Showcase Honda

Brice Kwi was amazing to work with, he is knowledgeable and easy to communicate with. He made my vehicle buying experience flow very smoothly. I would highly recommend asking to work with him when you're t and easy to communicate with. He made my vehicle buying experience flow very smoothly. I would highly recommend asking to work with him when you're thinking of purchasing a vehicle from Showcase Honda. More

I was in search of a very specific pre-owned vehicle, and through AutoTrader, found it at Showcase Honda in Phoenix. I reached out to inquire if it was still available. The salesperson who took my call con through AutoTrader, found it at Showcase Honda in Phoenix. I reached out to inquire if it was still available. The salesperson who took my call confirmed it was, and I went down to the dealership that night to test drive and ultimately purchase the car. Upon signing the paperwork, I noticed that the mileage on the ADOT Odometer Disclosure did not match the CarFax report or the AutoTrader sales ad. I pointed this out to the Sales Consultant, who promptly ran out to check the actual mileage on the car. He confirmed that the ADOT form correctly reflected the mileage, and that the sales ad and the CarFax report were wrong. My experience had been decent up until this point, and it went down hill quickly from there. The next day I called the dealership to request that they update the CarFax report. They told me to call back the next day, as there was no one there who could help me on a Sunday. I called back Monday and left a message. No call back. I called back Tuesday and spoke with the person who sold me the car. He said he would leave a message with the appropriate person. Again, no call back. I called back on Wednesday, left a message with another sales consultant, and did not get a call back. I was extremely frustrated by the time I called back on Thursday, and asked to speak with the General Manager. The receptionist refused to put me through to his voicemail, and instead said she would given him a written message. This time I got a call back from a manager (not the GM), who asked me to call yet another person on the pre-owned sales team who would be able to assist me (I would have thought she would have had him call me, given the poor experience at this point). She gave me his extension, but he did not answer either time I called. His extension also did not have voicemail set up, so I couldn't leave a message. It has now been a full week since I purchased the car, and I still do not have the issue resolved. This has single-handedly been the worst car buying experience I have ever had. I definitely do not recommend this dealership if you are looking for ANY level of customer service after you complete your purchase. More

Steve was a huge help in answering all my questions ... and i had a lot of them. and still does after i purchased my car! Very professional, detailed answers, and never get upset over tooo many questions and i had a lot of them. and still does after i purchased my car! Very professional, detailed answers, and never get upset over tooo many questions! Thank you so much for making my car buying experience from another city perfect! I tell everyone about Jerry and Steve at Showcase Honda! Thank you again for a perfect transaction... More

Deneen made my new lease transaction very quick and smooth. She is friendly, knowledgeable, is a pleasure to work with! I will definitely call her again when my lease expires. smooth. She is friendly, knowledgeable, is a pleasure to work with! I will definitely call her again when my lease expires. More

Super easy to work with and very professional. They were very understanding and patient with any questions or concerns we may have had. Super great. very understanding and patient with any questions or concerns we may have had. Super great. More

Highly recommend! I had a wonderful experience working with Chris and Ali at Showcase Honda! I started at another dealership and had a less than desirable experience. Due to my experience with them, I was with Chris and Ali at Showcase Honda! I started at another dealership and had a less than desirable experience. Due to my experience with them, I wasn't even sure I wanted to proceed with purchasing a new Honda. Ali and Chris worked with me to get the best deal possible, the experience with their financing department was seamless, and they worked hard to get the exact model of CR-V I wanted. I picked up my new car within 24 hours. This was the experience I was expecting when purchasing my first car, and they truly went above and beyond to make my experience right! Thanks Chris and Ali! More

The service was great, very friendly I do recommend Allan Hendrix was great person very professional and always making sure to keep you updated during service process. Hendrix was great person very professional and always making sure to keep you updated during service process. More

Chris was very helpful and knowledgeable. We appreciate the time he gave for our car purchase of a 2020 Pilot. Everyone at Showcase Honda were great. the time he gave for our car purchase of a 2020 Pilot. Everyone at Showcase Honda were great. More

They argued with me over the value of my nearly new trade, then when we came to an agreement on that price, they tried to force me into paying $3000 extra on their car to cover "desert paint protection trade, then when we came to an agreement on that price, they tried to force me into paying $3000 extra on their car to cover "desert paint protection" and another $2000 more for tint and other misc items. When i tried to decline them, they said they had to charge me for them because they already made commitments to have them done. I didnt agree to the charges and said no deal. I asked for my keys back to my trade and they refused and kept trying to get me to buy their car. I had to go into the managers office and take my keys back in order to leave. On top of that, they kept calling and texting me asking if i was ready to deal yet. Salesman was ok. Management was horrible. Dont buy from these guys, they will scam you. More