809 Reviews of Showcase Honda - Service Center
I have bought two cars from showcase honda and have had both vehicles serviced at this dealership. The buying experience was good both times. The sales people were courteous,knowledgeable,and professional both vehicles serviced at this dealership. The buying experience was good both times. The sales people were courteous,knowledgeable,and professional during all aspects of business. The service department has been thorought,knowledgeable,and expedient in all matters of service. I would highly recommend this dealership for a quality automotive experience wether it be buying a new, or used car, or having your honda serviced. A quality dealership like Showcase Honda has earned my patronage, and thats not easy to do !! John Biely Phoenix Arizona More
showcase hondas service department is the best dealership service I've ever dealt with. My mom bought a Pilot & I arrange & take care of her service & she is always happy when she gets her car back from sho service I've ever dealt with. My mom bought a Pilot & I arrange & take care of her service & she is always happy when she gets her car back from showcase!! More
I had gone in to have my truck serviced. I was a little lost in the way things were done but Katie walked me through the entire process. She even hand delivered me to the proper employee to help me out. lost in the way things were done but Katie walked me through the entire process. She even hand delivered me to the proper employee to help me out. More
The passenger side rear view mirror needed to be replaced (I may or may not have hit it when I was backing out of the garage, it wasn't covered under warranty, you do the math). The part wasn't in stock so (I may or may not have hit it when I was backing out of the garage, it wasn't covered under warranty, you do the math). The part wasn't in stock so it had to be ordered, it came in the very next day. I was only there long enough to get some popcorn and it was done. Great Service department! More
The Service Director Honda Service on Camelback Dear The Service Director Honda Service on Camelback Dear sir, I write to inform you of our total satisfaction for the dedicated services rendered to The Service Director Honda Service on Camelback Dear sir, I write to inform you of our total satisfaction for the dedicated services rendered to us by your Mr. Bob Swafford. We live in a time in history that everything must be done in a hurry, even sacrificing quality of work and human relationships. It was not so with Mr. Swafford. From the time we dropped our Accord off in his hands for service until we took charge of it after payment, Bob was attentive to all our needs paying close attetion to very high quality work, reasonable prices and even about our comfort during our brief stay in the your lobby. We indeed are very grateful to him. Please do convey our deepest appreciation to Mr. Swafford for his excellence in respectful customer service. Respectfully, Lal Fernando Recipient: Dr. Martin Luther King, Jr. "Living the Dream" Award. More
I had an engine noise on my 1999 Honda CRV. The mechanic Bedros Touresian was able to identify the source of the noise and recommend the required service to solve the problem. Mr. Touresian communicated the Bedros Touresian was able to identify the source of the noise and recommend the required service to solve the problem. Mr. Touresian communicated the details of the issue very clearly and his recommeded solution was obviously correct. He possesses the unique ability to not only communicate service requirements to the customer, but to also professionally perform the required work. The engine noise problem was solved and the engine runs as quiet as it did when the car was new. I am EXTREMELY pleased with all aspects of Mr. Touresian's work. He will be my mechanic of choice for future major car servicing. I was also very pleased with the service of Dereck Smith, the Assistant Service Manager. His product knowledge and friendly, relaxed personality make him an outstanding Service Advisor. He and Mr. Touresian make a great team. Showcase Honda is very fortunate to have them both as employees. George Klock June 18, 2011 More
SERVICE DEPT, RUDE,NO CUSTOMER SERVICE OR PEOPLE SKILLS!!! This the second time will had to deal with this service advisor and both times he did not give us good customer service. I CALLED HIM TO G SKILLS!!! This the second time will had to deal with this service advisor and both times he did not give us good customer service. I CALLED HIM TO GIVE HIM MY ACCOUNT # FOR MY WARRANTY ON MY VEHICLE. HE MADE FALSE CLAIM THAT SOMEONE ELSE HAD DAMAGE THE BATTERY AND SAID MY WARRANTY WOULD NOT COVER IT. The service advisor is a ripe off!!!! More
We had recently purchased a 2007 Honda Accord from Showcase Honda, our purchase was great. We love our Honda. We had only had is a short time when the battery failed. We spoke with Bob in the servic Showcase Honda, our purchase was great. We love our Honda. We had only had is a short time when the battery failed. We spoke with Bob in the service department, and he gave us a discounted rate on the battery since we had not had the vehicle for very long. The service department is fantastic, they are friendly and accommodating. Their new service area offered a comfortable place to sit with local and national news on very nice televisions,as well newspapers and coffee and nice selection of pastries. The best part about visiting Showcase Honda, is that they are fast! We got to Showcase at 7:20 am and left at 8:04 am, I made it to work on time that morning! Every time I have been to their service department it has been a wonderful experience, thanks to their outstanding customer service and fair pricing! Thank you More
