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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
632 Reviews
Call Service Center (626) 879-2966

632 Reviews of Sierra Chevrolet of Monrovia - Service Center

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August 24, 2023

The issue was not fixed. I was informed by my service as advisor that the lack of communication and excessive time to respond is customary within the car industry. Furthermor More

by ROBERTOSOLIS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 24, 2023

Requested an oil change and service was completed within 1.5 hours. Thanks for everything. More

by ilovebutterflys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for taking a moment to let us know how satisfied you were with this visit! We're pleased your Chevy's services were completed in a timely manner. We hope to make your next visit just as convenient!

August 23, 2023

I had an excellent experience due to Marvin’s taking care of all the details for my tire replacement. More

by DICDOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Report | Print
Aug 24, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for stopping by to share a 5-star review of your experience at Sierra Chevrolet! We're glad you enjoyed working with Marvin. Please don't hesitate to call the next time we may assist you with anything. It's always our pleasure!

August 23, 2023

Jeremy was great! Checked me in for my appointment, and let me know when it would be ready. Also scheduled me a ride home and back so I didn’t have to wait there. More

by CARISSA.M.MELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 24, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, Carissa! Thank you for taking a moment to recognize Jeremy's excellence by sharing your thoughtful review! We're pleased Jeremy's efforts made this a very convenient experience. Safe travels until we may be of service to you again!

August 19, 2023

Marvin was great to work with. He took care of all of the details and I was very satisfied. More

by DICDOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Report | Print
Aug 21, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for stopping by to share a 5-star review of your experience at Sierra Chevrolet! We're glad you enjoyed working with Marvin. Please don't hesitate to call the next time we may assist you with anything. It's always our pleasure!

August 18, 2023

Knowledgeable and friendly agent, keep me posted during the process and good follow up with me. More

by HOLLYQQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, Holly! Thanks so much for your 5-star review of our service team. We're pleased they handled your visit with great care and responsive communication. We hope you'll continue to choose Sierra Chevrolet for your automotive needs!

August 16, 2023

Tanya was very accommodating and kind. I was out of town during the car service, and she was patient with my response times. More

by TYTRULLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for the positive feedback on Tanya! We're glad she took excellent care to stay in communication with you while your car was being serviced. We wish you the safest of travels until we meet again!

August 11, 2023

Appreciated the good service, clear explanations to my questions. I will be back for service again. More

by RICROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Report | Print
Aug 14, 2023 -

Sierra Chevrolet of Monrovia responded

Great! Thanks so much for the positive feedback. We're glad your service visit was supportive and accommodating. Please don't hesitate to reach out to us when we may be of service again!

August 11, 2023

I wish Jeremy could have explained what exactly I was being charged for on my invoice. Other than that, service was prompt and friendly. More

by vinceagura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 14, 2023 -

Sierra Chevrolet of Monrovia responded

Vincent, thanks so much for your thoughtful feedback. We're glad Jeremy handled your visit with a sense of urgency to make this a convenient experience. We regret that this level of quality did not carry through in every aspect of your visit. Please feel free to reach out to me for further assistance. I'd be more than happy to address your concerns in detail. Regards, Laura Morales Service BDC Manager Sierra Chevrolet 626.879.2966

August 11, 2023

Great service advisor. The minute I walk through. He asked if he could help me most places you stand around forever waiting for someone to take care of you.. More

by randylbitonti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

randylbitonti responded

Very Good Service advisor

Aug 14, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much, Randy! We truly appreciate your business as well as your kind feedback. We hope you'll continue to choose Sierra Chevrolet for all of your automotive needs. It is always our pleasure to be of service to you!

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