Showcase Honda - Service Center

Richard was very honest, helpful and friendly. A very good face for Showcase Honda Service! A very good face for Showcase Honda Service! More

Very good service and helpful and explained all my question and did a good job question and did a good job More

I’ve always loved and trusted Honda but my most recent experience with the service department left an awful taste in my mouth. James B. failed to explain what was going on with my car’s undercarriage & le experience with the service department left an awful taste in my mouth. James B. failed to explain what was going on with my car’s undercarriage & let me drive away with an improperly attached skid plate without even so much so as telling me. Only found out when my car started making a god awful screeching sound on the freeway. When I called to figure it out he was immediately apologetic and wanted to fix it to “do right by me” and then immediately called me back to say it will actually cost over $300 because the issue was on the invoice (the same invoice that he didn’t bother going over). Failed to tell me that during the service they only ATTEMPTED to screw my skid plate back on; which is why it immediately came unscrewed while I was driving on the freeway. James B. also was unclear and honestly it felt like he was being deceitful with specific pricing quotes. I was told when I dropped my car off that there would be a diagnostic fee to look at some electrical issues, but that that diagnostic fee would then go towards any repairs (which is the only reason I agreed to that and approved it.) Then on the phone James informed me that the fee actually wouldn’t go towards any repairs and that money was simply gone? Then in person upon pick up he then told me again if I choose to come back for repairs that that fee would actually go towards repairs. The back and forth on that answer was confusing and didn’t fill me with trust in anything he was saying. Extremely disappointed in Showcase Honda, I’ve never had an experience this bad before. More

They did an oil change on July 31 caused my oil leak because they did it wrong when they sprayed it and fix the oil leak they sprayed a sensor and I have to replace that sensor for almost $400 and they’ because they did it wrong when they sprayed it and fix the oil leak they sprayed a sensor and I have to replace that sensor for almost $400 and they’re refusing to take responsibility for it when they’re the ones that messed my car up don’t trust them And when I was sitting in the waiting room while they did the oil change I had somebody that worked there approached me wanting me to sign a new service contract with them. My car is only three years old and I didn’t have an issue with my car until you guys did an oil change . More