Sid Dillon CDJR Fiat of Lincoln
Lincoln, NE
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Had an appointment to receive Service on my Jeep Liberty, arrived early to get oil change completed at Express Lube, staff was great at getting me through there and on to my appointment with service departme arrived early to get oil change completed at Express Lube, staff was great at getting me through there and on to my appointment with service department. Service manager, Pete Gascon asked if I was waiting on my vehicle, which I do because I drive 50 miles into Lincoln to work with a Jeep Dealership. My service was completed in 45 minutes, of course problem was a simple fix, just a short and a new switch fix the problem. Very satisfied with my entire experience. More
Neil was our salesman, and what a doozy! We had no intention of buying a new truck when we arrived, but he informed us of a wonderful deal that was unadvertised and found me the truck I wanted, the EX intention of buying a new truck when we arrived, but he informed us of a wonderful deal that was unadvertised and found me the truck I wanted, the EXACT truck I wanted. During the negotiation process, he worked with us and he and finance guy, Doug, were extremely flexible in getting me as close as possible to the monthly payments I wanted. The financing process was probably the fastest, least stressfull part of the whole ordeal, we were in Doug's office for less than 15 minutes and were ready to drive away! Neil was very accomodating as far as any questions and requests we had. I found a little bit of overspray on my truck from the spray in bedliner and he got it cleaned up right away and had my truck in top shape to drive off the lot. Unfortunately, we had some problems with the truck itself the very first night. The AC went out and wouldn't work at all, so the next day (on a Saturday) we were in the service department to get the truck fixed. I had a feeling that something was skipped during vehicle check-in and it would be an easy fix. When we were first told that they may not be able to get the truck in due to their appointment schedule that day, I spoke again to Neil and Doug, who directed me to Bryce the sales manager right away. Bryce felt my pain knowing I wanted my brand new truck running right and I wanted it home that day. He immediately went to service manager James and together they got my truck in right away and went right to work on it. As I thought, it was something simple, a step missed at the factory and a relatively simple fix. A couple hours later we were on the road home with cold air. I'm very happy with everyone I've dealt with there at performance and was able to get a better truck than I ever dreamed for a better price than anything I'd looked at used. I'm crossing my fingers that I'll be out of there service bay for a very long time now and the AC problem was just a fluke, but the whole crew was very understanding and accomodating when they found out about the problems. Great place, great people, excellent deals. GO! More
My experience with Performance in Lincoln was wonderful. They helped me every step of the way, from getting towing set-up to the finished work! I can't tell you enough how easy it was and also how fast the They helped me every step of the way, from getting towing set-up to the finished work! I can't tell you enough how easy it was and also how fast they were in getting my car in and fixed. Thanks to them I was back on the road in less than 48 hours! More
Just wanted to let you know how much we appreciated Pete while we were waiting to get our car worked on. He made sure we were ok and had everything we needed while we were there. We wanted to go to breakf while we were waiting to get our car worked on. He made sure we were ok and had everything we needed while we were there. We wanted to go to breakfast and he got us there. I truly loved his hilarious personality and willingness to joke around as well. He has a wonderful personality and good ole customer service that is hard to find these days. Its guys like Pete that keep customers such as myself coming back for life. Thanks Pete!!! More
This was the best customer service I have gotten in 20 years. Pete should be teaching customer service! He went out of his way to assist us while we were traveling 400 miles from home. I wish performanc years. Pete should be teaching customer service! He went out of his way to assist us while we were traveling 400 miles from home. I wish performance dodge was closer to gering, Nebraska. I will use their service department when I am in Lincoln, Ne More
I was out of town on the Fourth of July when mycar wouldn't shift out of park. Had my Sebring towed to Performance Chrysler of Lincoln on a Sunday morning. They began working on it first thing Monday wouldn't shift out of park. Had my Sebring towed to Performance Chrysler of Lincoln on a Sunday morning. They began working on it first thing Monday morning and called to discuss warranty and info. All was repaired and I picked up my car by late afternoon Excellent service from a dealer I had never been to bvefore ! Jim More
Excellent trade in value and great price on new truck. Large selection of trucks available and no problem taking as many test drives on different trucks as you wanted. Negotiating a price was easy and th Large selection of trucks available and no problem taking as many test drives on different trucks as you wanted. Negotiating a price was easy and the financing and extended warranty plan was very well explained. More
Excellent trade in value and great price on new truck. Large selection of trucks available and no problem taking as many test drives on different trucks as you wanted. Negotiating a price was easy and th Large selection of trucks available and no problem taking as many test drives on different trucks as you wanted. Negotiating a price was easy and the financing and extended warranty plan was very well explained. Ben Gudeman was great! More
I was very pleased with how they took care of my needs. When my car could not be ready in one day, they offered me a rental car. They were very helpful in resolving the servicing of my car and went above a When my car could not be ready in one day, they offered me a rental car. They were very helpful in resolving the servicing of my car and went above and beyond the typical service. Pete also called me to keep me up to date on the issues. More
Pete took ownership of my problem and resolved it in a professional mannor. Rotor replacement problems from about 6 months ago started to surface again and with one attempt to resurface the new rotors, at professional mannor. Rotor replacement problems from about 6 months ago started to surface again and with one attempt to resurface the new rotors, at no charge, Pete invoked the warrenty and replaced them again at No Charge. He even rotated and balanced the tires on his own for the hassle of having to bring the van in a second time. Just knowing that I can depend on this level of service with a dealer has swayed me to purchase my next new vehicles from them. More