everything understandable. The employees were generous enough to give us snacks while we waited. They made everything understandable. The employees were generous enough to give us snacks while we waited. More
Very easy and simple process, even during these hard times right now with covid19. I’m excited to have my new car. Thank you very much! times right now with covid19. I’m excited to have my new car. Thank you very much! More
Dealership that has me coming back I had a very positive experience with Stacy Chen. She's a joy to work with, so much so that when I needed my next vehicle, I came to her without hesi I had a very positive experience with Stacy Chen. She's a joy to work with, so much so that when I needed my next vehicle, I came to her without hesitation. The purchasing process was easy instead of headache-y as with other dealerships. Stacy followed up with me personally, months later, regarding service on my vehicle. Thank you! More
Excellent Customer Service Michael and Hector provided excellent customer service for our purchase of our 2020 Subaru Ascent. They worked with us from the beginning to the end o Michael and Hector provided excellent customer service for our purchase of our 2020 Subaru Ascent. They worked with us from the beginning to the end of the transaction and made the purchase a breeze! We highly recommend Sierra Subaru of Monrovia! Paul & Janice More
This is our 3rd Subaru from this dealership. We moved to another neighborhood recently and tried out a couple of other dealerships closer to our new home but ended up back at Sierra due to the superior serv another neighborhood recently and tried out a couple of other dealerships closer to our new home but ended up back at Sierra due to the superior service and value. Michael Conquilla is the upmost professional even in the midst of the vueal pandemic. I recommend this place highly. More
Easiest purchase I’ve ever made. The process was fast and thorough. No run around or games like other dealerships I have been too. Sierra Subaru and staff will take care of you and get you a good deal. Highl thorough. No run around or games like other dealerships I have been too. Sierra Subaru and staff will take care of you and get you a good deal. Highly recommend. More
Four hours for a two hour job! I went in for the air bag recall. Advisor Ibarra stated it would be two hours to complete the job. I would wait for the vehicle. During the four hours I went in for the air bag recall. Advisor Ibarra stated it would be two hours to complete the job. I would wait for the vehicle. During the four hours, not one person cleaned the "waiting room" despite Subaru of America claim the service areas would be cleaned regularly. Coffee was good, fruit rolls as a snack. Tap water for water. But during the four hours, Ibarra was observed to be shipping online at Best Buy for PS4, how unprofessional while I waited and waited. He gave me the bad news I 'needed a water pump' but it wasn't in stock, would have to be ordered - cost 699, plus 300 dollars for labor. Later, a male customer was told his bad news, major work needs to be done, very costly, but his advisor gave him a great deal at $600 dollars! Wow, I must be chopped liver, or heaven forbid, a female. Anyway, it was freezing and I was beginning to feel ill from the cold, so upon walking around and observing the service bays, my car was abandoned, no one working on it after three hours! After seeking the service manager, not available, and taking a faraway shot of my vehicle not being service, suddenly two people were inside working on it! After four hours, it was ready. I was shivering cold by then so took off and hope to never have to go to that horrible, unprofessional place again. More