Baxter Chrysler Jeep Dodge Lincoln - Service Center

2007 Jeep Laredo: After diagosing that the electronic transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs. Performance dropped me off at my office after leaving my car and also they picked me up the next day to get to my vehicle. It was a very easy and pleasant experience. More

I went to Performance Dodge for an oil change. I also asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window wa asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window washer was plugged. They did everything for the cost of the oil changed and then the young man servicing my truck informed me my transmition fluid line was leaking. The service manager for the oil changed area showed me that the repair of the transmition line would be covered by my warranty and she personally guided me to the service consultant Andrew Fujan. Andrew very professionally scheduled my appointment. I dropped my truck off early on a Tuesday morning and a very nice man drove me back to my apartment. Later that mornng another very nice man picked me up and returned me to the service department. I was greeted and serviced promptly and was on way. Every step of this experience was handled with the best possible customer service, professionalism and friendliness that I have experienced in a long time. As a long time manager myself I always look for signs that a company embraces customer service -- obviously Performance Dodge. Finally, I want to say that I have bought several pick-up trucks through Performance Dodge through Salesman Mario ____. He has always treated me with the utmost professionalism even during times when Performance Dodge was not necessarily the best management company. So, thank you to everyone at Performance Dodge for a job well done in every department. More

I have a 1999 Jeep Grand Cherokee with 140,000 miles on it. I took it to Performance Chrysler Jeep Dodge Of Lincoln, for Electric work That other Manchanic work on and never got it right and left me with a it. I took it to Performance Chrysler Jeep Dodge Of Lincoln, for Electric work That other Manchanic work on and never got it right and left me with a huge bill. Performance took over and fixed the problem and with a great price. I thought my jeep would never be the same, or i would not be able to afford to get fixed.Pete Gascon called me back with a solution and a great price to get me up and running again, Thanks so much for everyones hard work. More

Having moved from souther AZ to the Lincoln area 3 yrs ago, I'be been coming to Performance Lincoln for all of my service. I've had exceptional service from both lube shop and Andy's crew. No problem sc ago, I'be been coming to Performance Lincoln for all of my service. I've had exceptional service from both lube shop and Andy's crew. No problem scheduling me in and on time w/ the services. The entire staff that I have dealt w/ is professional, friendly, and very much easy to talk to. All in all, a good crew @ this dealership. I've had family come from MI on two occassions that had issues w/ their vehicles, Jeep Commander & Chrysler T&C, that req'd TLC and Andy was able to get them in same day. You can't ask for much better service than that. Keep up the good work and make sure that you take good care of Mr. Staehr! More

The reason why I rated this dealership so high was because of their friendly demeanor and they always remember who I am. When I had to get my oil gasget changed they gave me a courtesy ride to my daug because of their friendly demeanor and they always remember who I am. When I had to get my oil gasget changed they gave me a courtesy ride to my daughter's house. Also, Pete was very kind and kept me updated on the progress of getting my van repaired. I felt that he went beyond just doing his job. More

This is the 2nd visit I have made to Performance Dodge after moving back to Lincoln from Indiana. The first visit was an oil change at scheduled interval. This visit was to address a safety recall issue after moving back to Lincoln from Indiana. The first visit was an oil change at scheduled interval. This visit was to address a safety recall issued by Chrysler. I arrived ~ 15 minutes ahead of the scheduled appointment. Mr. Gascon was extremely professional in all interactions and explained what what done in support of the recall. I would not hesitate to recommend Performance Dodge service department whether it be an oil change or service based on my experience with Mr. Gascon. Regards John - Lincoln More

I was impressed with how much the people were concerned with my worries about my Jeep. We were immediately greeted and our car was taken care of right away. The cost of the repair was given to us before th with my worries about my Jeep. We were immediately greeted and our car was taken care of right away. The cost of the repair was given to us before they performed the service, so we were not surprised at check-out. They did an excellent job of keeping us informed as they diagnosed the issue and serviced the Jeep. Pete was very kind and he was able to reassure me that my car was going to be just fine. If any other issues arise, I will be going back! They were able to get us in and out in a very timely manner and were very pleasant to work with. More

I brought my 2007 Pacifica in for the scheduled 100,000 mile service. I was able to drop my vehicle off at my convenience and was notified immediately when a non stock part issue arose and was presented wi mile service. I was able to drop my vehicle off at my convenience and was notified immediately when a non stock part issue arose and was presented with my options. Pete went out of his way to ensure my car was completed timely, even after they found the two seals leaking on the drive train. Despite the issue with the part, I was able to pick my children up on time from school with the loaner vehicle Pete ensured I received due to not stocking the one seal. Pete’s willingness to understand my transportation situation and family’s needs, he went out of his way to reduce my stress. I appreciate being treated as a person and not just a number. Your dealership has class and great people. I know Pete did not single handedly accomplish all this himself, my thanks goes out to him and the Service Department as a whole. What a great team, my paper work was ready, the car was clean, and I didn’t have to wait around to be taken care of. Additionally, with my busy schedule and 40 mile commute, Pete was understanding, compassionate, and more than professional. I am looking forward to my next visit to your dealership. Your customer service is top notch in my opinion, and I am not an easy pleaser. Thank you, Jay Brown More

You need to see if you can't clone Andy. Best service representative I've worked with in a long time. From the beginning to the end (it took a while because of parts being ordered) he was considerate and representative I've worked with in a long time. From the beginning to the end (it took a while because of parts being ordered) he was considerate and kind. In addition to the service work done on my car, the detail work done was also extremely good. The last time it was done over a year ago, it was terrible. I'm still angry at myself for actually paying you for the work. I considered having someone else do it, but decided to give you one more chance. I'm glad I did and I'll certainly recommend you in the future. Don't let me down! More

All these guys made getting my lease ready to go alot easier.Andrew & Pete made sure I was taken care of. They were super nice, and understanding to what i needed done! Paul and the guys in the body shop easier.Andrew & Pete made sure I was taken care of. They were super nice, and understanding to what i needed done! Paul and the guys in the body shop buff their hearts out on my super scratched door! They look great now! More