Showcase Honda - Service Center

Isaac is awesome Several months ago I had some damage to my dash on my new accord. I was absolutely devastated and had no idea where to start or if it could even be fi Several months ago I had some damage to my dash on my new accord. I was absolutely devastated and had no idea where to start or if it could even be fixed. I was still in shock when I called the parts counter. Isaac answered the phone that day and from this point forward I feel blessed! Isaac gave me his honest personal advice on what to do and what not to do. He even used the words "if I were you or if it were me". For to him to look at it from my standpoint meant a lot. I was taken back by Isaac's response. I find as though most times you're faced with the person on the other end of the phone tell you to buy the part and pay for labor. Little did I know this wouldn't be the last time I would hear from Isaac. He even went a step further!! Several days after my initial conversation with Isaac he gathered more information and different options for me and called me with the information he found. I heard back from Isaac 2 different times. To think that someone I didn't know took the time and took that much pride to go out of his way to help me was phenomenal! Isaac is the definition of customer service! More

Attentive, professional and helpful After having one or two bad experiences with other service advisors. I finally found a good one! Ryan is stellar! He is extremely helpful and takes pr After having one or two bad experiences with other service advisors. I finally found a good one! Ryan is stellar! He is extremely helpful and takes pride in his work! He gave me suggestions for upcoming maintenance needs, which is part of his job, but it's his approach that matters. Ryan didn't pressure me into doing the maintenance that day and he didn't make me feel like I didn't know what he was talking about. I personally feel like sometimes being a young female people in the car business assume that you don't know what you're talking about or that you know nothing about cars. (prior experience) Which isn't true! This is relevant because the last two appointments I've had with Ryan he's never made me feel like that. I won't make appointments with anyone else from here on out. Keep up the awesome work Ryan! It doesn't go unnoticed. More

Awesome Customer Service - Couldn't ask for better! Dan Organ is awesome! When I picked up my car on Saturday, it was done on time and even the inside was vacuumed! Woo hoo :) Dan Organ is awesome! When I picked up my car on Saturday, it was done on time and even the inside was vacuumed! Woo hoo :) More

Great Management and Service, and Great Products like Zaktek Noticing a pulsing in the brakes as we descended down from Payson on Highway 87 to Phoenix, we reported the problem to our dealer, Showcase Honda. The Noticing a pulsing in the brakes as we descended down from Payson on Highway 87 to Phoenix, we reported the problem to our dealer, Showcase Honda. The service department at Showcase Honda diagnosed the problem and took care of that issue, as well as a few other issues that needed attention before becoming more expensive fixes. We have a Maintenance Protection Plan (MPP), and that helped minimize our cost for repairs. We also had the Zaktek coating maintained according to contract, and our vehicle looks as good as new. We give thanks to the entire Service Department for their professional servicing of our Honda Pilot Touring. This is our second Honda Pilot, replacing a 2007 that was also well maintained by a Honda dealership in Phoenix. We also want to thank David Green, General Manager, for getting involved a few months ago and taking steps to make sure that our MPP and Zaktek contracts would be honored by Showcase Honda when there was some risk of losing us as loyal customers. It was only by his professional oversight and direction of Fixed Operations that we returned, and we are very pleased that the MPP and Zaktek are continuing to be handled by Showcase Honda. It is through leadership by managers with David Green's talents that Honda is able to continue having a reputation that is respected in the auto industry. The Capes Family - 9/12/2014 More

Service Dan Organ took care of me and was personable. He was polite and added that he gave me the semi-synthetic oil for my oil change which is a higher grade Dan Organ took care of me and was personable. He was polite and added that he gave me the semi-synthetic oil for my oil change which is a higher grade than normally given to customers. I have the premium maintenance package in my car, so this was very much appreciated. Some constructive criticism: Please check all the maintenance lights and re-set them prior to returning the vehicle to the customer - This is the second time I've left and noticed the "low air tire" light go on. I live far and It is frustrating to see this when you're already on the road home. Otherwise, good job over all. Thank you Honda! ” More

great service! highly recommended I took the shuttle service back to work while my car was being worked on. I forget the driver's name but he was such a great person! Dan Organ helped I took the shuttle service back to work while my car was being worked on. I forget the driver's name but he was such a great person! Dan Organ helped me with my car. I appreciated how confident he was with my car, how timely he was in getting it fixed. I was very pleased with my service. My only complaint is the cost but I understand with great service, higher costs are charged. More

