Sid Dillon CDJR Fiat of Lincoln

My wife and I were looking for a car for quite some time, and just could not find the right fit for us. We knew what we wanted but there was always something. We live in Kansas City and I am in the militar and just could not find the right fit for us. We knew what we wanted but there was always something. We live in Kansas City and I am in the military so we looked through USAA, the local dealers big and small, all over Kansas City. We went to Nebraska to visit family and on the off chance we passed by dealerships in Omaha, Bellevue and Lincoln. We went to Husker Auto Group (Terrible, the salesmen were just like you see in the movies, cliché, and tacky.) Bigler acted like they were bothered by us, but as we drove through Performance Dodge we saw a few vehicles we liked. Neil initially helped us but was called away to another customer request. He was very helpful for the short time he was with us, but he did not click with us. Still a nice guy, but Troy picked up where he left off and just talked to us and did not try to sell the next vehicle we were in, he listened. We couldn’t find anything in the lot but he said Performance had another lot and if we found something there to call him. 10 min later we saw something called him, 15 min later he had it prepped and ready to view and then the process we all enjoy started. Except with him it was different. He said a price we gave him our bottom line and he got close right away, no fussing and dealing, he let us know his bottom line and although we were still off our mark he gave us the vehicle overnight and stayed late to make sure we were set and then came in at 0730 the day after next after we called him and let him know what it would take to but and he came in to prepare paperwork and answer all the questions we called to ask him at night, late, at his home. Talk about dedication. Not once were we a nuisance or did he make it seem like it was out of hand. Great salesman, would buy the next few cars from him if it comes to it. And by the way, a reminder to him and all the other Dodge dealers, FIND OUT WHY DODGE DOES NOT MAKE AN FULL SIZED SUV ON THE RAM CHASSIS. Only negative note, service department needs to retool and think about 1 hour lunches where mechanics do not work on your vehicle. Tip, stagger lunches and be available during the hours most customers have their lunch to drop off or pick up vehicles. Customer service is key, is not most of your repeat business through service dept? I am pleased with the work done but reconsider staffing issues. Shawn the sales manager was great. Finance Guy was great, and did not catch the name of the female who spoke with us about options but she was great as well. Thanks to the Performance staff again. Great job Troy. More

My 07 Dodge Magnum developed a seal leak in the differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so t differential. The first time I was short of time so they replaced the seal. When it happened again 7 months later I had no pressing engagements so the service tech called me to ask if he could keep the car for 3-4 days because they had to replace some parts of the differential that were causing pressure and they had also found overheated bearings and a bad wear pattern, so he had to order an entire differential. I was offered another car, or rides home and back if I needed them. During this entire time I felt as though I was the most important person they were dealing with. They assured me that the repairs were covered by warranty before they started the job.Their keeping me informed of the repair progress was something I had never experienced. It made me glad that I had chosen Performance Dodge of Lincoln as both my sales, and service techs. I would recommend this dealership to anyone in the market for a new or used car, and subsequent repairs. More

I was in from out of town to have a windshield repaired on my 2011 Jeep Rubicon. While there I asked James Campbell, Performance's Service Director about a transmission issue I was having that was, as yet on my 2011 Jeep Rubicon. While there I asked James Campbell, Performance's Service Director about a transmission issue I was having that was, as yet, unresolved by my dealer in Texas. James and his technician, Jeremy Jourdan, spent over an hour with me researching the issue and possible solutions. And even though I had involved Jeep's Customer Service on a national level, James and Jeremy both assured me that if I desired, they would see to it that my transmission issue was fixed in a timely manner and would be happy to deal with District Managers in their area. I chose to continue pursuing resolution with my current dealer only because I felt it was their duty to take care of it. But rest assured, I will always try to make sure I have my service work done at Performance any time I'm in town. And when it's time to buy a new Jeep.......it will be from Performance and you have these two exceptional gentlemen to thank for that. Keep up the good work. True quality customer service is hard to come by. Matt Leatherwood Euless, Texas More

