Showcase Honda - Service Center

Amazing customer service! I work in the customer service industry, and I have to say they have better customer service than my company! Isaac helped me with getting all of the accessories for my vehicle, an industry, and I have to say they have better customer service than my company! Isaac helped me with getting all of the accessories for my vehicle, and when they were in, he called me right away. When I went in, he told me to wait in the air conditioning while he put the steering wheel cover and the dash mat. He had a great sense of humor and just overall great customer service! I am so happy I chose Showcase Honda to buy a car! I don't think I have even heard of better customer service. More

Hector is so friendly! Obviously he would not remember all of the customers he serves but once I remind him of my last visits, he asks me how I've been and offers to help me with whatever I need. He is ve all of the customers he serves but once I remind him of my last visits, he asks me how I've been and offers to help me with whatever I need. He is very knowledgable when it comes to cars, not just because it is his job but I can tell he has a passion for what he does. When I think of quality, friendly and great service, I know Hector will deliver!! More

I needed the oil changed and was told it would be about 45 minutes. I was totally done and on my way in about 30 minutes. This was a great surprise and very welcome. The service rep was great. No muss n 45 minutes. I was totally done and on my way in about 30 minutes. This was a great surprise and very welcome. The service rep was great. No muss no fuss just good service. I am very grateful. More

Moe was incredibly friendly and helpful and the experience was as always very pleasant. I used to be weary of going to dealerships for service needs, but they have such great specials and coupons t experience was as always very pleasant. I used to be weary of going to dealerships for service needs, but they have such great specials and coupons that it is actually way more cost effective to have everything I need done at Showcase Honda. The staff is always great and I am usually in and out in less than an hour! More

I went to Showcase Honda this morning, Sunday 5-12-2013, with a tire problen. Moe came to me with a smile and friendly attitude. He ask me what he could help me with. I told Him about the tire. Moe said it with a tire problen. Moe came to me with a smile and friendly attitude. He ask me what he could help me with. I told Him about the tire. Moe said it would take about 1/2 hour. The work was performed and completed in a timely manner. There was no charged for the service and Moe thanked me for coming in. This is why my car has only been serviced by Showcase Honda. More

Staff is friendly, knowledgeable Service is efficient Staff is friendly, knowledgeable Service is efficient Appreciate the feedback regarding what needs to be done on next visit Waiting area is clean, Staff is friendly, knowledgeable Service is efficient Appreciate the feedback regarding what needs to be done on next visit Waiting area is clean, provides snacks, and reading material More

Parts Dept notes they open at 7:00 am on Monday. I called multiple times after my online order was over 14 business days late. No notifications about my order and I was placed on hold for over an hour. The p multiple times after my online order was over 14 business days late. No notifications about my order and I was placed on hold for over an hour. The parts dept person who answered and said "can i put you on hold." and before I could reply I was put on hold, that was extremely rude. I called the New Car sales dept and a woman answered the phone acknowledging that Parts dept does indeed suck at answering the phone. She then put me on hold and did not seem to care much at all. More

On January 12, 2013 I had approximately $900.00 of work done on my Honda CRV. Dereck Smith my Service Advisor did an outstanding job of explaining the problem and suggesting the type of work that needed to done on my Honda CRV. Dereck Smith my Service Advisor did an outstanding job of explaining the problem and suggesting the type of work that needed to be done. I found him to be intelligent, articulate and knowledgeable. I have no hesitation in classifying him as a professional in his field. I would also like to express my appreciation to the mechanic, Mr. Bedros Touresian. This is not the first time he has done major work on my car and I continue to be pleased with the results. He always gives me the confidence of knowing that the work will be done correctly the first time. Showcase Honda is extremely fortunate to have him as a member of their team. George Klock More

I brought my Honda in for an oil change and complete inspection. I was told that the front struts were bad and the ball joint boots were cracked and my rear brake pads were down to 3mm and would have t inspection. I was told that the front struts were bad and the ball joint boots were cracked and my rear brake pads were down to 3mm and would have to be replaced soon. They quoted $1,400 for all the work. I took my car to a trusted independent repair shop and they told me the struts were fine, the boots were not cracked, my brake pads were at 5mm, not 3mm but my power steering pump was leaking and the cabin air filter was completely clogged. I brought a mechanic friend to the repair shop and he verified the asssessent of the independent repair shop. I took my Honda back to the dealer to find out how their inspection could be completely wrong in every way. The looked at my vehicle again while I stood by and confirmed that their initial inspection was wrong. I can believe making a mistake on one item, but when they were wrong about 5 things, it was clearly intentional, not just incompetent. This service shop is NOT TO BE TRUSTED. More

Had to take in my vehicle do to mechanical failure. The gentlemen in service were very friendly and had my car in working order in no time. I would not only bring my car back again for service but now I wo gentlemen in service were very friendly and had my car in working order in no time. I would not only bring my car back again for service but now I would consider buying a new Honda. The sales people at Showcase were very inviting and responsive. More