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Baxter Chrysler Jeep Dodge Lincoln - Service Center
Lincoln, NE
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Baxter Chrysler Jeep Dodge Lincoln - Service Center
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February 26, 2021
Very disappointed in the service department. Received a recall update for the PCM. Made the appointment over a week in advance for 7:00 am and told them I wanted an oil change and tire rotation while it w recall update for the PCM. Made the appointment over a week in advance for 7:00 am and told them I wanted an oil change and tire rotation while it was in there because it was almost due. Dropped the vehicle off right at 7:00 am. I was told I would receive the status throughout the day. Never received a call. Called dealer at 3:30 pm and was told it has not even went in for anything and they have to keep it until tomorrow. Never called ahead of time to tell me this?? What was the point of scheduling at 7:00 am a week in advance??! I am sure they did a ton of walk in oil changes that same day even though I was there at 7:00 am. Was offered a rental but I declined and just asked for a discount on my oil change. Was told it would get in first thing in the morning. Well, the next day no call, I waited until 1:45 pm and called had to leave a message. Never got a call back, so called again and demanded I speak to someone or I wanted a manager. I was transferred to the service rep and told my vehicle was done. Get to the dealer and was given a lousy $7 off my oil change! After I saved them the price of a rental. They didn’t even apply the $10 off for the tire rotation as advertised on their website. (Note: website did not have coupons available, just advertised). Asked for the $10 off and it was applied. Still cost $86 for the oil change and tire rotation as the other was under warranty. Last time getting oil change done there and willing to have a dealer in Omaha service it next time. And to top it all off they did not reset the oil life indicator, ended up resetting myself. It doesn’t end there....I get a call after I get home and was told they gave me the file copy and not the customer copy invoice and they needed it today. Well I was not going to drive across town again and they did offer to send someone out to get it. In the back of my mind I was thinking can’t they just reprint it? So I get another call back saying they are coming the next day to get it. I will be home working so it doesn’t matter but I was not going to inconvenience myself for them after going through all that already. They call if they need something but won’t call to tell you about your vehicle! More
by Cweb
Employees Worked With
Pete
January 13, 2021
Not a great experience. I took my Jeep in for tire rotation and oil change. The service department found a transmission fluid leak on my vehicle (39,000 miles but 10 yrs old). I was quoted a price to rotation and oil change. The service department found a transmission fluid leak on my vehicle (39,000 miles but 10 yrs old). I was quoted a price to diagnose the problem. The diagnosis fee was waved if I chose to repair the issue, which I did. I was quoted a price for repair but then got a text that the quote was incorrect. I called and the tech stated he left off labor. I requested the final price and he indicated that repair, parts, and the oil change/ tire rotation would be “all in right under $500.” I pick up the vehicle and the price was $555, as he forgot to add in an environmental / shop fee. Additionally the invoice stated “Customer states there is a transmission fluid leak.” Which is blatantly untrue. Additionally my name was spelled incorrectly, and my email and phone number were incorrect on the invoice. If not for the VIN number matching my vehicle’s I would have sworn that this was not service done for my vehicle! I will likely find another dealership. More
by Laura
Employees Worked With
Toby
September 16, 2020
Took ‘13 Ram in for recall work to be done on seatbelt, exhaust, & tailgate latch. They attempted an unauthorized optional software update on my radio even though working perfectly. Gave me truck back to exhaust, & tailgate latch. They attempted an unauthorized optional software update on my radio even though working perfectly. Gave me truck back to drive home with broken radio or a $799 repair bill because radio is now non-operational. They said doing unauthorized repair work is “something they just do.” No integrity or ethics. More
by Mevsbigfireball
Employees Worked With
Kel, Pete
August 18, 2020
Thank you for selling me a Jeep that had a cracked oil filter housing unit. Costing me a grand to fix. When I called, I was told "sorry we can't help you." I've only had it 3 months. Rude customer service filter housing unit. Costing me a grand to fix. When I called, I was told "sorry we can't help you." I've only had it 3 months. Rude customer service. Never will I purchase from them again. Do NOT reccommend. More
by chaceyjones
Employees Worked With
Dont remember
August 15, 2018