I went to Perfomance hoping to trade in my current car but not knowing if it was possible. Jerry Afuh was so wonderful to work with because he was friendly, upfront, and honest with me. Then I met Shawn but not knowing if it was possible. Jerry Afuh was so wonderful to work with because he was friendly, upfront, and honest with me. Then I met Shawn and Doug and they were the same way. They all worked hard to get me into the Jeep I wanted. Some women might hesitate to walk into a dealership alone and try to buy a car, but they treated me with respect and really went out of their way to help me. I am so happy with my new Jeep, and I would definitely recommend Performance Chrysler Jeep Dodge in Lincoln to anyone! More

2007 Jeep Laredo: After diagosing that the electronic transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs transmission modual ($925) was bad after being off warranty only 2000 miles, Andrew was able to work with Chrysler for a much reduced cost of repairs. Performance dropped me off at my office after leaving my car and also they picked me up the next day to get to my vehicle. It was a very easy and pleasant experience. More

I went to Performance Dodge for an oil change. I also asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window wa asked if they would put on wiper blades that I had bought earlier, but because of cold weather had not gotten them on. I also told them my window washer was plugged. They did everything for the cost of the oil changed and then the young man servicing my truck informed me my transmition fluid line was leaking. The service manager for the oil changed area showed me that the repair of the transmition line would be covered by my warranty and she personally guided me to the service consultant Andrew Fujan. Andrew very professionally scheduled my appointment. I dropped my truck off early on a Tuesday morning and a very nice man drove me back to my apartment. Later that mornng another very nice man picked me up and returned me to the service department. I was greeted and serviced promptly and was on way. Every step of this experience was handled with the best possible customer service, professionalism and friendliness that I have experienced in a long time. As a long time manager myself I always look for signs that a company embraces customer service -- obviously Performance Dodge. Finally, I want to say that I have bought several pick-up trucks through Performance Dodge through Salesman Mario ____. He has always treated me with the utmost professionalism even during times when Performance Dodge was not necessarily the best management company. So, thank you to everyone at Performance Dodge for a job well done in every department. More

I have a 1999 Jeep Grand Cherokee with 140,000 miles on it. I took it to Performance Chrysler Jeep Dodge Of Lincoln, for Electric work That other Manchanic work on and never got it right and left me with a it. I took it to Performance Chrysler Jeep Dodge Of Lincoln, for Electric work That other Manchanic work on and never got it right and left me with a huge bill. Performance took over and fixed the problem and with a great price. I thought my jeep would never be the same, or i would not be able to afford to get fixed.Pete Gascon called me back with a solution and a great price to get me up and running again, Thanks so much for everyones hard work. More

Natalie and Rick were great to work with! We had a lot of custom work on our Jeep Rubicon post-purchase and Natalie and Rick did a great job working with us to achieve the routine and some of the more uni of custom work on our Jeep Rubicon post-purchase and Natalie and Rick did a great job working with us to achieve the routine and some of the more unique features we wanted in our vehicle. They both were very responsive to some of our intial concerns and always got back to us in a timely manner on our questions. Natalie and Rick made the process very smooth and their focus on optimum customer relations was very apparent. Great work! More

Having moved from souther AZ to the Lincoln area 3 yrs ago, I'be been coming to Performance Lincoln for all of my service. I've had exceptional service from both lube shop and Andy's crew. No problem sc ago, I'be been coming to Performance Lincoln for all of my service. I've had exceptional service from both lube shop and Andy's crew. No problem scheduling me in and on time w/ the services. The entire staff that I have dealt w/ is professional, friendly, and very much easy to talk to. All in all, a good crew @ this dealership. I've had family come from MI on two occassions that had issues w/ their vehicles, Jeep Commander & Chrysler T&C, that req'd TLC and Andy was able to get them in same day. You can't ask for much better service than that. Keep up the good work and make sure that you take good care of Mr. Staehr! More

The reason why I rated this dealership so high was because of their friendly demeanor and they always remember who I am. When I had to get my oil gasget changed they gave me a courtesy ride to my daug because of their friendly demeanor and they always remember who I am. When I had to get my oil gasget changed they gave me a courtesy ride to my daughter's house. Also, Pete was very kind and kept me updated on the progress of getting my van repaired. I felt that he went beyond just doing his job. More