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Baxter Chrysler Jeep Dodge Lincoln - Service Center
Lincoln, NE
143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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143 Reviews of Baxter Chrysler Jeep Dodge Lincoln - Service Center
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August 15, 2018
Great people and service! Our transmission went out on our way from Indiana to Montana while hauling equines. Baxter employees went out of their way to find us a campground whe Our transmission went out on our way from Indiana to Montana while hauling equines. Baxter employees went out of their way to find us a campground where we could camp and trail ride our mules while they fixed our truck, gave us a loaner vehicle, and helped us with financing. Great people and service! Thank you! More
by profmayfield
Employees Worked With
Chris
April 24, 2018
Bad bad service experience Went in for service wanting transmission serviced and coolant changed alignment and rear struts got several calls u don't need this u need this let se Went in for service wanting transmission serviced and coolant changed alignment and rear struts got several calls u don't need this u need this let service advisor know that work was not done satisfactory and they said bring it back on mon 4/23 and they would take care of it I get there have to wait from 1 til 315 waiting g for manager to get back from lunch only for him to disrespect me and belittle me like I don't know anything I have been doing this for years he told me that's funny because I was a mechanic for Walker tire for 20 yrs but I don't know anything I also have a mechanical engineering degree then I ask about why the programming wasn't finished and why there is a vibration in back wheels when I dropped it off they told me do what you got to do and walked away from me so I just paid almost 1400.00 for you to not do your job correctly and be disrespectful to me so I left and was going to get ahold of manager today after dr appt in Omaha on my way to dr the shaking in rear got worse and the wheel came off my car at 75 miles an hour and messed my car all up so I call baxter and they can only say bri.g it back why so you can try to say it's something else that wasn't your fault like I have been hearing service 101 when I did alignments for Walker I gave printouts from alignment I didn't get one steeri g wheel is still crooked and its say to in what about caster and camber nothing my radio wasn't programmed right the odometer is flashing and gouges in my wheel from taking it of car and looks like the lug nuts were not torqued on so now I have a car with almost no rear bumper 3 wheels and messed up rear end would any of you baxter people except service like this if it was your car no so why should I I have tried to reach the general manager and they give me to service to the guy that was rude and disrespectful to me why do I want to talk to him I don't go belittle yourself and maeby you should find new job you obviously don't like your job or people to that matter I am in need of some assistance here and don't know where else to look but for a lawyer More
by Shanefisherman
Employees Worked With
Jd damien and service manager
January 27, 2017
Dealer did the right thing Originally my Ram rear bumper was scratched at this dealership. The dealership ultimately replaced the rear bumper at no cost. I am pleased with the e Originally my Ram rear bumper was scratched at this dealership. The dealership ultimately replaced the rear bumper at no cost. I am pleased with the experience and recommend this store for future business. More
by Zach0188
Employees Worked With
Jon Tucker
January 25, 2017
Good company . Made sure I was happy with the service. The body shop department does amazing work and the staff are super friendly. I will be returning to this sto . Made sure I was happy with the service. The body shop department does amazing work and the staff are super friendly. I will be returning to this store. More
by Zach0188
Employees Worked With
General Manager, Customer Service Manager, Body Shop Manager, Service Writer-Andy
December 29, 2016
Always a runaround I have never taken my car for service that it hasn't run in to multiple days. When I go to pick it up, there's always something that hasn't been done. I have never taken my car for service that it hasn't run in to multiple days. When I go to pick it up, there's always something that hasn't been done. Trying to get a loaner is a joke, they can never reserve something for you. Totally frustrated! More
by Outoftown
Employees Worked With
Andy, Chris
November 16, 2016
Poor customer service Was charged $250 for diagnostics, they diagnosed a heater blowing warm air on drivers and cold on passenger side as a bad radiator cap and then was go Was charged $250 for diagnostics, they diagnosed a heater blowing warm air on drivers and cold on passenger side as a bad radiator cap and then was going to charge $135 more for another diagnostic. Was told it took 2 1/2 hours to do this diagnostic. After complaining was told they would not charge $22 for a radiator cap but was then charged for that anyways. When I asked if I would get a survey about this visit Cheryl replied "maybe" Very unprofessional and disappointed because I purchased the car there and had it serviced there for many years. Will not return again. More
by Disappointed
Employees Worked With
Cheryl Gillespie
January 14, 2016
Service repairs I set a appt online to get some service work and recall done my service advisor was Andy Staehr I called earlier to verify what kind of oil they I set a appt online to get some service work and recall done my service advisor was Andy Staehr I called earlier to verify what kind of oil they would use and verify they knew my 13 dodge ram diesel had to fuel filters has other reviews I have read for other dealers and service center did not know this the person I spoke knew exactly what I was talking about and had them in stock and knew what oil was needed I dropped the truck off at 7 am due to work I met Andy explained what was all needed and about this whining noise I heard for a month now Andy took note about 3 pm Andy called to explained he was not sure at this time what it was as there is no leaks Andy did find where the noise was coming from but could not fix it as it just started a month ago the power steering was strong still no leaks in lines and no damage that could be seen Andy explained he could start replacing parts to see but would not know what it would till further tear down Andy was very honest about this and I was happy with the service that I got even know they couldn't fix the noise I at least no where its coming from and to watch further about it Andy did not even charge to look at this the did replace trans fuel oil filters and fluid everything is working great and happy with them as I work all over on the us and live in Texas and have been in NE for a year now working I do not trust dealers but this one I would go back and have them work on my vehicle again great job More
by racecar
Employees Worked With
Andy Staehr
April 16, 2015
Trade me very well I am a foreigner from China, at the first time I went to performance to fix some noise problem, probably because they didn't understand me well, my En I am a foreigner from China, at the first time I went to performance to fix some noise problem, probably because they didn't understand me well, my English is limited, so they didn't fix all the problems, but the second time I went there they trade me very nice, ask me want a coffee and talk to me very patiently, they give me a rental, and call me to let me know how much work they have done. I know a lot of my friends bought car from performance, and they said they are very nice, doing good, technology good, that's the reason I give them a five star:) More
by DannyueS
Employees Worked With
Mike
September 23, 2014
Will never purchase from them again I purchased a Certified used Jeep Patriot in May of 2013. Had problems with it in less than a week. Had multiple issues getting vehicle taken care o I purchased a Certified used Jeep Patriot in May of 2013. Had problems with it in less than a week. Had multiple issues getting vehicle taken care of at Performance so I took it to another Jeep dealer to get it fixed. Now the vehicle is making a noise that sounds like a pulley or baring is going out. I called Performance to check on warranty and was told it had expired, was transferred to someone to help, who needed to transfer me again to someone else and was then hung up on in transfer. Again only have had the vehicle for 16 months and the Certified warranty has expired due to age of vehicle not mileage as it has less than 60,000 on it. Because it was 2008 the certified warranty only lasted until November of 2013. Now I know why they sold this one as certified as they knew they would not have to cover it for long. Not only will I not purchase from Performance again but Chrysler beware, because of vehicle issues and lack of service by YOUR dealer I may never buy a Jeep or Chrysler product again. More
by danptrs1
Employees Worked With
Unknow.
February 16, 2012
Amazing. Went over and Beyond to satisfy us. Very Amazing. Went over and Beyond to satisfy us. Very appreciative of the service. I would recommend kevin g/performance again and again. Amazing! Than Amazing. Went over and Beyond to satisfy us. Very appreciative of the service. I would recommend kevin g/performance again and again. Amazing! Thank you kevin!!!! More
by nisha and boyz
Employees Worked With
kevin g
