Baxter Chrysler Jeep Dodge Lincoln - Service Center

I received excellent service on my 2010 Toyota Corolla when I brought it in for an estimate of some body damage to the roof. Ted Nickolite, Body Shop Manager, was most courteous and informative when esti when I brought it in for an estimate of some body damage to the roof. Ted Nickolite, Body Shop Manager, was most courteous and informative when estimating the damage and possible repair cost. He put me on the list for a loaner van immediately. Whitney Wathor, the customer service representative in their office, was also friendly, courteous and ready to answer my questions. My car was in Performance Collision Center for repair which was completed in 1 week from when I brought it in. They did an excellent job. Mr. Nickolite kept me informed by email during the entire process. I would most definitely recommend this dealership for auto body service. More

Our experience with Performance has been positive despite some mechanical issues with our Jeep. We bought a used 2007 Grand Cherokee and had a transmission issue crop up 1,000 miles in. While there was no some mechanical issues with our Jeep. We bought a used 2007 Grand Cherokee and had a transmission issue crop up 1,000 miles in. While there was no question their used car warranty would cover the issue they were as helpful as I needed them to be. Rick in the service department gave us a loaner car to keep for a week and a tank of gas after they fixed the Jeep to make up for the inconvenience. We plan to buy again from Performance. More

I had to have my vehicle towed to dealership after hours. Left information in key drop box. Spoke with Andrew Fujan next day. Vehicle was serviced and needed repair was made same day. Notified by him whe Left information in key drop box. Spoke with Andrew Fujan next day. Vehicle was serviced and needed repair was made same day. Notified by him when work was done, and vehicle ready to be picked up. Always outstanding service, including courteous and knowledgeable assistance. More

We were en route from our home in CO to WI on Sunday, 8/7/11, due to a family medical emergency (95 year old parent had stroke). We were driving our RV built on a Dodge Sprinter platform (Mercedes-Benz 8/7/11, due to a family medical emergency (95 year old parent had stroke). We were driving our RV built on a Dodge Sprinter platform (Mercedes-Benz turbodiesel) when we developed mechanical problems on I-80 just west of Lincoln. Vehicle would not go over about 65mph and could not maintain speed going uphill. Limped into Lincoln and at 7AM the next morning telephoned Performance, explained the circumstances and asked if they could help us. Was told to come right over and talk to service adviser Andrew Fujan. Arrived at Performance about 7:30AM and found Andrew. He assured us that, although all of their Sprinter techs were busy, they would work us in ASAP. I also expressed concern about the food in the RV refrigerator and Andrew assured me they would take care of it. The RV was in a service bay by 8AM. Problem turned out to be a cracked turbo resonator, which was not easy to diagnose and required a step-by-step analysis to detect. Our thanks to technician 464 who was ingenuous enough to put smoke into the intake system to figure out why it wouldn't hold pressure. Andrew was very good about giving us progress reports. The necessary part was in fortunately in stock. We had an extended warranty, Andrew got approval for coverage, and we were back on the road at no charge (other than an air filter that we decided to replace) well before noon. And everything in the refrigerator was still nice and cold. Also, very nice service waiting area, good coffee, and clean restrooms. We were really impressed with Performance! More

Andy was wonderful. I needed some repair work on my door but didn't expect the cost to be so much. Andy checked the record on my car and saw that I had brought it in once before and mentioned an issue with but didn't expect the cost to be so much. Andy checked the record on my car and saw that I had brought it in once before and mentioned an issue with the door. He worked with me and the manger to bring the cost down. He was great, polite and extremely helpful. Thank you Andy and thank you Performance Chysrler. More

Pete gave us excellent customer service and worked well with us. I would recommend him to anyone. He helped us work out an issue we had with Dodge's warranty. We had our brakes on our minivan replaced af with us. I would recommend him to anyone. He helped us work out an issue we had with Dodge's warranty. We had our brakes on our minivan replaced after only 30,000 miles and a couple months over 2 yrs old. I am not sure of the quality of work as of yet. More

By far the most professional group I have dealt with. Complete understanding of how the system works. This team is beyond reproach. Troy and Rick are by far the most dedicated individuals in the business Complete understanding of how the system works. This team is beyond reproach. Troy and Rick are by far the most dedicated individuals in the business, they actually care. Finance was incredibly easy. Though I am in the 1% of earned income in the United States of America, it was convenient and wrapped up lickity split. Performance Dodge's service department is world class and set the example for others to follow. More

Purchased a new JEEP Wrangler Feb 2010. The zipper track on the back panel of the soft top recently (Mar 2011) separated from the fabric. Went to the service dept. and expected to get the run-around that t on the back panel of the soft top recently (Mar 2011) separated from the fabric. Went to the service dept. and expected to get the run-around that the top wasn't a warranty item or that 'wear and tear' wasn't part of the warranty, etc. At best I hoped they would cover the repair. Four days later, I had a new top installed under warranty - no hassle or BS. From an engineering standpoint (and I'm one) I have to question why a broken zipper would require a top replacement - but I'm not complaining. Have a 2007 JEEP Commander that's been great too. Had a broken tail light lens on it (my fault and not cheap) and they replaced it free after I bought the Wrangler. Want to buy a JEEP, see Mario O. in sales. Need service - see Pete C. Both have been there a while and know their business (as opposed to sales and service reps at other dealerships who were working at Subway the week before). In fact, the Dodge/JEEP guys even went to bat for us with another dealership on our 2009 Toyota Camry that's been nothing but trouble...another review for another day. More

My 07 Dodge Magnum developed a seal leak in the differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so t differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so the service tech called me to ask if he could keep the car for 3-4 days because they had to replace some parts of the differential that were causing pressure and they had also found overheated bearings and a bad wear pattern, so he had to order an entire differential. I was offered another car, or rides home and back if I needed them. During this entire time I felt as though I was the most important person they were dealing with. They assured me that the repairs were covered by warranty before they started the job.Their keeping me informed of the repair progress was something I had never experienced. It made me glad that I had chosen Performance Dodge of Lincoln as both my sales, and service techs. I would recommend this dealership to anyone in the market for a new or used car, and subsequent repairs. More