575 Reviews of Showcase Honda - Service Center
User friendly hours, good customer service. Clear explanations of service issues. Courtesy ride share service appreciated Clear explanations of service issues. Courtesy ride share service appreciated More
Very nice friendly service. Was I and out quicker than they estimated me. I always come here because of the service and help. Was I and out quicker than they estimated me. I always come here because of the service and help. More
![](https://cdn-user.dealerrater.com/images/lotshot/c4e9a1be-0450-4b08-a0f7-e6ca0a6988b9-th.jpg)
Great experience with Showcase Honda. I have been buying cars from P.J. Arnal for 25 years! Came in to get my CRV serviced and left with my dream Blue Pilot. Deneen was incredible to wor I have been buying cars from P.J. Arnal for 25 years! Came in to get my CRV serviced and left with my dream Blue Pilot. Deneen was incredible to work with. Everything done with perfection. Thank you Deneen and Showcase. I highly suggest Deneen for your next car, SUV, or truck purchase! More
![](https://cdn-user.dealerrater.com/images/lotshot/15f99399-36c7-40b0-bdfa-2b457426a857-th.jpg)
Deneen was very attentive to my needs and questions in regards to my buying of my new car. It was a great experience at Showcase Honda. Loved the popcorn and free water. Our Buddy P.J. Arnal stopped by regards to my buying of my new car. It was a great experience at Showcase Honda. Loved the popcorn and free water. Our Buddy P.J. Arnal stopped by for a hello. More
Very good service and helpful and explained all my question and did a good job question and did a good job More
I’ve always loved and trusted Honda but my most recent experience with the service department left an awful taste in my mouth. James B. failed to explain what was going on with my car’s undercarriage & le experience with the service department left an awful taste in my mouth. James B. failed to explain what was going on with my car’s undercarriage & let me drive away with an improperly attached skid plate without even so much so as telling me. Only found out when my car started making a god awful screeching sound on the freeway. When I called to figure it out he was immediately apologetic and wanted to fix it to “do right by me” and then immediately called me back to say it will actually cost over $300 because the issue was on the invoice (the same invoice that he didn’t bother going over). Failed to tell me that during the service they only ATTEMPTED to screw my skid plate back on; which is why it immediately came unscrewed while I was driving on the freeway. James B. also was unclear and honestly it felt like he was being deceitful with specific pricing quotes. I was told when I dropped my car off that there would be a diagnostic fee to look at some electrical issues, but that that diagnostic fee would then go towards any repairs (which is the only reason I agreed to that and approved it.) Then on the phone James informed me that the fee actually wouldn’t go towards any repairs and that money was simply gone? Then in person upon pick up he then told me again if I choose to come back for repairs that that fee would actually go towards repairs. The back and forth on that answer was confusing and didn’t fill me with trust in anything he was saying. Extremely disappointed in Showcase Honda, I’ve never had an experience this bad before. More
They did an oil change on July 31 caused my oil leak because they did it wrong when they sprayed it and fix the oil leak they sprayed a sensor and I have to replace that sensor for almost $400 and they’ because they did it wrong when they sprayed it and fix the oil leak they sprayed a sensor and I have to replace that sensor for almost $400 and they’re refusing to take responsibility for it when they’re the ones that messed my car up don’t trust them And when I was sitting in the waiting room while they did the oil change I had somebody that worked there approached me wanting me to sign a new service contract with them. My car is only three years old and I didn’t have an issue with my car until you guys did an oil change . More
Preplanned a trip to get recall work involving safety issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for me - almost 4 hours. After I showed up, the service gal said they used the part on someone else's vehicle (a while back), and that I would have to return the next day. If they had knowledge of this prior to my appointment, this message could have easily been communicated and rescheduled prior to my arrival. Additionally, I was made to pay $180 for the diagnosis so I called the service manager Sean Hoops and and asked if they would kindly refund some or all of the diagnosis fee for not holding your end of the bargain up and for my gas and time on the road. He said "no and we don't refunds on diagnosis fees". Also, they found on the diagnosis a few repairs like the rear passenger window motor and door locks, and a few other small repairs and said it would be in the $4,700 (which could also be safety issues - such as door lock and window accessibility), where this cost of service any other place was almost half this price. I would definitely check out one of the other local dealerships before doing business with Showcase Honda. Safety should always be of top priority, which does not reflect the priority of this place. More
About 8:30 a. m. Monday, December 19, I took my Honda CRV to Showcase service center. I was concerned about a message I was getting about my tires. A woman agent m. Monday, December 19, I took my Honda CRV to Showcase service center. I was concerned about a message I was getting about my tires. A woman agent came to my car. She LISTENED to me as I told her my problem. She proceeded to contact the right people in the service department. Quickly, I was told to take my car to the service department. She followed me. There a young man came to the car, checked everything, fixed what needed to be fixed. Neither of them tried to convince me to buy this/ that, get service that I didn't need. They fixed my problem. I wish all the agents could be so professional! More