Showcase Honda

Old school sales battle Management has changed and the process I went through was not worth the hassle. The manager did not want to honor the advertised price but instead ad Management has changed and the process I went through was not worth the hassle. The manager did not want to honor the advertised price but instead added a bunch of fees to certify a vehicle they listed as certified in the ad. In the end they wanted $4000 more than the advertised price when they tried to get me to sign. There are lots better dealers that will treat you with respect instead of the old bait and switch. Go elsewhere or beware. More

Made Up Problem I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone c I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone call that my car needed a new rack and pinion. A $1,400 repair. I have no leaks on my garage floor and have not had to put any power steering fluid in the car ever. Oh, also it has only 62,000 miles. All driven on city of Phoenix roads with no winter created pot holes. I have heard of having some power steering fluid seepage over 150k miles. I will be taking the car elsewhere from now on. More

Extended Warranties end up with no customer service My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my vehicle; once it was 4 years old the salesmen try to sell you a new car when you bring it in for service, and at 5 years customer service no longer exists even though I paid $3,000 for an extended 7-year warranty. They no longer give me the time of day. My 7-year warranty is good for another year, but now I'm too afraid to return. It is wasted money to buy a warranty past 5 years when a car gets too old for the service department to respect the owner, honor the warranty or even try to be helpful. Their salesmen should not be selling it! I brought my car for service due to rear struts/shocks - the exact same thing I had done in front 6 months ago that was fully covered under warranty. I've driven solely Hondas 20+ years; never had shocks/struts go out, but I understand it's very common now after 4+ years. The Service Advisor reviewed my warranty, handed me a repair bill indicating $0.00 due for rear shocks/struts because they were covered under warranty; he said he'd verify this with he warranty company and let me know if there were any problems. I called back the following Tuesday to give plenty of time for approval verification; they scheduled my warranty work to be done on Thursday, 5 days later. My car was in service at 9:20 a.m., after 7 hours of waiting and no contact from Service Advisor, they wrapped it up at 3:30 p.m. After reading the invoice I realized no strut/shock work had been done, nothing had been approved under warranty, and the entire day was wasted. Nobody ever contacted me to tell me there was no coverage or explain why it isn't covered since the same thing was covered in the front; nobody gave me any options to fix it anyways, which I would have paid to have it done since it's the only reason I brought it in! I've complained to a few people but nobody seems to care; nobody acknowledged the fact that they left a customer waiting an entire day for nothing; nobody seemed concerned that they misled a customer to believe something was covered when it wasn't. The lack of information from the service advisors wasn't even addressed; I would think that If a warranty takes longer than 5 days to approve they'd simply tell the customer... I never rushed anyone; why didn't they simply inform me the warranty wasn't approved? They care less that a customer just wasted a full day waiting, thinking it was covered (because of what they gave me in writing showing $0.00 cost for strut/shock repairs.) The only responses I received was "YOU can call the warranty company yourself" and "We can't give you anything for free," other than that I was offered a small discount, but since these other issues were ever addressed I was afraid of an even worse experience that would now be even more costly than the wasted warranty purchase. Now that my car is 5 years old, they clearly do not want anything to do with me. I am so very disappointed in this service department that I used to think was the best. It's sad; I used to tell people I'd always drive a Honda, always use this service department on Camelback. I really am surprised they don’t seem to care about losing a customer. More

oh well Spent three solid hours -- while staff went above and beyond in terms of creativity, some seemed a bit inexperienced and given it was month-end, I did Spent three solid hours -- while staff went above and beyond in terms of creativity, some seemed a bit inexperienced and given it was month-end, I did get the let's close today pressure a few times. The prices were ridiculous and they were not willing to come to a reasonable figure so I left. More

I drive Phoenix because there is always we find a great deal and we always have a best choice of vehicles This is our fourth vehicle that we bought from Showcase Honda, Phoenix and we will choose this dea deal and we always have a best choice of vehicles This is our fourth vehicle that we bought from Showcase Honda, Phoenix and we will choose this dealership again in the future buy too. They makes us satisfied every time we bought vehicle form them and most important things to us is, they respect our views and opinions and make deal happen without hassles. More

Partner and I were looking for a small SUV. Hadn't really thought too much about the Honda CR-V, was primarily looking for a Ford or GM product. However, this is a case where the dealership made the really thought too much about the Honda CR-V, was primarily looking for a Ford or GM product. However, this is a case where the dealership made the sale. The Ford and Chevy Camelback dealerships couldn't answer simple questions, i.e. what are your marketing programs and what is your cost for financing per $1,000 financed. Went to the Subaru dealer, walked the lot for 15 minutes and no one even noticed we were there. Showed up at Showcase, and IMMEDIATELY met by sales consultant Mike Roush. He answered every question and really listened and sold us on Honda. Sale was smooth, finance manager Johnny Rodriguez made the financing smooth even though we were doing all the paperwork to a trust. I dread buying a car, but I would work with Mike and Johnny any day. If you need a good car buying experience, use Showcase. More

If you want someone to care about your car as if it was their own ---See Dan Organ. He has the knowledge, the people skills, and the patience to explain exactly what your car may need and why. Dan goes their own ---See Dan Organ. He has the knowledge, the people skills, and the patience to explain exactly what your car may need and why. Dan goes out of his way to be respectful and to accommodate YOU the customer. Honda is very lucky to have someone of that caliber working for them. (Some of your younger people could take a few lessons from Dan.) Irene More