Showcase Honda - Service Center

On January 12, 2013 I had approximately $900.00 of work done on my Honda CRV. Dereck Smith my Service Advisor did an outstanding job of explaining the problem and suggesting the type of work that needed to done on my Honda CRV. Dereck Smith my Service Advisor did an outstanding job of explaining the problem and suggesting the type of work that needed to be done. I found him to be intelligent, articulate and knowledgeable. I have no hesitation in classifying him as a professional in his field. I would also like to express my appreciation to the mechanic, Mr. Bedros Touresian. This is not the first time he has done major work on my car and I continue to be pleased with the results. He always gives me the confidence of knowing that the work will be done correctly the first time. Showcase Honda is extremely fortunate to have him as a member of their team. George Klock More

I brought my Honda in for an oil change and complete inspection. I was told that the front struts were bad and the ball joint boots were cracked and my rear brake pads were down to 3mm and would have t inspection. I was told that the front struts were bad and the ball joint boots were cracked and my rear brake pads were down to 3mm and would have to be replaced soon. They quoted $1,400 for all the work. I took my car to a trusted independent repair shop and they told me the struts were fine, the boots were not cracked, my brake pads were at 5mm, not 3mm but my power steering pump was leaking and the cabin air filter was completely clogged. I brought a mechanic friend to the repair shop and he verified the asssessent of the independent repair shop. I took my Honda back to the dealer to find out how their inspection could be completely wrong in every way. The looked at my vehicle again while I stood by and confirmed that their initial inspection was wrong. I can believe making a mistake on one item, but when they were wrong about 5 things, it was clearly intentional, not just incompetent. This service shop is NOT TO BE TRUSTED. More

Had to take in my vehicle do to mechanical failure. The gentlemen in service were very friendly and had my car in working order in no time. I would not only bring my car back again for service but now I wo gentlemen in service were very friendly and had my car in working order in no time. I would not only bring my car back again for service but now I would consider buying a new Honda. The sales people at Showcase were very inviting and responsive. More

Icame in recently to have a srs light checked. The person helping was tom urbina. He listened. Was honest and got my vehicle in and out at no charge. Thank you i will be back person helping was tom urbina. He listened. Was honest and got my vehicle in and out at no charge. Thank you i will be back More

This dealership is the best I've ever dealt with. After two years, they have earned my trust and loyalty for quality, great pricing, and excellent service. two years, they have earned my trust and loyalty for quality, great pricing, and excellent service. More

On February 18, 2012 I had over $1,000.00 of service work done to my 1999 Honda CR-V. My Service Advisor was #107, Dereck Smith. I was EXTREMELY pleased with both the attention to detail of my Service Adviso done to my 1999 Honda CR-V. My Service Advisor was #107, Dereck Smith. I was EXTREMELY pleased with both the attention to detail of my Service Advisor Mr. Smith, as well as the professional mechanical service that was provided. Mr. Smith is a natural for his responsibilities - outstanding communication skills as well as better than average service / mechanical knowledge base. He builds customer trust in the Showcase Honda service department. I have owned automobiles and had then serviced for sixty years and without a doubt, Showcase Honda is the best dealership I have ever had the pleasure of being associated with. The mechanical staff and their work are first class. I appreciate the peace of mind of knowing when I drive out, the service has been properly done and the vehicle will operate as originally designed. All the best to the Showcase Honda team, George Klock Most recent Repair Order Number 2552 February 19, 2012 More

After purchasing a new car here and feeling swindled out of my hard earned money for the car and extras, I was told that I was purchasing certain MPP maintenance plans covering oil changes... Also, I was t of my hard earned money for the car and extras, I was told that I was purchasing certain MPP maintenance plans covering oil changes... Also, I was told in purchasing the car that by buying the Paintless Dent Repair that it would paint over any chips/dings in the car fitting into a small circle diameter. Also, I was told that in purchasing the SkyLink Theft that I could monitor or track my vehicle anywhere, including where I travel and how fast I drive. After bringing my car on several occasions to this dealer for the oil changes/Zactec, I have had to battle with them every time whether or not I have these above coverages that I paid for with my car. After this last dealing, it was determined that the oil change plan was not included in the final sale price...eventhough they told me that the MPP included it when purchasing the car. My experiences have been Very Bad as a result of this. I feel like they took advantage of me as a woman, telling me that I was purchasing plans that I wanted, but then not actually doing what they said. I feel like they lied to me to get me to purchase all of the extras. They did not tell me that in order to be able to track my car on SkyLink, I would have to purchase a monthly plan additionally. As a result of all of this, I will NOT recommend this dealer to anyone! More

We write to inform the General Manager at Showcase Honda of the excellent service and courtesy rendered to our associates during the routine service of our Honda fleet at your dealership. For sure will be of the excellent service and courtesy rendered to our associates during the routine service of our Honda fleet at your dealership. For sure will be back. With much gratitude, Pablo de Lemos Director CEYLON SPICECO, LLC. Scottsdale More

Does customer service exist at Honda? I think not and here is why! I have had bad experiences at another dealer, Bell Honda. The experiences started with misspelling my name in their system. Then I w here is why! I have had bad experiences at another dealer, Bell Honda. The experiences started with misspelling my name in their system. Then I was told my REAR brakes needed replacing after only 16,000 miles. I have never had my rear brakes wear down, but the implication was that I was driving with my parking brakes on. Now I go to Showcase Honda for a warranty recall service bulletin. The service adviser that greeted me correctly spelled my name on the service order sheet that I signed, but when I received the paperwork I noticed that my name was misspelled. If Honda can't train their people to be faithful in the little details then how can they be expected to be faithful in the larger details such as an oil or transmission service. More

Very friendly and helpful in every way. I am impressed with the way all emmployees want to be of service - sales, customer service, parts, finance. Attention to detail is evident. I recently leased a 20 with the way all emmployees want to be of service - sales, customer service, parts, finance. Attention to detail is evident. I recently leased a 2011 Accord for my wife. This is our 7th Honda. I bedlieve the quality of the exterior paint is the best I've seen on any car. I would also say the fit of all doors, hood, trunk, is the tightest of any car I've owned. Very solid feel. I'm sure she will insist on another one. More