Baxter Chrysler Jeep Dodge Lincoln - Service Center

Purchased a new JEEP Wrangler Feb 2010. The zipper track on the back panel of the soft top recently (Mar 2011) separated from the fabric. Went to the service dept. and expected to get the run-around that t on the back panel of the soft top recently (Mar 2011) separated from the fabric. Went to the service dept. and expected to get the run-around that the top wasn't a warranty item or that 'wear and tear' wasn't part of the warranty, etc. At best I hoped they would cover the repair. Four days later, I had a new top installed under warranty - no hassle or BS. From an engineering standpoint (and I'm one) I have to question why a broken zipper would require a top replacement - but I'm not complaining. Have a 2007 JEEP Commander that's been great too. Had a broken tail light lens on it (my fault and not cheap) and they replaced it free after I bought the Wrangler. Want to buy a JEEP, see Mario O. in sales. Need service - see Pete C. Both have been there a while and know their business (as opposed to sales and service reps at other dealerships who were working at Subway the week before). In fact, the Dodge/JEEP guys even went to bat for us with another dealership on our 2009 Toyota Camry that's been nothing but trouble...another review for another day. More

My 07 Dodge Magnum developed a seal leak in the differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so t differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so the service tech called me to ask if he could keep the car for 3-4 days because they had to replace some parts of the differential that were causing pressure and they had also found overheated bearings and a bad wear pattern, so he had to order an entire differential. I was offered another car, or rides home and back if I needed them. During this entire time I felt as though I was the most important person they were dealing with. They assured me that the repairs were covered by warranty before they started the job.Their keeping me informed of the repair progress was something I had never experienced. It made me glad that I had chosen Performance Dodge of Lincoln as both my sales, and service techs. I would recommend this dealership to anyone in the market for a new or used car, and subsequent repairs. More

I was in from out of town to have a windshield repaired on my 2011 Jeep Rubicon. While there I asked James Campbell, Performance's Service Director about a transmission issue I was having that was, as yet on my 2011 Jeep Rubicon. While there I asked James Campbell, Performance's Service Director about a transmission issue I was having that was, as yet, unresolved by my dealer in Texas. James and his technician, Jeremy Jourdan, spent over an hour with me researching the issue and possible solutions. And even though I had involved Jeep's Customer Service on a national level, James and Jeremy both assured me that if I desired, they would see to it that my transmission issue was fixed in a timely manner and would be happy to deal with District Managers in their area. I chose to continue pursuing resolution with my current dealer only because I felt it was their duty to take care of it. But rest assured, I will always try to make sure I have my service work done at Performance any time I'm in town. And when it's time to buy a new Jeep.......it will be from Performance and you have these two exceptional gentlemen to thank for that. Keep up the good work. True quality customer service is hard to come by. Matt Leatherwood Euless, Texas More

2007 Jeep Laredo: After diagosing that the electronic transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs. Performance dropped me off at my office after leaving my car and also they picked me up the next day to get to my vehicle. It was a very easy and pleasant experience. More

I went to Performance Dodge for an oil change. I also asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window wa asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window washer was plugged. They did everything for the cost of the oil changed and then the young man servicing my truck informed me my transmition fluid line was leaking. The service manager for the oil changed area showed me that the repair of the transmition line would be covered by my warranty and she personally guided me to the service consultant Andrew Fujan. Andrew very professionally scheduled my appointment. I dropped my truck off early on a Tuesday morning and a very nice man drove me back to my apartment. Later that mornng another very nice man picked me up and returned me to the service department. I was greeted and serviced promptly and was on way. Every step of this experience was handled with the best possible customer service, professionalism and friendliness that I have experienced in a long time. As a long time manager myself I always look for signs that a company embraces customer service -- obviously Performance Dodge. Finally, I want to say that I have bought several pick-up trucks through Performance Dodge through Salesman Mario ____. He has always treated me with the utmost professionalism even during times when Performance Dodge was not necessarily the best management company. So, thank you to everyone at Performance Dodge for a job well done in every department. More

I have a 1999 Jeep Grand Cherokee with 140,000 miles on it. I took it to Performance Chrysler Jeep Dodge Of Lincoln, for Electric work That other Manchanic work on and never got it right and left me with a it. I took it to Performance Chrysler Jeep Dodge Of Lincoln, for Electric work That other Manchanic work on and never got it right and left me with a huge bill. Performance took over and fixed the problem and with a great price. I thought my jeep would never be the same, or i would not be able to afford to get fixed.Pete Gascon called me back with a solution and a great price to get me up and running again, Thanks so much for everyones hard work. More

Having moved from souther AZ to the Lincoln area 3 yrs ago, I'be been coming to Performance Lincoln for all of my service. I've had exceptional service from both lube shop and Andy's crew. No problem sc ago, I'be been coming to Performance Lincoln for all of my service. I've had exceptional service from both lube shop and Andy's crew. No problem scheduling me in and on time w/ the services. The entire staff that I have dealt w/ is professional, friendly, and very much easy to talk to. All in all, a good crew @ this dealership. I've had family come from MI on two occassions that had issues w/ their vehicles, Jeep Commander & Chrysler T&C, that req'd TLC and Andy was able to get them in same day. You can't ask for much better service than that. Keep up the good work and make sure that you take good care of Mr. Staehr! More

The reason why I rated this dealership so high was because of their friendly demeanor and they always remember who I am. When I had to get my oil gasget changed they gave me a courtesy ride to my daug because of their friendly demeanor and they always remember who I am. When I had to get my oil gasget changed they gave me a courtesy ride to my daughter's house. Also, Pete was very kind and kept me updated on the progress of getting my van repaired. I felt that he went beyond just doing his job. More

This is the 2nd visit I have made to Performance Dodge after moving back to Lincoln from Indiana. The first visit was an oil change at scheduled interval. This visit was to address a safety recall issue after moving back to Lincoln from Indiana. The first visit was an oil change at scheduled interval. This visit was to address a safety recall issued by Chrysler. I arrived ~ 15 minutes ahead of the scheduled appointment. Mr. Gascon was extremely professional in all interactions and explained what what done in support of the recall. I would not hesitate to recommend Performance Dodge service department whether it be an oil change or service based on my experience with Mr. Gascon. Regards John - Lincoln More

I was impressed with how much the people were concerned with my worries about my Jeep. We were immediately greeted and our car was taken care of right away. The cost of the repair was given to us before th with my worries about my Jeep. We were immediately greeted and our car was taken care of right away. The cost of the repair was given to us before they performed the service, so we were not surprised at check-out. They did an excellent job of keeping us informed as they diagnosed the issue and serviced the Jeep. Pete was very kind and he was able to reassure me that my car was going to be just fine. If any other issues arise, I will be going back! They were able to get us in and out in a very timely manner and were very pleasant to work with. More