Sierra Chevrolet of Monrovia - Service Center

Service turnaround excellent The Service Representatives were very helpful and knowledgeable. The phone service was a big disappointment. I called many time at various times dur The Service Representatives were very helpful and knowledgeable. The phone service was a big disappointment. I called many time at various times during the week and no answer. One time I got an answer to my call but was told they were busy and would call me back. Never happened. I ended taking my car (under warranty) for repair with out an appointment. I left it off mid day and did not expect it back for at least one or two days. The car was ready that same day. Very fast turn around time for repairs. I gave three stars because this is the initial contact that one would use to get service. No answer, no service. I would have tried another Chev. service/dealership but Sierra was the closest to my home. Next time, I will probably go a further distance for better initial customer service. Or purchase another brand of vehicle. I was not encouraged by the telephone service at Sierra Chevrolet. More

Poorly trained employees I had to drive on a flat tire to the dealership Sunday night to get the tire replaced. The car was ready for me to pick up Thursday afternoon. It was I had to drive on a flat tire to the dealership Sunday night to get the tire replaced. The car was ready for me to pick up Thursday afternoon. It was delivered to me covered in dust and with a new dent on it. Want more? Here is the longer version: I was quoted a tire price almost 100 dollars more than the competition (over the phone). You dealership matches prices, but I had to walk in to present a printed offer (available on the website) from the competition, to get that price. A big waste of time for me. At that time, I was told the tire was not in stock but the car will be ready tomorrow. I was already sorry, since the competition did have the tire. But hey... OK. The next day I did not get any calls to update me. I called 3 times and no one else but the person that helped me first could tell me what is going on. And that person was never available. Next day (Wednesday) I found the same story. I had to call to get an update. I find out the tire is in and the car will be ready sometime later. The original ticket also had my claim that the car did not drive straight new, so I wanted the alignment check under warranty. I called a second time and I am told the car is ready (why didn't I get a call to be told it's done?), so I asked if the alignment was done..... No, we forgot. After checking with the technicians, I am told the alignment machine is under repair and the alignment will be done tomorrow, or I can give up and just get my car as it is. I decided to wait another day. Thursday, I get no call with an update. I have to call to find out. And every single time I have to specify who helped me first and there is shuffling and searching for that person. The response is that no alignment in needed. So I asked then why is the car not driving straight? The response: I don't know. I am telling you what I know. I can go ask, but take time, or you can just pick the car up. By this time I've been without a car for many days and I had to deal with unhelpful reps. I decide to pick up my car. I have points I will pay partially with. I arrive and have to wait. The car will pulled for me. I attempt to pay with points. The manager says she doesn't know how to deal with points. Asks another rep: Do you? Nope, that one doesn't know either. Only the third rep knows. "He is our points guy". As I said in the beginning, the car was covered in dust and had a dent in the rear fender. The manager wrote by hand on my service sheet that the dent will be fixed sometime. I have to wait on a another person to come to work. This person is the only one who knows the schedule for the "dent guy". So when he is going to be in, I'm going to get a call to bring my car in to get it fixed. Would you ever step into this dealership? There are serious training issues that seem to be systemic. It's not just one bad employee. More

Howard was great, gave him my keys and did not have to worry, recieved a text when vehicle finished. Great job, happy Silverado owner. Thanks worry, recieved a text when vehicle finished. Great job, happy Silverado owner. Thanks More

Worst service department, especially the Manger It was there for a diagnosis of the brake system, I knew that I needed brakes. I was brought into the Chevrolet Service Managers office. To speak It was there for a diagnosis of the brake system, I knew that I needed brakes. I was brought into the Chevrolet Service Managers office. To speak to the manager to find out why they were unable, to diagnose the problem; with my brakes wearing out three times faster in the rear than the front. I was told I was going to be speaking to the Chevrolet Service Manager, I spoke with Candis. I believe that's her name. I also believe that Candis works for the Subaru dealer. I was not told this. I had to find out on my own. I did some research when I got home. She had no idea why there was a problem and said everything was working fine. While I was talking to her, a man just walked in and sat down. He never stated who he was, never! The more I questioned if it could be; the Brake booster, ABS, portioning valve, calipers, lines, ect... He just jumped in and took over and basically kicked Candis out of the chair, and took over the conversation. He was very rude to her and me. He stated "if the car stops, the brakes work!" I also asked why they were unable to find out why the brakes are wearing this way he stated "they cannot diagnose them if I don't purchase the brakes and rotors first." I continued to ask questions and he got more sarcastic and rude. I was told by both of them "they don't have the technology to diagnose the problem and some cars just have inherent problems." According to Abe the person who was the service advisor who I was talking to, "it must be a ghost in the system." I asked if they could at least fix the motor mount that I've been complaining about for years. He said NO. I found out later he was the service manager for Chevrolet and his name is Keith Burney. I told him the whole point of the diagnosis was so I can let Chevrolet Corporate know, and he didn't care! I personally feel I have been getting the runaround, if the issues were not warranty related I feel I would have been better taken care of than if I was paying cash for the work. (MY RESPONSE TO DEALER) Your idiot manager did not tell you that was not the complaint, the problem was that I had the issue before the the after market parts were on the car, I put them on because the oem parts failed to fast. The rear brakes should not go out faster no matter what roters or pads are on the car. That is a master cylinder pressure issue. According to your so-called manager "If the car stops the breaks work" That doesn't take into account the problem I had with a clunk sound I had in 2015 when it was still under warranty, I brought it in a few times, and they said they couldn't find it. I bring it in diagnose the brakes and they find I have a bad motor mount. They won't fix it because it is out of warranty. Does that make sense to you! More