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Sierra Subaru of Monrovia

Monrovia, CA

4.9
977 Reviews

735 E. Central Ave.

Monrovia, CA

91016

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Showing 977 reviews

January 11, 2023

All the staff at Sierra Subaru has always been helpful and everyone has a smile on their faces. Specia thanks to Rafael Ibarra for helping us and working above and beyond to take care of us and our fores More

by chi_dionisio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your positive feedback and for your trust in our service team! We truly appreciate your business and we're glad Rafael has been such a fantastic service advisor to you and your Forester. We look forward to making your next appointment just as outstanding.

January 11, 2023

The service center is clean, organized and comfortable. The staff is very welcoming and helpful. When you wait for your car to be serviced there is coffee and water and good snacks, as well as WiFi and TV More

by Tess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Tess, thank you for stopping by to let us know how pleased you were with your service visit! We're delighted it was worthy of 5 stars and we hope you will give us a call whenever our service team may assist you again. It is always our pleasure!

January 10, 2023

Rafael has always been amazing. This time, it was the same. Great customer service. Efficient. Friendly. Attentive. Detailed in checking to see if there’s other things my car is lac More

by melparra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua villena , Rafael Ibarra
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for the 5-star review and for driving out to Monrovia for service by Rafael! We think Rafael is an exceptional service advisor and we're delighted you agree. We truly appreciate your loyalty and hope to continue being of service to you for years to come!

Jan 12, 2023 -

Sierra Subaru of Monrovia responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

January 10, 2023

Greeting right as I pulled up Greeted when I walked in Took about a hour to service Clean tv waiting room Snacks too! More

by Cutiev8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Hi, Cutiev8! Yes, we want to make sure our guests and their vehicles enjoy a convenient and pleasant service visit, so we're glad you liked the customer lounge and Rafael got your services taken care of in a timely manner. We look forward to making your next appointment just as outstanding!

Jan 12, 2023 -

Sierra Subaru of Monrovia responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 10, 2023

Hunter was fantastic at sharing his knowledge on Subarus capabilities and overall quality. He truly knows the product inside and out. Nice is have a sales person know the product he is selling. 100 percent More

by Kurt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hunter Dahlin, Tanya Ly
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Kurt, thank you for this amazing review of Hunter! We're so happy to hear about all the ways Hunter made this experience such a success for you. We would love to work with you again some day, so please remember Sierra Subaru the next time you have any automotive wants or needs. We'll be here!

Jan 11, 2023 -

Kurt responded

My in laws are in the process of selling their car to purchase a new Outback from Hunter! We will see you again very soon.

January 10, 2023

My salesman was Alex Hernandez. He didn't use the hard=sell approach but you could tell he wanted the sale. I knew what I wanted when I arrived, they gave me a good trade-in on my More

by ellebelle349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez, Tanya Ly
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Hey, congratulations! We're so happy all went well during your dealership visit, thanks to Alex's attentive service. We hope you love your new Subaru and wish you many years of safe and happy travels. Please remember us whenever you have any automotive needs. It would be our pleasure to work with you again!

Jan 12, 2023 -

Sierra Subaru of Monrovia responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

January 10, 2023

Worked with Hunter Dahlin in October of 2022 when buying a crosstrek for my son. Hunter was amazing to work with. He goes above and beyond. His love of cars is apparent and he is very knowledgeable. Hunter More

by P. Guevara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Dahlin, Tanya Ly
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Wow, what a fantastic endorsement of Hunter's talents! Thank you so much for sharing such wonderful feedback. Hunter is truly an exceptional person to work with and we're delighted you think so, too. Congratulations on your new Forester. We wish you many pleasant journeys, until we meet again!

Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

January 10, 2023

the reason we continue returning to this dealership for service and a the purchase of second vehicle is because of Mr Jaime Vega. my first purchase on 2011 Mr Jaime Vega welcome us with open arms and gave More

by client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for your kind review of Jaime! We're grateful to you for your continued business and we're sure Jaime will appreciate seeing your thoughtful comments regarding his consistently reliable service to you. That's what it's all about. We'll see you next time!

Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 09, 2023

Excellent service and professionalism, yet kind approach to selling vehicles which I really think helped facilitate the buying process. More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Zambrano
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

David, thank you for stopping by to share your thoughtful feedback with us! We're glad you were so pleased with the service you received during your dealership visit and we hope you will give us a call if we may ever assist you with your automotive needs again some day. Thanks for choosing Sierra Subaru!

Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Hi David, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 07, 2023

Paul Chau went above and beyond to help me make the best decision for me More

by dalessio.valerie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Chau
Jan 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much! We sincerely appreciate your business and your positive feedback on Paul. We're delighted Paul provided you with all the support and expertise you needed to make this purchase a great success. Congrats on the new Subaru and best wishes to you for pleasant travels in the new year and beyond!

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