Sid Dillon CDJR Fiat of Lincoln | Page 10

We have received amazing service from Baxter over the years. We recently purchased 2 cars on the same day because of the amazing deals!!! We recommend Austin !!!! years. We recently purchased 2 cars on the same day because of the amazing deals!!! We recommend Austin !!!! More

Cody in service was fabulous today! I was so impressed! Fabulous care! Couldn’t have been better! Fabulous care! Couldn’t have been better! More

Our Dodge Magnum was at our reputable mechanic for nearly 3 months. We had been going there 24 years. In desperation we called Baxter. Corey and Andy were professional start to finish. They communicated 3 months. We had been going there 24 years. In desperation we called Baxter. Corey and Andy were professional start to finish. They communicated every step of the way. Could we have got work done cheaper? Probably, but in this case safety and peace of mind was worth the price as the car was for our daughter. Thank you Baxter More

Really liked working with Daniel Joseph. Second vehicle purchased in 1.5 years from him. He’s relaxed and personable. I’m not a fan of pushy, so Daniel is the salesman for me. Baxter is a great dealersh purchased in 1.5 years from him. He’s relaxed and personable. I’m not a fan of pushy, so Daniel is the salesman for me. Baxter is a great dealership. Couldn’t be happier More

I just wanted to say Thanks for a job well done! You just recently replace the engine in my 2011 Ram 4.7L .Once you got the motor it only took a few days to put it in. My Hats off to you gentlemen! recently replace the engine in my 2011 Ram 4.7L .Once you got the motor it only took a few days to put it in. My Hats off to you gentlemen! More

They were willing to help us get a price that we were comfortable with. The car was made ready to go for us and we were done with everything in one evening. The sales person that helped us was Jorge Suar comfortable with. The car was made ready to go for us and we were done with everything in one evening. The sales person that helped us was Jorge Suarez and we recommend him. Great customer service skills and cares about your needs as a buyer. Overall it was a good experience 😄 More

I have not had the best of experiences at Baxter Auto prior, up until today. I have found many of the individuals working in the service department to think of me as a not so bright broad. However, I was prior, up until today. I have found many of the individuals working in the service department to think of me as a not so bright broad. However, I was pleasantly surprised the other day when I brought my husband's JEEP into the dealership. Upon arrival, I was greeted by a man named Corey. I know I look a little haggard due to the type of work I do, so I often get overlooked, but Corey did not let this deter him and made me feel quite comfortable. After speaking of my need's for an oil change, he looked up the information and discovered my husband was enrolled in the JEEP wave royalty program. Discovering this, directly saved myself and overall, my family money. Additionally, he offered me snacks and refreshments. In the future, I prefer to only work with this individual as prior experiences from him were nearly not as pleasant . More

So took a durango in for 80k service, which is supposed to be more than an oil change according to the description. Also had a check engine light on and the user interface (touch screen) kept locking up. to be more than an oil change according to the description. Also had a check engine light on and the user interface (touch screen) kept locking up. Check engine required a part so would be done next day, but still looking at the UI issue. So 4 days later I get a voice mail about having to order a part (new UI )and would get back to me on the cost. A couple days later no update so I called and left a message...again nothing for a couple of days. Called and had to leave message again, more days go by and still no callback. Finally called back after having the durango for 11 days and said part takes a few weeks to come in and can pick up your car....so you couldn't have told me a week ago. So 6 hours later I come to pick up the car and no paperwork is ready, so have to wait around. No one talks to me about the work done or details about the part order. No check off list of what was looked at in the durango so guess just a basic oil change and over priced cabin filter. I was surprised he emailed me about the part was in, was trying to get a time setup to fix the UI and now it's 3 days later and no reply. Wow what service. No one should ever deal with this place, I won't be back. More

Took my car in for a recall and was in and out in 30 minutes. As always, Andy was very helpful and polite. Customer service people like him. Keep us coming back. Thanks, Andy. minutes. As always, Andy was very helpful and polite. Customer service people like him. Keep us coming back. Thanks, Andy. More

I've exclusively brought my Jeep in for all oil changes and other issues I've had throughout the 5 years I've owned this car. I've never had such awful customer service as I had the last time I brought it and other issues I've had throughout the 5 years I've owned this car. I've never had such awful customer service as I had the last time I brought it in. I noticed a humming and a lack of my Jeep wanting to shift right away. I called for an appointment and I was given Pete as a service advisor. At first, everything was normal. He charged me $130 just to check out what the humming was, and then another $130 because to check on the lagging in gears shifting, it was a whole different system. After diagnosing $1400 worth of work, I give the okay to fix and ask about the lagging. Pete tells me that the mechanic couldn't recreate the problem with the lagging. I explain, in detail, for the third or fourth time what I'm talking about, and Pete says he'll have the mechanic go out and try again. I get another call later from Pete saying that the mechanic was able to recreate the problem, but he's not sure what could be causing it since there's no warning codes, everything looks great, and they've just gone through the whole system. It must just be how I drive my car, is what Pete says to me. I think, how rude, but whatever, I'm a woman and going to get my car serviced sucks anyway because of their attitudes towards women, so I anticipate this kind of behavior. Fast forward a few months, my gears lagging is happening more often and then my engine light comes on. I'm a dumb broad, right? So I call Pete and say, "Hey, I'm having that problem still and now my engine light is on." Pete says to bring it in to diagnose it again at another $130. I just spent $1400 on repairs he said I needed desperately for safety concerns, but apparently he wasn't concerned about my gears not shifting? Nope! The soonest he can get me in is a few weeks after I call. I agree. In the meantime, I check the code myself and thanks to freaking Google see what the most common problem related to my code is. Based on my search and the description of what my Jeep is doing, I need my spark plugs replaced. So I find someone else to replace them for me, and start driving my car, and wouldn't you know it...I suddenly must've learned to drive better because no more lagging! So it was my spark plugs all along. Pete charged me two different diagnostic fees, said the mechanic went over everything, and couldn't find anything wrong at all, and no one thought to look at my spark plugs?! Really?! It gets better though! So I call Pete up because I'm pissed and I jog his memory of my case and he claims he doesn't remember telling me it's just how I drive my car, which of course he doesn't, I'm sure. He then proceeds to yell at me, yelling at me not to yell at him. I'm not yelling; I'm speaking assertively, but not yelling. Then he yells at me that if I don't calm down, he's going to hang up on me. I ask to speak to his manager about three times before he actually comprehends what I'm saying because he is literally just yelling at me. Of course, the manager doesn't work weekends, so Pete says he'll print my file and have the manager call me Monday. Do you think I should hold my breath for that one? I'm absolutely disgusted that this is the way Pete thought it was okay to speak with me. He is not cut out for a customer service position; I've done customer service for 10 years and I know how to deescalate a situation so a customer doesn't walk away. It is clear that Pete doesn't listen at all to anything the customer says. In my appointment description, it says "customer states engine light comes on sometimes." Umm nope, that's not what I said the problem was! The service advisor exists as the liason between the mechanic and the customer, so communication is key. They have a service advisor who literally doesn't know how to do his job. I'd rather just speak to the mechanic. Pete obviously does not care about the disgusting reputation he's creating for their service department. And we'll see if the manager cares tomorrow, I suppose. I will not be bringing my Jeep back here for service. More