Showcase Honda

Deneen was very professional and straight forward during the transaction. Next time I need a Honda I will be going back to Deneen. Thanks again. the transaction. Next time I need a Honda I will be going back to Deneen. Thanks again. More

Deneen, and everyone I worked with at Honda, we’re wonderful. I got my last 2 cars with Deneen’s assistance. She’s professional, kind and friendly. Everyone that I worked with went out of their way to wonderful. I got my last 2 cars with Deneen’s assistance. She’s professional, kind and friendly. Everyone that I worked with went out of their way to make the experience As swift and smoothly as possible. More

Always a pleasant experience to deal with Deneen. Quick and easy, she always takes the time to explain everything and will always go out of her way to help. and easy, she always takes the time to explain everything and will always go out of her way to help. More

Third CRV,Always a positive experience, Deneen is a pleasure to work with and very professional. Showcase excellent in all areas and my go to dealership. pleasure to work with and very professional. Showcase excellent in all areas and my go to dealership. More

What a great effort on his part & Showcase too, to get my Ridgeline fixed! Richard was excellent! Time was critical & Richard did a great job of organizing the repair of my truck. Thank you for awesome se Ridgeline fixed! Richard was excellent! Time was critical & Richard did a great job of organizing the repair of my truck. Thank you for awesome service!! More

Deneen provided exceptional service from start to finish. She was professional, responsive, attentive, and helpful in every single aspect of the purchase process. Truly excellent. She was professional, responsive, attentive, and helpful in every single aspect of the purchase process. Truly excellent. More

Brice Kwi was amazing to work with, he is knowledgeable and easy to communicate with. He made my vehicle buying experience flow very smoothly. I would highly recommend asking to work with him when you're t and easy to communicate with. He made my vehicle buying experience flow very smoothly. I would highly recommend asking to work with him when you're thinking of purchasing a vehicle from Showcase Honda. More

I was in search of a very specific pre-owned vehicle, and through AutoTrader, found it at Showcase Honda in Phoenix. I reached out to inquire if it was still available. The salesperson who took my call con through AutoTrader, found it at Showcase Honda in Phoenix. I reached out to inquire if it was still available. The salesperson who took my call confirmed it was, and I went down to the dealership that night to test drive and ultimately purchase the car. Upon signing the paperwork, I noticed that the mileage on the ADOT Odometer Disclosure did not match the CarFax report or the AutoTrader sales ad. I pointed this out to the Sales Consultant, who promptly ran out to check the actual mileage on the car. He confirmed that the ADOT form correctly reflected the mileage, and that the sales ad and the CarFax report were wrong. My experience had been decent up until this point, and it went down hill quickly from there. The next day I called the dealership to request that they update the CarFax report. They told me to call back the next day, as there was no one there who could help me on a Sunday. I called back Monday and left a message. No call back. I called back Tuesday and spoke with the person who sold me the car. He said he would leave a message with the appropriate person. Again, no call back. I called back on Wednesday, left a message with another sales consultant, and did not get a call back. I was extremely frustrated by the time I called back on Thursday, and asked to speak with the General Manager. The receptionist refused to put me through to his voicemail, and instead said she would given him a written message. This time I got a call back from a manager (not the GM), who asked me to call yet another person on the pre-owned sales team who would be able to assist me (I would have thought she would have had him call me, given the poor experience at this point). She gave me his extension, but he did not answer either time I called. His extension also did not have voicemail set up, so I couldn't leave a message. It has now been a full week since I purchased the car, and I still do not have the issue resolved. This has single-handedly been the worst car buying experience I have ever had. I definitely do not recommend this dealership if you are looking for ANY level of customer service after you complete your purchase. More