This is long but if you read it you may save money and headache. In October 2009, SRS light was on and even though it was listed as a recall item on the Honda website, this dealer stated my problem was n headache. In October 2009, SRS light was on and even though it was listed as a recall item on the Honda website, this dealer stated my problem was not covered and would need to pay 600 dollars to have it fixed. They also managed to find 1800 dollars worth of items that needed to be replaced. I initially asked for replacement of belts and hoses along with addressing the SRS light. They assured me that my belts and hoses were fine but that I needed to do all the other repairs immediately. I had the work done. In April 2010, the same service department tells me that my belts and hoses are absolutely horrible and need to be replaced immediately. They had even given me a treatment plan at the previous visit that indicated that my hoses and belts were just fine. The service manager insists that if the tech says it, it's true and that I was probably told that they should be changed but chose not to have that service until later. I pointed out that the treatment plan clear shows which items had been recommended that I delayed and that item was the transmission flush. Now at this visit, I wanted to get one of their major service checks along with the automatic transmission flush because I am moving across the country and want to make sure everything is done. This time they have included the repair of the belts and hoses along with ball bearings and several other items to the to tune of another 1800 dollars. I called back to point out that the blades were not changed nor are the parts listed on the receipt for several other major service items in the 105,000 mile service. They didn't even wash the car. I believe if you pay attention to the small detail you will pay attention to the large detail. Now on my way across country my car makes this noise when I turn my wheel that I have never heard before. The wiper blades that were suppose to be part of that major service but were absolutely useless against the rains I encountered in Texas. When I complained to the service dept, the service dept asked me to bring the car back in and he would changed the blades and wash the car only but that the work was done. Fast forward to my new home in florida. It's July, I simply want an oil change prior to another trip this time to CT. The service dept shows me my transmission fluid and it is chocolate brown. I show him the receipt that indeed the transmission was just flushed in April and even with a cross country trip it shouldn't be needed again. We call the other dealer and this is where I lose all respect for the showcase honda service dept. Darren Gaines of Showcase Honda has me and the service dept at the Wesley Chapel Honda dealership on the phone with no intention of resolving this issue. Initially, he said that the way he would resolve this would be to bring the car back. He also said that the florida dealership was probably just trying to get more money from me, I would need to go to a 2nd dealership because he didn't believe them. (to be fair the Wesley Chapel dealership did not have a service manager available which aggravated this situation) We offered to send a phone picture of the transmission fluid but he would not accept it. He said that even though the receipt looked like a drain and fill, his dealership did the flush (based on his word alone) and that you can't go by the receipt. If you can't go by the receipt, what can you go buy to show what was done. He also said that since I used a coupon at my previous visit even if he did cover the charge the florida dealership would have to take a discount as well and if they didn't then I was out of luck. He insisted that I go to another dealership because he could not work out a deal with this one. How is the fact that you can't work out a deal between dealerships, the customer's problem. I thought surely one of these dealerships is going to do make this right. I called Honda.com to find a district manager for the service department and the case manager from Phoenix who was handling this case said I will let you vent about this situation but there are many variables here. There is nothing we can do with the individual dealerships. To me this was not about the money even though if you spend 3600 on a car, you expect the work to be done, this was about poor customer service. I go to the dealer because I expect superior car in comparison a shop on the corner. Showcase Honda made me rethink using a honda dealership for service as well as buying another honda 2nd to poor such customer service with not even an effective means to complain. I can still hear Mr Gaines explaining to be about how he has to watch out for his dealership and the florida dealership has to watch out for their dealership. I said what about the customer here. No one at showcase honda cared about the customer here. The Wesley Chapel dealership didn't go out their way to make the situation right either. The story ends with me paying another 169 dollars for a new transmission flush and new wiper blade inserts for about another total of 210 dollars. Both of which were just paid for at Showcase Honda less than 60 days prior. STAY AWAY FROM SHOWCASE HONDA. More