Showcase Honda

I hate car shopping I want to start by saying I hate car shopping. So much so that when my car was totaled I had my father from GA fly out and help me. I had a budget in I want to start by saying I hate car shopping. So much so that when my car was totaled I had my father from GA fly out and help me. I had a budget in mind and did not want to exceed it. I had been to about two different dealerships all trying to exceed my budget and telling me " how easy it will be to pay it off" So when I walk in I am upset at this point and just ready to be done.I have an appointment with a salesman by the name of Kevin Good. He is honest with me and tells me what I am asking for is probably not doable but he will do his best... And he does! I am able to get a safe and sleek car within my budget! However the story does not stop there... I am about to sign papers saying I will purchase this vehicle and then a finance guy comes and long story short he tells me that that an extra $900 has been added. Well my father and I are upset and of course walk out. Just as we are getting to our car to leave the manager comes out and apologizes and then calls his boss! Fast forward and the $900 is waived and I now own a 2013 Honda Civic! But the Story continues... So the next day I am driving on the 17 and i hit something in the road just right that there is this loud noise and now my brakes are being weird ( I am not a car person) well it makes me nervous to drive it so I end up calling Kevin Good , who told me before I left to call him if I needed anything. Turns out it was sooner rather than later. He gets my car taken car of the next day. He is in contact with me the whole time. So to summarize: While I hope to never have to shop for a car for a long long time the first place I would go would be Showcase Honda. Everyone that I had any interaction, from the salesman to the mechanics with was respectful and helpful and I would recommend them to anyone! While I am sure all the salesmen are very good I highly recommend Kevin Good. He did everything he could to get me into my dream car, while at the same time being honest and respectful through this process. Needless to say I am very pleased :) More

very happy with work you do there shoecase honda I was very happy with work you did on a timely matter the service writer Travis was great. I alway go Showcase .I bought car there from you guy team. I was very happy with work you did on a timely matter the service writer Travis was great. I alway go Showcase .I bought car there from you guy team. More

Once you sign they forget you! We bought two cars and was told the cars would be detailed while we were with Finance. Hours later our two cars were NOT detailed but out of gas! I ac We bought two cars and was told the cars would be detailed while we were with Finance. Hours later our two cars were NOT detailed but out of gas! I actually found a diaper under the back seat and belongings of the previous owners. We asked for a second key but when I emailed the sales man, nothing in return! His email came back undeliverable on my second attempt to contact him. I was told by coworkers that the people here we're crooks and I'm starting to believe it. They want to get cars off the lot as quickly as they can and then your on your own. Save your insanity and go to a reputable dealership! More

More about profit than honoring word on full refund **Update 7/31/2016 So I came to Showcase as requested by Nique to redo the contract by end of month. It's Sunday and I told the receptionist that I **Update 7/31/2016 So I came to Showcase as requested by Nique to redo the contract by end of month. It's Sunday and I told the receptionist that I was told by Nique, that the general manager of Showcase Honda wants me to come in and redo the contract, and that everything on the contract will be the same, except for the 2 Mechanical Protection Plans (Platinum Plus/Club Plus and the Mechanical Service Agreement=$3,705.00). I calculated the readjusted total cost withOUT the 2 plans at 0.90% APR: $26,984.55 - $3,705.00 = $23,729.55. I met Brad, the Finance director instead. He said that he would need to contact American Honda Finance tomorrow, Monday, in order for a new contract to be created since my current old contract is locked in. He said that since I bought the car during July 4th sales week, the APR rates were based on June's APR. Monday will be August 1, 2016, so the new APR rates would change, depending on my credit score (which relates to how much I spend and pay back). He asked if my spending habits has changed and I replied no. He said that if my credit is 760 or higher, then I should still get the same APR. After leaving Brad, I called Nique, and she apologized to me, and then LIED saying that she could not contact me yesterday (Saturday July 30,2016) to notify of what Brad told me due to wrong number. Funny... on Friday, she and Brian were able to talk to me multiple times and she verified my email for Monica to contact me. So, I confirmed with Nique just to make sure that there's no discrepancies in different ways to solve my full refund problem. Anyway, Monica stated in the email in quotes, "Good evening, It was brought to my attention that he have some concerns about the cancellation time frame of the 2 warranties that were purchased. I asked Nique to follow up with you immediately as, when we spoke I was not aware that by calling you on Monday put it so close to the 30 day mark since we had not discuss that part. I wanted to send you an email so that you would have documentation of our conversation and and also know that if the agreement was to cancel those to contract for a full refund, that we would honor that. I will be be following up in the morning to discuss your concerns with my General Manager. Please be assured that we will address the issue at hand. If you have any additional questions please feel free to contact me on my cell Or by replying to my email. Thank you for your time, Monica" The current situation shows that Showcase Honda is more concerned about making profit out of me by an increase in APR with the contract redone, instead of honoring their word & giving me the full refund!! **Update 7/29/2016 Purchased a car from them the beginning of this month. Had to deal with coming back TWICE after the final sales to make sure the finance manager Tom to correct the information on my cancellation of 2 Mechanical Protection Plan Platinum Plus and Club Plus. He said that he would get it done, but I had found out that he had not. I found that out from speaking to Monica when Melissa was busy with another client. Monica gave me the info that Melissa wanted to tell me. This was when I had discovered that the 2 Mechanical Protection Plan (MPP) had not been cancelled by Tom. Monica stated monthly payment amounts that still included those 2 plans (worth $3,705. 00). Monica assured that she would figure out and let me know by Monday of next week... But guess what? Next Monday is just a day before the 30 days, which the MPP contract states that the 2 extended plans needs to be cancelled WITHIN 30 days in order for me to get a FULL refund. Knowing how Showcase Honda works.... I don't think this will be the last problem from Showcase. SIDE NOTE: The company MPP also have horrible customer service; I had a feeling Tom wouldn't do his job correctly, so I submitted a copy of the cancelled document of those two plans 4 weeks ago and still nothing has changed, no representative contacted me to confirm that the 2 plans are permanently cancelled. More