Showcase Honda

great service! highly recommended I took the shuttle service back to work while my car was being worked on. I forget the driver's name but he was such a great person! Dan Organ helped I took the shuttle service back to work while my car was being worked on. I forget the driver's name but he was such a great person! Dan Organ helped me with my car. I appreciated how confident he was with my car, how timely he was in getting it fixed. I was very pleased with my service. My only complaint is the cost but I understand with great service, higher costs are charged. More

Neighborhood friendly Honda dealership I have been purchasing Honda vehicles at Showcase Honda since 2006 and have purchased five Honda's during that time and I have had no issues with any I have been purchasing Honda vehicles at Showcase Honda since 2006 and have purchased five Honda's during that time and I have had no issues with any of my experiences during that time. My sales person, Deneen Smeraldo, has been very helpful with each new car, pointing out the new features on each car and working with me to get the best price for any trade. The service department is always working to get you in and out for service and in the last 8 years, I have never had any repairs on my Honda vehicles. I am looking forward to purchasing a new 2015 Honda in the next few months and will not shop around the valley when I am, but call Deneen and she will find the color and model I am looking for and give me their best price. It couldn't be easier. More

I have already purchased a new Honda Accord 2014 from Showcase Honda. This is the second car, my first car was Honda Accord 2000 also purchased from Showcase Honda too! We have spoken to Steve, Ja from Showcase Honda. This is the second car, my first car was Honda Accord 2000 also purchased from Showcase Honda too! We have spoken to Steve, Jame & the manager Arnald in the phone. Arnald has offered to us very better price then Arrowhead Honda. I would like to referral you come directly to Showcase Honda. Don't go to Arrowhead Honda Dealership. Arrowhead Honda sent me email and said with Costco Executive Member will get a good price. But Arrowhead Honda was liar, and the Manager Christ at Arrowhead Honda is bad service, that wast my time to visited them. I very disappointed them. My Tran More

Avoid this dealership! After a positive sales experience, we had nothing but hassles with Showcase Honda's service department. To detail all the problems we had would take After a positive sales experience, we had nothing but hassles with Showcase Honda's service department. To detail all the problems we had would take more space than there is available here. Suffice it to say, it seems that there is little-to-no communication between the different people/departments within the dealership, and it leads to headaches and inconveniences for the customer. Had we known before we bought our vehicle what we know now, we would have purchased somewhere else. More

Old school sales battle Management has changed and the process I went through was not worth the hassle. The manager did not want to honor the advertised price but instead ad Management has changed and the process I went through was not worth the hassle. The manager did not want to honor the advertised price but instead added a bunch of fees to certify a vehicle they listed as certified in the ad. In the end they wanted $4000 more than the advertised price when they tried to get me to sign. There are lots better dealers that will treat you with respect instead of the old bait and switch. Go elsewhere or beware. More

Made Up Problem I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone c I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone call that my car needed a new rack and pinion. A $1,400 repair. I have no leaks on my garage floor and have not had to put any power steering fluid in the car ever. Oh, also it has only 62,000 miles. All driven on city of Phoenix roads with no winter created pot holes. I have heard of having some power steering fluid seepage over 150k miles. I will be taking the car elsewhere from now on. More

Extended Warranties end up with no customer service My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my vehicle; once it was 4 years old the salesmen try to sell you a new car when you bring it in for service, and at 5 years customer service no longer exists even though I paid $3,000 for an extended 7-year warranty. They no longer give me the time of day. My 7-year warranty is good for another year, but now I'm too afraid to return. It is wasted money to buy a warranty past 5 years when a car gets too old for the service department to respect the owner, honor the warranty or even try to be helpful. Their salesmen should not be selling it! I brought my car for service due to rear struts/shocks - the exact same thing I had done in front 6 months ago that was fully covered under warranty. I've driven solely Hondas 20+ years; never had shocks/struts go out, but I understand it's very common now after 4+ years. The Service Advisor reviewed my warranty, handed me a repair bill indicating $0.00 due for rear shocks/struts because they were covered under warranty; he said he'd verify this with he warranty company and let me know if there were any problems. I called back the following Tuesday to give plenty of time for approval verification; they scheduled my warranty work to be done on Thursday, 5 days later. My car was in service at 9:20 a.m., after 7 hours of waiting and no contact from Service Advisor, they wrapped it up at 3:30 p.m. After reading the invoice I realized no strut/shock work had been done, nothing had been approved under warranty, and the entire day was wasted. Nobody ever contacted me to tell me there was no coverage or explain why it isn't covered since the same thing was covered in the front; nobody gave me any options to fix it anyways, which I would have paid to have it done since it's the only reason I brought it in! I've complained to a few people but nobody seems to care; nobody acknowledged the fact that they left a customer waiting an entire day for nothing; nobody seemed concerned that they misled a customer to believe something was covered when it wasn't. The lack of information from the service advisors wasn't even addressed; I would think that If a warranty takes longer than 5 days to approve they'd simply tell the customer... I never rushed anyone; why didn't they simply inform me the warranty wasn't approved? They care less that a customer just wasted a full day waiting, thinking it was covered (because of what they gave me in writing showing $0.00 cost for strut/shock repairs.) The only responses I received was "YOU can call the warranty company yourself" and "We can't give you anything for free," other than that I was offered a small discount, but since these other issues were ever addressed I was afraid of an even worse experience that would now be even more costly than the wasted warranty purchase. Now that my car is 5 years old, they clearly do not want anything to do with me. I am so very disappointed in this service department that I used to think was the best. It's sad; I used to tell people I'd always drive a Honda, always use this service department on Camelback. I really am surprised they don’t seem to care about losing a customer. More

oh well Spent three solid hours -- while staff went above and beyond in terms of creativity, some seemed a bit inexperienced and given it was month-end, I did Spent three solid hours -- while staff went above and beyond in terms of creativity, some seemed a bit inexperienced and given it was month-end, I did get the let's close today pressure a few times. The prices were ridiculous and they were not willing to come to a reasonable figure so I left. More

I drive Phoenix because there is always we find a great deal and we always have a best choice of vehicles This is our fourth vehicle that we bought from Showcase Honda, Phoenix and we will choose this dea deal and we always have a best choice of vehicles This is our fourth vehicle that we bought from Showcase Honda, Phoenix and we will choose this dealership again in the future buy too. They makes us satisfied every time we bought vehicle form them and most important things to us is, they respect our views and opinions and make deal happen without hassles. More