Showcase Honda

Poor customer loyalty Bought 3 cars from this dealership. My daughter recently used there service department for what I thought would be a road hazard tire repair on her Ho Bought 3 cars from this dealership. My daughter recently used there service department for what I thought would be a road hazard tire repair on her Honda. No discount offered . She. Was sold a new tire at full retail and referred to discount tire as a better choice for tire repair support. Her car is a new Honda purchased 11 months ago from this dealership. Complained to manager only to be told nothing could be done. No customer loyalty or support shown for returning customer. More

strong arm sales...force to sign unwillingly 05/01/2015 I traded in my accord for a honda pilot at showcase honda. My sales person told me I couldn't remove the extras (window tint,alarm,zaktek,o 05/01/2015 I traded in my accord for a honda pilot at showcase honda. My sales person told me I couldn't remove the extras (window tint,alarm,zaktek,or nitrogen tires) from the car I was about to purchase.I sign the paperwork that same day which was friday and drove it off the lot...Monday they called me around five and told me I had to come in the next day because I would be saving me money...I thought I had signed a contract for 72 months but they said it was 75...they said the new contract was for 72 month's and I'd be saving around 1500$...I couldn't go in Tuesday but went in Wednesday.that day my salesman julio called me to tell me I needed to go asap to sign the paperwork because his boss was pressuring him or I'd wouldn't get the deal...he even wanted to meet wherever I was with all the paper work handy.I came in and asked for Richard Luna(finance dept) but wasn't there.another finance individual came out and I told him I wasn't signing new contract and he then called Roscoe which I assumed is his manager...I told him I wanted my car back but he insisted I sign the new contract because I was saving money.he told me that I couldn't get my car back because it was recertified that they had done all the tune ups put new tires and done the works.I think they were lying and asked to see my car but he said I couldn't go back there where my car was because the service dept was closed...I asked if he could have a lot attendant drive it to the front he said no..at this point he said I'd have to pay around 3000k to get my car back. After refusing to sign the new contract I left the dealership and left the pilot and keys with them...while I was walking home Someone called and told me I couldn't just leave the pilot on there lot and they would charge me to have the pilot towed to my house...then my salesman Julio called me and told to go back and pick up the pilot because if not I could go to collections for 2500$ for the re-certified of my car...the next day my wife called me and told me someone had parkedw the pilot in front of my driveway and left the keys by the front door..after getting of work I went to the dealership and now I was speaking to Arnold...This time I took my coworker with me..Arnold wanted me to sign a contract that would be cheaper in car payment and he gave me discounts on the add on. For instance..the car alarm was 850 but he would lower it 400... My payment came down from 634 a month to 574.I told him I just wanted my car back but he said I couldn't have back because I had already signed a contract that I thought was void...I asked which bank approved me and he said capital one. When I told him I wasn't signing and that was final he was furious. I could see it in his eyes. Once again I left the pilot and keys with the dealership and went home...next day I called capital one and they said I wasn't approved for loan.once against the pilot was dropped off in the driveway...Saturday(5/16) I went back again and asked for Arnold.I told him I wanted to know who my lender was since capital one denied my approval and he said like five banks...I told him it could only be one and he went to the back office to check who had approved me.he came back and said Wells Fargo had approved me..and went outside ten minutes and called wells fargo but they said they had nothing...I went back inside the showroom and Arnold was talking with the salesmen.I didnt want to go up to him and waited for him to approach me again but he disappeared..I asked where Arnold was to a salesperson and Roscoe came out saying he was gone for the day. I told him I'd just seen him talking to other salesman and he was talking to me about who financed me. Roscoe told me Arnold thought I'd gone home when clearly he knew I was just making a phone call.I talked with Roscoe and asked for my car back since I didn't have a loan for the vehicle because I had gotten six letters from different banks saying I was denied(up to date I have twelve disapproval letters) but he refused saying I had signed the first contract.I called the police bite the police didn't really help and went home...The accord I traded in hasn't been paid of and the bank has been calling me asking to make a payment or why hasn't showcase honda paid. I fear that if I drive the pilot the dealership will try to charge me for mileage or daily rental fee. They use strong arm sales tactics on me and wanted me signed the second contract unwillingly.... Have you complained to the firm/agency/business? Yes What was their response? They can't give my car back because I signed a binding contract and if I was to get my car back I'd have to make payment arrangements for the new tune ups and tires they put on my car Was an oral or written warranty given? Yes Did you sign any documents? Yes Date of Transaction: 05/01/2015 Place of Transaction: showcase honda dealership Total Amount of Damages: Salesperson's Name: Witness to Transaction: Was the product or service advertised? : No If yes, indicate the date and how it was advertised: Do you have an attorney? No If yes, please provide the attorney's name and address: Is any legal action pending? : No List any other consumer agencies contacted: May we provide your name and telephone number to the media in the event of an inquiry about this matter? : Yes May we send a copy of your complaint to another government agency for their review or investigation? : Yes Additional Comments: Your Age: Under the age of 60 Military/Veteran Status: How did you hear about our complaint form (please choose only one): Called Phoenix AG Office Declaration 2: magdaleno quinones Date: 05/27/15 More

