Shrewsbury Volkswagen - Service Center

Owned 6 VW’s...these guys are the best. Honesty, and transparency ! When other mechanics recommend this dealership I listened, and glad I did! Owned a bunch of diesels in my 50 years Of dr Honesty, and transparency ! When other mechanics recommend this dealership I listened, and glad I did! Owned a bunch of diesels in my 50 years Of driving,VW’s and MB’s. My current 2012 Jetta Sportswagen TDI was part of the recall modification program.. Vehicle has 196,000 miles had intermittent starting issues, misdiagnosed by other dealerships and independents. Dave at this dealership was the BEST, found the issue, and was honest and transparent . Will be buying my next VW from his dealership for sure! Thank you Dave, and crew of Shrewsbury VW. Tom W. More

good service Happy that they are willing to work with me to get car running. Manager reached out to me in 15 minutes and they are working with me. Happy that they are willing to work with me to get car running. Manager reached out to me in 15 minutes and they are working with me. More

Excellent customer service I have three VW vehicles in my household which I service at Shrewsbury VW and I have yet to have a bad experience. I live in Jackson, NJ and the close I have three VW vehicles in my household which I service at Shrewsbury VW and I have yet to have a bad experience. I live in Jackson, NJ and the closest dealership for me was Freehold, which closed in February, so I've been coming here since. From the very first time I set foot there I was greeted by a no nonsense, get what I need done and get me on my way gentleman named David Nagel. I got a loaner if/when needed and waited if I didn't. I have never sat there and waited without knowing exactly what or when they would work on the vehicle. Very easy to schedule an appointment and reserve a loaner (in advance) when I needed one. David tells me exactly what the vehicle needs and nothing more. He will tell me what to keep any eye on or what I'll need down the road to maintain the vehicle in top shape. He explains everything clearly and is very knowledgeable about the product. I have also watched him run the place while waiting, and witnessed how he deals with and treats his customers. Very professional and very straight forward. I highly recommend this VW service dealership. Stop in and ask for David Nagel. You won't be disappointed. More

Technical Service Excellence combined with Genuine Care My daughter's car needed substantial work, and after a detailed diagnostic routine, I was informed of all of my choices. As the car is more than ten y My daughter's car needed substantial work, and after a detailed diagnostic routine, I was informed of all of my choices. As the car is more than ten years old, they were quick to discuss the cost benefit of doing the repairs on such an older car. I want to highlight Alex Nazath of the service staff. He anticipated my concerns and answered them well before I asked anything of him. Again, highly and completely recommended for all your VW service needs. More

Great fast service my driver side door Handle broke.I drove in without an appointment.Larry fixed the handle in less than a half hour.Nina and the rest of the service cr my driver side door Handle broke.I drove in without an appointment.Larry fixed the handle in less than a half hour.Nina and the rest of the service crew were great.Thanks More

Excellent Service I have a 2010 Jetta and the service department has been great throughout the years. They offer fair rates and excellent service for your VW. I especia I have a 2010 Jetta and the service department has been great throughout the years. They offer fair rates and excellent service for your VW. I especially recommend Nina in the service department who is a great asset to the company. She is thorough, honest and really cares about you. Great customer service from Nina! More

I am a previous Shrewsbury VW client who brought in my car for service and found Brian Howarth to be extremely helpful, friendly and thorough in explaning my options to me regarding my extended warranty c car for service and found Brian Howarth to be extremely helpful, friendly and thorough in explaning my options to me regarding my extended warranty coverage. Brian also is very patient in dealing with the extended warranty folks and in following up to order the replacement radio for me. I highly recommend Brian as he exemplifies the qualities of providing top notch customer service to Shrewbury VW clients. More

It's a pleasure to visit the service department. I am always treated respectfully and they take the time to make sure that I understand the problem/service being done. And I love that they wash and vacu always treated respectfully and they take the time to make sure that I understand the problem/service being done. And I love that they wash and vacume the car, as well. I have no experience with the sales staff but I will definitely buy my next car at this dealership because of their service department, especially Brian Benson and Brian Bainum. More