Showcase Honda

bait and switch Went to dealership on 8/2/2015 after I got email confirmation on price and sales person saying they have Showcase Honda GM onsite to approve any deal. Went to dealership on 8/2/2015 after I got email confirmation on price and sales person saying they have Showcase Honda GM onsite to approve any deal. Upon Reaching to dealership First they can't find the car in Inventory. They asked me to pick another color - I picked to avoid another trip. They agreed on price - 3 sales man including sales Manager. Started paper work and took my detail. Asked me to ring the bell and they all started clapping and congratulating me Spend 3-4 hours and finally I asked my ride to leave beveling these people. Now come the Surprise person - some Finance guy come and says he can't sell the car Reason for not selling - calculation error My questions to them - 1- I had been exchanging email since last 1 weeks and they confirmed price in email - why didn't they calculate then 2- In dealership Sales person, general manager and internet director agreed on price after 2 hours of showing them proof of email and discussions. - why didn't they check before agreeing There Answer - 1. Sorry Sorry 2. I feel like bad stomach and throwing up One more surprise I got after that is they pulled my credit with out approvals. Scams to Avoid 1. Don't trust Internet sales as once you visit dealership they act as you are new and start over again -- There way of bringing people to dealership. 2. Don't fall on Credit score scam as they will tell you I need to pull your credit - this is there way of tricking you. 3. Never fall for bell or Dong thing as they make you ring before selling the car to show other - selling tricks. Aron -- Sales Jonathan -- Internet sales Bailey -- Manager Arnold -- GM Finance Tim Brathwell -- GM Ray -- New Cars sales manager Regards, Naveen naveen.mail000@gmail.com More

Wow what a nice guy..... Can't wait to buy my new car I was talking to him and he was so professional about my next move. I currently am i an accord lease on the east coast, expecting to move to the area I was talking to him and he was so professional about my next move. I currently am i an accord lease on the east coast, expecting to move to the area, and we discussed my current options, the bells and whistles on my current car i didn't know about which the dealer here didn't tell me about and Alan made my day. He was knowledgeable on how to get me from my lease to my own, and I"m so excited to go down and pick up my new car from him. Best in service, and best in price. More

Best car buying experience ever!!! I have bought, traded-in, and sold many cars in my 40 years. The experience I had with the personnel at Showcase Honda was the absolute very best I've I have bought, traded-in, and sold many cars in my 40 years. The experience I had with the personnel at Showcase Honda was the absolute very best I've ever experienced! I walked in not wanting to experience any high pressure sales, games, and wanting their best out the door price on a 2015 Honda Pilot with 4WD. My salesman, (Atul) Sharma, was to the point and extremely professional. As I was in the dealership, I was called by the General Salesman, Arnold (I previously inquired about a 4WD Pilot online). I told Arnold my situation and what I was willing to do. It took Arnold just a few minutes to look over the deal, and he gave me the absolute best out the door price he could give me (I'm very familiar with the car sales business, and I had already ran all the numbers myself. My father retired as a VP for a large dealer on the East Coast. Though, I had not shared this with any of the personnel at Showcase Honda.). Arnold's numbers were actually better than what I had expected and so I knew I could absolutely trust him and his personnel there. During my time there I was also helped by Willy and Juan. Juan had helped me occupy my 2 year old daughter (She was bored by the car buying experience 15 minutes in.). In finance I met with Joe who gave me the run down of my deal patiently, quickly, and in detail. I will absolutely buy from Showcase Honda again. I have a lot of family in AZ and I will absolutely recommend Showcase Honda. Their personnel are the very best in the business. More

Poor customer loyalty Bought 3 cars from this dealership. My daughter recently used there service department for what I thought would be a road hazard tire repair on her Ho Bought 3 cars from this dealership. My daughter recently used there service department for what I thought would be a road hazard tire repair on her Honda. No discount offered . She. Was sold a new tire at full retail and referred to discount tire as a better choice for tire repair support. Her car is a new Honda purchased 11 months ago from this dealership. Complained to manager only to be told nothing could be done. No customer loyalty or support shown for returning customer. More