Great people and service! Our transmission went out on our way from Indiana to Montana while hauling equines. Baxter employees went out of their way to find us a campground whe Our transmission went out on our way from Indiana to Montana while hauling equines. Baxter employees went out of their way to find us a campground where we could camp and trail ride our mules while they fixed our truck, gave us a loaner vehicle, and helped us with financing. Great people and service! Thank you! More
by profmayfield
Employees Worked With
Chris
April 24, 2018
Bad bad service experience Went in for service wanting transmission serviced and coolant changed alignment and rear struts got several calls u don't need this u need this let se Went in for service wanting transmission serviced and coolant changed alignment and rear struts got several calls u don't need this u need this let service advisor know that work was not done satisfactory and they said bring it back on mon 4/23 and they would take care of it I get there have to wait from 1 til 315 waiting g for manager to get back from lunch only for him to disrespect me and belittle me like I don't know anything I have been doing this for years he told me that's funny because I was a mechanic for Walker tire for 20 yrs but I don't know anything I also have a mechanical engineering degree then I ask about why the programming wasn't finished and why there is a vibration in back wheels when I dropped it off they told me do what you got to do and walked away from me so I just paid almost 1400.00 for you to not do your job correctly and be disrespectful to me so I left and was going to get ahold of manager today after dr appt in Omaha on my way to dr the shaking in rear got worse and the wheel came off my car at 75 miles an hour and messed my car all up so I call baxter and they can only say bri.g it back why so you can try to say it's something else that wasn't your fault like I have been hearing service 101 when I did alignments for Walker I gave printouts from alignment I didn't get one steeri g wheel is still crooked and its say to in what about caster and camber nothing my radio wasn't programmed right the odometer is flashing and gouges in my wheel from taking it of car and looks like the lug nuts were not torqued on so now I have a car with almost no rear bumper 3 wheels and messed up rear end would any of you baxter people except service like this if it was your car no so why should I I have tried to reach the general manager and they give me to service to the guy that was rude and disrespectful to me why do I want to talk to him I don't go belittle yourself and maeby you should find new job you obviously don't like your job or people to that matter I am in need of some assistance here and don't know where else to look but for a lawyer More
by Shanefisherman
Employees Worked With
Jd damien and service manager
January 27, 2017
Dealer did the right thing Originally my Ram rear bumper was scratched at this dealership. The dealership ultimately replaced the rear bumper at no cost. I am pleased with the e Originally my Ram rear bumper was scratched at this dealership. The dealership ultimately replaced the rear bumper at no cost. I am pleased with the experience and recommend this store for future business. More
by Zach0188
Employees Worked With
Jon Tucker
January 25, 2017
Good company . Made sure I was happy with the service. The body shop department does amazing work and the staff are super friendly. I will be returning to this sto . Made sure I was happy with the service. The body shop department does amazing work and the staff are super friendly. I will be returning to this store. More
by Zach0188
Employees Worked With
General Manager, Customer Service Manager, Body Shop Manager, Service Writer-Andy
December 29, 2016
Always a runaround I have never taken my car for service that it hasn't run in to multiple days. When I go to pick it up, there's always something that hasn't been done. I have never taken my car for service that it hasn't run in to multiple days. When I go to pick it up, there's always something that hasn't been done. Trying to get a loaner is a joke, they can never reserve something for you. Totally frustrated! More
by Outoftown
Employees Worked With
Andy, Chris
November 16, 2016
Poor customer service Was charged $250 for diagnostics, they diagnosed a heater blowing warm air on drivers and cold on passenger side as a bad radiator cap and then was go Was charged $250 for diagnostics, they diagnosed a heater blowing warm air on drivers and cold on passenger side as a bad radiator cap and then was going to charge $135 more for another diagnostic. Was told it took 2 1/2 hours to do this diagnostic. After complaining was told they would not charge $22 for a radiator cap but was then charged for that anyways. When I asked if I would get a survey about this visit Cheryl replied "maybe" Very unprofessional and disappointed because I purchased the car there and had it serviced there for many years. Will not return again. More
by Disappointed
Employees Worked With
Cheryl Gillespie
