Showcase Honda

Showcase Honda responded

Thank you for sharing your experience! We're delighted to hear that Kevin provided you with exceptional service and went above and beyond to assist you. Customer satisfaction is our top priority, and we strive to ensure every interaction is positive and helpful. We will make sure to pass along your kind words to Kevin. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

Showcase Honda responded

Thank you so much for your kind words! We're thrilled to hear that our team member was able to understand your needs and provide exceptional service. Your satisfaction is our priority, and we're delighted that you had an amazing experience with us. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again. Thanks again for choosing us!

Showcase Honda responded

Thank you for sharing your feedback with us. We apologize for the extended wait time during your recent visit for an oil change and new tires. Your time is valuable, and we understand that waiting for services can be inconvenient. We appreciate your patience and understanding. Your comments are important to us, and we will use them to improve our service efficiency going forward. If there's anything else we can do to enhance your experience in the future, please let us know. Thank you for choosing Showcase Honda. We look forward to serving you better next time.

Showcase Honda responded

Thank you for sharing your feedback with us regarding your recent service experience. We appreciate your acknowledgment of our customer service, although we are sorry to hear that you found the pricing for the service to be higher than expected. At our dealership, we strive to provide transparent pricing and ensure that our customers receive value for the services performed on their vehicles. We understand that affordability is an important consideration, and we regret any inconvenience caused by the pricing discrepancy. To further discuss your concerns and provide clarity on the service costs, we encourage you to contact our Service Director, Sean Hoopes, directly at 602-274-3800. Sean is committed to addressing any pricing concerns you may have and working towards a resolution that meets your satisfaction. Your satisfaction is important to us, and we appreciate your feedback as it helps us to continually improve our services. Thank you for bringing this matter to our attention, and we look forward to the opportunity to assist you further.

Showcase Honda responded

We are deeply sorry to hear about your recent experience at our dealership. Providing exceptional customer service is our top priority, and it is clear that we fell short during your visit. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We strive to ensure that every customer feels welcomed and valued, and we regret that you did not receive the service you deserve. Your feedback is important to us, and we take your concerns seriously. To address this matter promptly and to understand more about your specific experience, we kindly ask that you contact our Service Director, Sean Hoopes, at 602-274-3800. Sean is dedicated to resolving issues and ensuring that incidents like this do not happen again. We appreciate your patience and understanding as we work to improve our service standards. Thank you for bringing this to our attention, and we look forward to speaking with you to make things right.

Showcase Honda responded

Thank you for sharing your feedback regarding your recent visit to our dealership. We sincerely apologize for the extended wait time you experienced for an oil change and for any inconvenience caused by our credit card policy. We understand your frustration and want to assure you that providing efficient service and transparent policies are important to us. We regret that we did not meet your expectations in these areas during your visit. Regarding the wait time, we strive to complete services in a timely manner and apologize for any delay that occurred during your appointment. Your time is valuable, and we regret any inconvenience caused by the extended wait. Regarding our credit card policy, we apologize for any confusion or frustration it may have caused. We aim to be transparent about all fees associated with our services, and we will review our policies to ensure clarity for our customers moving forward. To address your concerns directly and to discuss your experience further, please contact our Service Director, Sean Hoopes, at 602-274-3800. Sean is dedicated to addressing customer feedback and ensuring that incidents like this are resolved promptly. Your feedback is invaluable to us as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to regain your trust in our dealership.

Showcase Honda responded

Thank you for your review! We're delighted to hear that Devon provided such reliable and honest service at Showcase Honda. It's great to know that he not only completed your car service on time but also saved you money by ensuring unnecessary work wasn't repeated. At Showcase Honda, integrity is at the forefront of our service philosophy, and we're glad that Devon exemplified this. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to continuing to provide you with excellent service!

Showcase Honda responded

Thank you for taking the time to share your recent experience. We sincerely apologize for the frustrations and inconvenience you encountered during your service appointment with us. Providing exceptional customer service is a priority for us, and we regret that we did not meet your expectations on this occasion. We understand your disappointment regarding the scheduling issue and the lack of empathy you felt from our Service Director. Your feedback is incredibly valuable to us as it helps us to identify areas where we can improve our service delivery. We appreciate your loyalty to Showcase Honda, and we regret that we were unable to accommodate your appointment as expected. It is never our intention to disappoint our valued customers, and we apologize for any miscommunication or inconvenience caused during your visit. To discuss your experience further and to address any remaining concerns, we kindly ask that you contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539. Lindsay is committed to understanding your perspective and working towards a resolution that meets your satisfaction. We value your feedback and hope to have the opportunity to regain your trust in our dealership. Thank you for bringing this matter to our attention, and we look forward to the opportunity to improve your perception of our service.

Showcase Honda responded

Thank you for your review! We're thrilled to hear that you had a quick and easy car purchasing process with us. It's fantastic to know that Isabella provided amazing assistance and made your experience even smoother. Your satisfaction is important to us, and we appreciate your kind words about Isabella. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!