strong arm sales...force to sign unwillingly 05/01/2015 I traded in my accord for a honda pilot at showcase honda. My sales person told me I couldn't remove the extras (window tint,alarm,zaktek,o 05/01/2015 I traded in my accord for a honda pilot at showcase honda. My sales person told me I couldn't remove the extras (window tint,alarm,zaktek,or nitrogen tires) from the car I was about to purchase.I sign the paperwork that same day which was friday and drove it off the lot...Monday they called me around five and told me I had to come in the next day because I would be saving me money...I thought I had signed a contract for 72 months but they said it was 75...they said the new contract was for 72 month's and I'd be saving around 1500$...I couldn't go in Tuesday but went in Wednesday.that day my salesman julio called me to tell me I needed to go asap to sign the paperwork because his boss was pressuring him or I'd wouldn't get the deal...he even wanted to meet wherever I was with all the paper work handy.I came in and asked for Richard Luna(finance dept) but wasn't there.another finance individual came out and I told him I wasn't signing new contract and he then called Roscoe which I assumed is his manager...I told him I wanted my car back but he insisted I sign the new contract because I was saving money.he told me that I couldn't get my car back because it was recertified that they had done all the tune ups put new tires and done the works.I think they were lying and asked to see my car but he said I couldn't go back there where my car was because the service dept was closed...I asked if he could have a lot attendant drive it to the front he said no..at this point he said I'd have to pay around 3000k to get my car back. After refusing to sign the new contract I left the dealership and left the pilot and keys with them...while I was walking home Someone called and told me I couldn't just leave the pilot on there lot and they would charge me to have the pilot towed to my house...then my salesman Julio called me and told to go back and pick up the pilot because if not I could go to collections for 2500$ for the re-certified of my car...the next day my wife called me and told me someone had parkedw the pilot in front of my driveway and left the keys by the front door..after getting of work I went to the dealership and now I was speaking to Arnold...This time I took my coworker with me..Arnold wanted me to sign a contract that would be cheaper in car payment and he gave me discounts on the add on. For instance..the car alarm was 850 but he would lower it 400... My payment came down from 634 a month to 574.I told him I just wanted my car back but he said I couldn't have back because I had already signed a contract that I thought was void...I asked which bank approved me and he said capital one. When I told him I wasn't signing and that was final he was furious. I could see it in his eyes. Once again I left the pilot and keys with the dealership and went home...next day I called capital one and they said I wasn't approved for loan.once against the pilot was dropped off in the driveway...Saturday(5/16) I went back again and asked for Arnold.I told him I wanted to know who my lender was since capital one denied my approval and he said like five banks...I told him it could only be one and he went to the back office to check who had approved me.he came back and said Wells Fargo had approved me..and went outside ten minutes and called wells fargo but they said they had nothing...I went back inside the showroom and Arnold was talking with the salesmen.I didnt want to go up to him and waited for him to approach me again but he disappeared..I asked where Arnold was to a salesperson and Roscoe came out saying he was gone for the day. I told him I'd just seen him talking to other salesman and he was talking to me about who financed me. Roscoe told me Arnold thought I'd gone home when clearly he knew I was just making a phone call.I talked with Roscoe and asked for my car back since I didn't have a loan for the vehicle because I had gotten six letters from different banks saying I was denied(up to date I have twelve disapproval letters) but he refused saying I had signed the first contract.I called the police bite the police didn't really help and went home...The accord I traded in hasn't been paid of and the bank has been calling me asking to make a payment or why hasn't showcase honda paid. I fear that if I drive the pilot the dealership will try to charge me for mileage or daily rental fee. They use strong arm sales tactics on me and wanted me signed the second contract unwillingly.... Have you complained to the firm/agency/business? Yes What was their response? They can't give my car back because I signed a binding contract and if I was to get my car back I'd have to make payment arrangements for the new tune ups and tires they put on my car Was an oral or written warranty given? Yes Did you sign any documents? Yes Date of Transaction: 05/01/2015 Place of Transaction: showcase honda dealership Total Amount of Damages: Salesperson's Name: Witness to Transaction: Was the product or service advertised? : No If yes, indicate the date and how it was advertised: Do you have an attorney? No If yes, please provide the attorney's name and address: Is any legal action pending? : No List any other consumer agencies contacted: May we provide your name and telephone number to the media in the event of an inquiry about this matter? : Yes May we send a copy of your complaint to another government agency for their review or investigation? : Yes Additional Comments: Your Age: Under the age of 60 Military/Veteran Status: How did you hear about our complaint form (please choose only one): Called Phoenix AG Office Declaration 2: magdaleno quinones Date: 05/27/15 More

Jonathan C. is a great sales representative. He was very patient, he found the 2015 Honda Pilot that I was looking for and got it to the dealership when he said is a great sales representative. He was very patient, he found the 2015 Honda Pilot that I was looking for and got it to the dealership when he said he was. He is someone that I would definitely recommend and revisit in the near future. Thanks again Jonathan. Pedro G. More

Thank you! Efficient as always, thank you for your help and for working with me. I look forward to working with the new high-tech system. It was fun driving home Efficient as always, thank you for your help and for working with me. I look forward to working with the new high-tech system. It was fun driving home with a new car tonight. Always love a Honda! More

Amazing Car Buying Experience The whole team at Showcase Honda was amazing from start to finish(Allen, Joe, David and Branden). They have the best customer service we have ever exp The whole team at Showcase Honda was amazing from start to finish(Allen, Joe, David and Branden). They have the best customer service we have ever experienced at a dealership. We were greeted by Allen first with a smile, great enthusiasm and lots of good popcorn. Our sales rep Joe was very paitent, knowledgeable and went the extra mile which is something you never see. Joe kept us in the loop throughout the whole process. We never once felt rushed or felt like we were getting into anything we did not want to. I would highly recommend Showcase Honda to all my family and friends. Ask for Joe when buying a vehicle. More

Worst dealership in town! I went to Showcase Honda to trade in my 2011 Honda Civic. I was told that "this is the perfect time to trade my car in cause we have a buyer from Tex I went to Showcase Honda to trade in my 2011 Honda Civic. I was told that "this is the perfect time to trade my car in cause we have a buyer from Texas that is paying top dollar." Ya, right! It was a joke and the salesman didn't even know what he was doing. Then, like an idiot I went back a week later after inquiring about a vehicle on-line. ( I really liked this vehicle.) I got there and the salesman Willian Ramirez acted like I was wasting his time. He told me that he didn't think I would be approved for the loan, but he could run the application anyways, but it would take like 3 hours. I told him not to even worry about cause he obviously has more important things to do and left. Little did he know, I was already approved the week before. They just tried ripping me off on my trade in so I walked away then. I would not even recommend this dealership to my ex-wife!!!!! More