Showcase Honda

Terrible customer service Went looking for a new car and had Erika help me. Never have I had worse customer service when purchasing a new vehicle. She had no idea what she was Went looking for a new car and had Erika help me. Never have I had worse customer service when purchasing a new vehicle. She had no idea what she was talking about and was very condescending when I tried to ask questions. Never will I come here again, you need to train your employees better or fire some people. More

Excellent Customer Service No hard sales pitch. Worked with me to get me what I wanted in my Accord at a fair price. The experience was quick and painless. No hard sales pitch. Worked with me to get me what I wanted in my Accord at a fair price. The experience was quick and painless. More

Great First Car Leasing Experience! I’m not one to write reviews, but my experience today deserves it! We had a great car buying experience getting into our new Accord Sport. This deale I’m not one to write reviews, but my experience today deserves it! We had a great car buying experience getting into our new Accord Sport. This dealership seems to take the high pressure, gonna-get-you-somewhere approach off the table and replaces it with good old fashioned customer service. They seem to really care about getting you into the right car at a fair price! Mike Dawood was super attentive making sure we were comfortable and taken care of. Ali took the time to really walk through the car with us, and even went above and beyond to help detail the car when service was a bit backed up to ensure we got out in our new vehicle timely! Jason, our finance manager, walked us through the terms of our lease in detail and was through in explaining his answers to any questions we had. This was just an all around great staff. If you’re in the market for anything on their lot, it’d be foolish to shop elsewhere. I’ll be back for another Accord soon! More

Oil change Brought my car in to get an oil change it was quick, reasonable, and a friendly environment. I will definitely be coming back in the future. Brought my car in to get an oil change it was quick, reasonable, and a friendly environment. I will definitely be coming back in the future. More

Look for these people Easy to deal with doesn't waste time. Just look for them when you want to buy/lease or any service you need. Happy with them. Easy to deal with doesn't waste time. Just look for them when you want to buy/lease or any service you need. Happy with them. More

Toby is da man Toby is the best of the best! I hope you get Toby because there is no possible way anyone there can do a better job. Toby is the best of the best! I hope you get Toby because there is no possible way anyone there can do a better job. More

To be continued The over all dealership and staff were good, however the finance guy Ken was terrible he had an aggressive approach and was not willing to cover deta The over all dealership and staff were good, however the finance guy Ken was terrible he had an aggressive approach and was not willing to cover details nor negotiate a deal suitable for me. With the sales rep a budget was discussed and set. I expressed my concern that i did NOT want to finance through Honda but through my bank. Once transferred to Ken I reiterated my budget amount and what needed it to come with it. While discussing the warranties available he was condescending in the sense of bringing up his own vehicles and their warranties (neither of which are Honda’s) so I didn’t understand how that would help me at all. (He literally brought out his payments on his corvette) When speaking in regards to the different warranty packages my initial budget was dismissed entirely. I asked for a better understanding on warranties weighing out the pros and cons. This is when he showed his frustration and raised his tone and started mentioning “hey it’s Christmas Eve bro” (seeing as i don’t celebrate Christmas it was insulting to and lowered his professionalism in my opinion ) That’s when i asked to speak to somebody else and stated I would come back on Wednesday if he was unable to do it correctly. When i asked for some one else he expressed that it was not an option and wouldn’t give a name for someone else to speak with. He failed to give me a proper understanding on the warranty and started dismissing my concerns and avoided questions that would make him elaborate. It was presented by him that if i don’t get the platinum warranty then i couldn’t get the others ones “because i would be getting ripped off” in his words. At that point he was no longer willing to give me clarification about my questions , my budget or any other concerns that I had. His only focus was to complete the sale before leaving for the end of the night. (Literally left at 6:17 pm) The process was rushed and overwhelming. He started to just give paperwork with minimal details on the contract. With all of this happening I’m completely unsatisfied with his customer service . I no longer want the car and do NOT want to complete this sale. This isn’t at all the feeling I expected with buying a new car . It’s 5 am and I’m currently waiting for the dealership to open in NEED of solution. Overall I don’t want anyone else to feel like this and I don’t think the reflection of the company to be based on his interactions. More