Avoid this dealership! After a positive sales experience, we had nothing but hassles with Showcase Honda's service department. To detail all the problems we had would take After a positive sales experience, we had nothing but hassles with Showcase Honda's service department. To detail all the problems we had would take more space than there is available here. Suffice it to say, it seems that there is little-to-no communication between the different people/departments within the dealership, and it leads to headaches and inconveniences for the customer. Had we known before we bought our vehicle what we know now, we would have purchased somewhere else. More

Made Up Problem I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone c I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone call that my car needed a new rack and pinion. A $1,400 repair. I have no leaks on my garage floor and have not had to put any power steering fluid in the car ever. Oh, also it has only 62,000 miles. All driven on city of Phoenix roads with no winter created pot holes. I have heard of having some power steering fluid seepage over 150k miles. I will be taking the car elsewhere from now on. More

Extended Warranties end up with no customer service My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my vehicle; once it was 4 years old the salesmen try to sell you a new car when you bring it in for service, and at 5 years customer service no longer exists even though I paid $3,000 for an extended 7-year warranty. They no longer give me the time of day. My 7-year warranty is good for another year, but now I'm too afraid to return. It is wasted money to buy a warranty past 5 years when a car gets too old for the service department to respect the owner, honor the warranty or even try to be helpful. Their salesmen should not be selling it! I brought my car for service due to rear struts/shocks - the exact same thing I had done in front 6 months ago that was fully covered under warranty. I've driven solely Hondas 20+ years; never had shocks/struts go out, but I understand it's very common now after 4+ years. The Service Advisor reviewed my warranty, handed me a repair bill indicating $0.00 due for rear shocks/struts because they were covered under warranty; he said he'd verify this with he warranty company and let me know if there were any problems. I called back the following Tuesday to give plenty of time for approval verification; they scheduled my warranty work to be done on Thursday, 5 days later. My car was in service at 9:20 a.m., after 7 hours of waiting and no contact from Service Advisor, they wrapped it up at 3:30 p.m. After reading the invoice I realized no strut/shock work had been done, nothing had been approved under warranty, and the entire day was wasted. Nobody ever contacted me to tell me there was no coverage or explain why it isn't covered since the same thing was covered in the front; nobody gave me any options to fix it anyways, which I would have paid to have it done since it's the only reason I brought it in! I've complained to a few people but nobody seems to care; nobody acknowledged the fact that they left a customer waiting an entire day for nothing; nobody seemed concerned that they misled a customer to believe something was covered when it wasn't. The lack of information from the service advisors wasn't even addressed; I would think that If a warranty takes longer than 5 days to approve they'd simply tell the customer... I never rushed anyone; why didn't they simply inform me the warranty wasn't approved? They care less that a customer just wasted a full day waiting, thinking it was covered (because of what they gave me in writing showing $0.00 cost for strut/shock repairs.) The only responses I received was "YOU can call the warranty company yourself" and "We can't give you anything for free," other than that I was offered a small discount, but since these other issues were ever addressed I was afraid of an even worse experience that would now be even more costly than the wasted warranty purchase. Now that my car is 5 years old, they clearly do not want anything to do with me. I am so very disappointed in this service department that I used to think was the best. It's sad; I used to tell people I'd always drive a Honda, always use this service department on Camelback. I really am surprised they don’t seem to care about losing a customer. More

If you want someone to care about your car as if it was their own ---See Dan Organ. He has the knowledge, the people skills, and the patience to explain exactly what your car may need and why. Dan goes their own ---See Dan Organ. He has the knowledge, the people skills, and the patience to explain exactly what your car may need and why. Dan goes out of his way to be respectful and to accommodate YOU the customer. Honda is very lucky to have someone of that caliber working for them. (Some of your younger people could take a few lessons from Dan.) Irene More