Jonathan C. is a great sales representative. He was very patient, he found the 2015 Honda Pilot that I was looking for and got it to the dealership when he said is a great sales representative. He was very patient, he found the 2015 Honda Pilot that I was looking for and got it to the dealership when he said he was. He is someone that I would definitely recommend and revisit in the near future. Thanks again Jonathan. Pedro G. More

Thank you! Efficient as always, thank you for your help and for working with me. I look forward to working with the new high-tech system. It was fun driving home Efficient as always, thank you for your help and for working with me. I look forward to working with the new high-tech system. It was fun driving home with a new car tonight. Always love a Honda! More

Amazing Car Buying Experience The whole team at Showcase Honda was amazing from start to finish(Allen, Joe, David and Branden). They have the best customer service we have ever exp The whole team at Showcase Honda was amazing from start to finish(Allen, Joe, David and Branden). They have the best customer service we have ever experienced at a dealership. We were greeted by Allen first with a smile, great enthusiasm and lots of good popcorn. Our sales rep Joe was very paitent, knowledgeable and went the extra mile which is something you never see. Joe kept us in the loop throughout the whole process. We never once felt rushed or felt like we were getting into anything we did not want to. I would highly recommend Showcase Honda to all my family and friends. Ask for Joe when buying a vehicle. More

Worst dealership in town! I went to Showcase Honda to trade in my 2011 Honda Civic. I was told that "this is the perfect time to trade my car in cause we have a buyer from Tex I went to Showcase Honda to trade in my 2011 Honda Civic. I was told that "this is the perfect time to trade my car in cause we have a buyer from Texas that is paying top dollar." Ya, right! It was a joke and the salesman didn't even know what he was doing. Then, like an idiot I went back a week later after inquiring about a vehicle on-line. ( I really liked this vehicle.) I got there and the salesman Willian Ramirez acted like I was wasting his time. He told me that he didn't think I would be approved for the loan, but he could run the application anyways, but it would take like 3 hours. I told him not to even worry about cause he obviously has more important things to do and left. Little did he know, I was already approved the week before. They just tried ripping me off on my trade in so I walked away then. I would not even recommend this dealership to my ex-wife!!!!! More

Great service for out-of-towners We were visiting the Southwest this summer while on vacation from the east coast and the check engine light came on in our Odyssey van. We found Showc We were visiting the Southwest this summer while on vacation from the east coast and the check engine light came on in our Odyssey van. We found Showcase Honda by doing an internet search at 10:00 p.m. when we arrived in Phoenix and made an appointment online for 7:00 the following morning. The service department was able to diagnose the problems and obtain the parts quickly. As a courtesy, two mechanics worked on the van at one time to fix each of the problems in order to get us back on the road sooner to continue our vacation. We were charged what we feel was a comparable amount to what we would have paid in our hometown for the same repairs. Our fear was that we would pay a premium cost because we were 2000 miles from home and had no options, but Showcase Honda was very fair in their dealings with us. We feel that they went above and beyond in their courtesy and service. Thanks to all the team for helping us get back on the road for our coast-to-coast family vacation!! More

Service! Cameron Hollis is a very sharp young man. Always seems to tell me what I need to know and looks out for proactive maintenance on my vehicle. I would n Cameron Hollis is a very sharp young man. Always seems to tell me what I need to know and looks out for proactive maintenance on my vehicle. I would never take my Honda anywhere else other than to Cameron. He deserves recognition for the best customer service I have received at a dealership. A guy like Cameron is very promotable and loyal! More

Warranty Abuse? The sales experience was typical. Bruno was good, no-pressure style, but the financial negotiation involved pressure to buy a service plan. The after- The sales experience was typical. Bruno was good, no-pressure style, but the financial negotiation involved pressure to buy a service plan. The after-sales experience was UNACCEPTABLE. The wheels could not be balanced. But instead of replacing them right then, I had to come back and leave the car over the weekend so the wheels could be heat treated, after which the wheels still didn't balance and had to be replaced. So, this dealership got paid by Honda for all this warranty work + the car rental cost. It would have been cheaper to replace the tires, whether they could be fixed or not, but the other way earns more money for Showcase. However, this other way is at Honda's unnecessary expense and at the maximum inconvenience for me and waste of my time. So much for having a "Customer Loyalty" agent, who has no clue how to do her job. The whole experience reeks unethical. More

Great Service Experience Great experience in the service department. I usually take my Accord to the dealership closer to my house, but this one is close to my work. Richard p Great experience in the service department. I usually take my Accord to the dealership closer to my house, but this one is close to my work. Richard provided me with the diagnostics and available options. He also made sure my car was finished that same day. Best of all, he fixed the problem and the car is running great. More