Shrewsbury Volkswagen

This is one of the ONLY dealerships left that actually treat you with respect and dignity. From the moment you walk in, you are not rushed or hassled. Instead you are asked to look around and even offer treat you with respect and dignity. From the moment you walk in, you are not rushed or hassled. Instead you are asked to look around and even offered snacks and soda making the dealership an "at home atmosphere". Further, this is the THIRD, yes that's correct THIRD time having a more then pleasant experience at a dealership. In addition, Shrewsberry Volkswagen offers a wide variety of cars, not just limited to Volkswagen. (I.E. BMW, Audi, etc). After having gone through many unpleasant car buying experience I would back my words up any day and recommend this top-notch dealership to anybody, hands down! More

This dealership is very step above from other bigger VW dealers (See Freehold VW or Reydel VW). I had purposely tried Shrewsbury VW due to location of how close it is to my job. I had previously deal dealers (See Freehold VW or Reydel VW). I had purposely tried Shrewsbury VW due to location of how close it is to my job. I had previously dealt and negotiate vehicles with Reydel and Freehold VW. (All were ok transactions but the sales force, tried to sell VWs like they were rare cars or some super luxury car). Having said that, Shrewsbury VW, sales team, is very friendly, open, comes down to the customer level. Works with the customer as much as humanly possible to get you the car you want with extras. Does a walk around with you on delivery day to make sure there are no blemishes in paintwork of the car. If there is, its fixed, same day. Not like other dealers, come back on a different day/week and deny the customer of the damage that was present on delievery day. Shrewsbury VW, fixes the appearance problem, same day. Max Rolerson is very friendly, easy to deal with. No hidden fees. He actually had my paperwork already written and printed out. All I had to do was sign. Was literally at the dealership for 5 mins to sign paperwork, then the next day, spent half hour to go over the car. Smoothest transaction. Also dealt with Max Rolerson via e-mail. This guy is the only VW internet salesperson who is willing to interact with you, answer all your questions, negotiate the car via e-mails. Other VW dealers always tried to say, come on in, we'll discuss the price then or wouldn't return calls or emails. This is partially why Shrewsbury VW earned my business too, is due to Max Rolerson response time. He literally waited 7 weeks for me to make my final decision. I call that very patient salesperson. He even told me which cars he had on the lot and put the sold sign on the car I wanted prior to me stepping foot into dealership a few days later. So this dealer looks small on the outside, but its what counts on the inside, they do have good sales people. I look to recommend people to this dealership. Everyone at this dealership is focused on customer service. No one seems to ignore you while you are inside the dealership. Other VW dealers, could care less you are in their showroom especially on busy days. This dealership has two front desk people and they are very attentive to the customers coming in and out. One more important item. The service department is very interesting, It has glass windows all around, where you are able to see the cars in service, in the service bay. I was suprised by this because usually the customer doesn't get to see their cars openly displayed on service lifts where technicans are working on the car. So in a way, you can spy on your car through these windows while you are talking to your service writer. More

I went to this dealership to get my second car from them the first I had bought a few years back was a used Vehicle this time I wanted a brand new one. I ended up leasing a beautiful 2011 Tiguan. The salesp the first I had bought a few years back was a used Vehicle this time I wanted a brand new one. I ended up leasing a beautiful 2011 Tiguan. The salespeople were extremely helpful in the late hours of the day in, Rich helped me learn how to use all the fancy new features I was getting with this car. He also helped in Syncing my cellphone with the car's blutooth and showing me how to navigate the ipod through the touch screen, even going as far as to help me program navigation destinations into the system! The staff was very helpful in explaining leasing to me in a way I could understand and trying to get me the best deal possible (considering originally I had gone there to see about financing a 2009 Tiguan) they helped me realize that leasing the 2011 actually came out to a much better payment also I received other perks like free oil changes and such. It was a great car buying experience and of course at the end of the lease I'll be returning for either Financing or Leasing another car or SUV in the future. THANKS SHREWSBURY MOTORS! More

Very friendly and professional salesmen. They were knowledgeable about there cars and other manufacturers to give me the best choice for me. They gave me a great price and I felt totally comfortable b knowledgeable about there cars and other manufacturers to give me the best choice for me. They gave me a great price and I felt totally comfortable buying a car from them. I love the 2011 Jetta TDI . Hands down the best car for long drives. The car does just as good gas mileage as any hybrid without the extra cost plus the power of the Diesel engine is much better. They gave me a very fair price on my trade. The whole deal was done after work one day. I was able to get home driving my new car and still have time for dinner. Great dealer , great employees. More

Jorden Fuhri and associates went above and beyond making my sons 1st GTI service experience a great one. Not only did they do a great job servicing the car but they had to trouble shoot some problems and di my sons 1st GTI service experience a great one. Not only did they do a great job servicing the car but they had to trouble shoot some problems and did so in a timely matter. Great job guys and Thanks More

The service department at Shrewsbury Motors is excellent! Everyone is always so friendly and I always get my Passat back on time and washed. They actually came in under the estimate I agreed to for the consi Everyone is always so friendly and I always get my Passat back on time and washed. They actually came in under the estimate I agreed to for the considerable 40k miles service. I haven't purchased a car from them yet, but look forward to it for the next one. More

No Complaints. My experiences so far have been all but positive. Keep up the great work! My husband and I walked into this dealership blind. Originally we were looking to buy a used Jetta for a commute positive. Keep up the great work! My husband and I walked into this dealership blind. Originally we were looking to buy a used Jetta for a commuter car for myself and ended up buying a brand new Jetta. Very happy we did! Love the car and the quality of it, and, the dealership has been great with keeping my ride running fine. Thank You! More

the service i got from the dealer from the beginning since i got the car is been great, i have had a few problems with the car i got but i has been fix immediately, one of the problems i had was with my since i got the car is been great, i have had a few problems with the car i got but i has been fix immediately, one of the problems i had was with my radiator which started leaking all the fluid but it was fix in a timely manner. the last service i got on my car was the 80,000 mile service. I drop my car the night before and by the next day aroud 11:00 am the car was done. they did an excellent job. More

i just bought a carbrio from a different state and a few things were wrong with it. once i was home i brought it to shrewsbury motors and they fixed everything that i knew was wrong with it. they also made things were wrong with it. once i was home i brought it to shrewsbury motors and they fixed everything that i knew was wrong with it. they also made me aware of other problems i had with the car. they ordered the parts for me and withing a week they were in and they fixed everything else. i will NEVER go to another dealership for my car problems. the people over at shreswbury motors are top notch and good quality people and they stand behind their work. I HIGHLY RECOMMEND THIS DEALERSHIP FOR ALL OF YOUR NEEDS! they know what the people want and they give it to them. More