Sierra Honda - Service Center

Service dept is horrible. Even with an appointment my basic express oil change and wiper blades took 3 Hours!!!!! Do not come here unless you have all day to wait. It took twice as long as he told me it basic express oil change and wiper blades took 3 Hours!!!!! Do not come here unless you have all day to wait. It took twice as long as he told me it would when I dropped off my vehicle. Unacceptable. More

in June, 2010 I spent $380 to have my Hybrid Civic (new to me, but used) checked out because the check engine light came on the day after I bought it from Carfax. They ran the diagnostic and said it was a to me, but used) checked out because the check engine light came on the day after I bought it from Carfax. They ran the diagnostic and said it was a coolant issue and needed to replace parts. About a week later the light came on again, I brought it in and Chris (who no longer works there)helped me again. After the $98 diagnostic and a test drive later, plus forcing me both times to rent from enterprise for around $50 a day, he said it was because the gas cap was loose and that I just needed to make sure I clicked it 3 times. A few days later my friend and I had to drive up to Sacramento for a wedding, or we tried to... the car started smoking on I-5 in the middle of nowhere, 20 miles south of Bakersfield. The air conditioning cut out, the check engine light came on immediately as the car started rattling and the spedometer plummeted. Luckily I pulled off to the side of the road in time for it to die. In 120 degree heat I called Sierra Honda, explaining what happened as my friend called Triple A, and got transferred 4 times til I finally got ahold of the general manager. The lady was incredibly rude and defensive, informing me that the guy who helped me, Chris, no longer worked there and there was no way to prove that their service was the reason for my engine problems. I said I got the car checked out and spent almost $500 for a shoddy job and asked what she recommend I do. She was beyond rude and when I asked for the name of the nearest dealer she said she couldn't help me and what did I expect her to do? It was my responsibility to just "get off the side of the road!" I told her I would like to have her call the nearest dealership and inform them of the situation, like a doctor who shares medical history with the nearest doctor to help heal a patient, so my car could get fixed. She gave me the number then said there was nothing she could do beyond that. The engine is completely shot, and the kind guy named Richard at Barber Honda (the EPITOME of opposite from Sierra--> water bottles, helpfulness, called Enterprise, honest, competent, efficient, friendly...) told us that the car had been misdiagnosed a problem that caused us to lose the engine, which now costs $4,500 to replace for a USED engine, which is 70% of what we paid for the whole car when we bought it after getting it guaranteed by Honda last month. More