Showcase Honda

Quick and easy. In and out the door in less than 90 minutes. It was great. In and out the door in less than 90 minutes. It was great. More

🚨 **Warning: Avoid Showcase Honda at All Costs! ** 🚨 I’m sharing my deeply disappointing experience with Showcase Honda at 1333 E Camelback Rd, Phoenix, AZ. As a loyal Honda customer who’s purch ** 🚨 I’m sharing my deeply disappointing experience with Showcase Honda at 1333 E Camelback Rd, Phoenix, AZ. As a loyal Honda customer who’s purchased six Hondas since 1996, I expected honesty and transparency. Unfortunately, my experience with the Internet Sales Rep and the unprofessional General Manager (GM) fell far short of these expectations. Here’s what went wrong with my 2024 HRV Sport purchase: 1. **Inconsistent Quotes**: Despite negotiating a final sales price of $26,000 with the Internet Sales Rep, the final out-the-door quote shockingly exceeded $30K. 2. **Hidden Fees**: The GM provided multiple quotes, each including hidden fees ranging from $800 to nearly $2,000. These were buried as “lieu taxes,” a term that doesn’t exist, making the total cost unclear and inflated. 3. **Bait and Switch**: Initially told I qualified for a military discount, I was later informed I didn’t meet the 25-year service requirement. This sudden change felt like a classic bait-and-switch tactic. 4. **Lack of Transparency**: When I refused to accept the inflated quotes, the GM swooped in with excuses, claiming a "lieu tax" was responsible for the discrepancies. This term doesn’t exist, and he failed to provide a detailed breakdown. The GM clearly thinks customers are too stupid to do simple math. When I confronted him about the discrepancies, he blamed it on the system being down. When I said I was ready to walk out, he literally said, “I’m OK with that!” 5. **Unethical Behavior**: The GM’s inability to provide an honest quote and the introduction of hidden fees demonstrated unethical behavior. The discrepancies between the initial quotes and final totals were masked as non-existent "lieu taxes." If this is how the GM conducts business, there is clearly a cultural and ethical problem at this dealership. Having dealt with Tempe Honda and AutoNation, I have never encountered such deceptive practices. I am escalating this matter to Honda America and the Better Business Bureau. In addition to filing a formal complaint, I’m sharing this experience to warn other consumers. Please avoid this dealership to prevent a similarly frustrating and dishonest experience. **#Honda #ShowcaseHonda #ConsumerAlert #AvoidShowcaseHonda** Feel free to share to help others steer clear of this deceptive dealership. More

Good salesman he offered us waters and other food options only for popcorn whatever you guys have so he’s a good entertainment guy only for popcorn whatever you guys have so he’s a good entertainment guy More

Aaron cool and the team. Just wish I had out the door a bit lower Just wish I had out the door a bit lower More

Great customer service, very efficient and very knowledgeable. They were considerate of my needs and request and did their best to consider the customer. knowledgeable. They were considerate of my needs and request and did their best to consider the customer. More

Excellent and friendly service. They treated me with courtesy and professional care. Hassan even sent an Uber to pick me up in Tucson! They treated me with courtesy and professional care. Hassan even sent an Uber to pick me up in Tucson! More

Excellent customer relations. The entire process was easy and straightforward. My concerns were responded to on time The entire process was easy and straightforward. My concerns were responded to on time More

Diego was friendly and wanted to make sure we liked the vehicle we were purchasing. He was personable and went above and beyond to help and make sure our experience was positive. As for the rest of the sta vehicle we were purchasing. He was personable and went above and beyond to help and make sure our experience was positive. As for the rest of the staff they also made sure we were comfortable and offered water, snacks etc and consistently asked if we needed anything. Great experience! More

Quick process! ! Friendly environment! We got a good deal, and the salesman was great to us! ! Friendly environment! We got a good deal, and the salesman was great to us! More