Showcase Honda
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Salesman stood me up After research on this site, I fount Showcase and Steve Marion to be highly rated. Just what I was looking for...I thought. I called Steve on Wednesda After research on this site, I fount Showcase and Steve Marion to be highly rated. Just what I was looking for...I thought. I called Steve on Wednesday afternoon, told him that it was important that I build trust and a relationship with the salesman I dealt with, and set an appointment for 9:30 the next morning (Thursday). This was a time that HE said was convenient for him. The dealership is a 50 mile round-trip and farther than three other Honda dealerships. After getting off the phone, I got a call from a client asking me to do a job for him the next morning (Thursday). Since I will move mountains (or in this case, lose money) to keep my word, I turned it down. I arrived at Showcase for our 9:30 appt, and was greeted by a very nice young lady who showed me to an office. Immediately, a very young man came in and said that Steve had just left the lot to go show a car to someone else, and that he, the young guy, was going to take over. During our phone conversation, Steve told me he'd been there 19 years. I guess in all that time he failed to learn two things 1) to keep his word, and 2) to listen! Especially when I told him that the most important thing to me was to build a trusting relationship. I'm not sure if dealers or salesman can respond here, but just keep something in mind. Explaining poor treatment doesn't excuse it. Whatever excuse he has, there were many options, other than to stand me up, that he could have taken. I really don't know if this is a good dealership, but I do know that I wasn't treated well. I really don't know what it would take for me to go back there, considering their (supposed) best salesman acted like...well...the stereotypical car salesman from years ago. Maybe I need to work with a salesman who's new to the industry. They might not have developed disrespectful bad habits. More
Perfect buying experience The Honda Odyssey was the perfect vehicle for us. The rear sliding door made it unbelievably easy for a passenger to get in and out of the van. The Honda Odyssey was the perfect vehicle for us. The rear sliding door made it unbelievably easy for a passenger to get in and out of the van. More
Jose Elias was great to deal with My CR-V had an a/c issue right as the heat was starting to get up there. Jose took care of everything and got my car back to me with a/c working perf My CR-V had an a/c issue right as the heat was starting to get up there. Jose took care of everything and got my car back to me with a/c working perfectly. More
Great service thank you so much for your help. Jose Elias Thanks for your help Jose Elias professional help. He was easy to explain everything to me. I will come back for service . convenience. Close to my jo Thanks for your help Jose Elias professional help. He was easy to explain everything to me. I will come back for service . convenience. Close to my job More
great experience with Oscar Oscar was very professional and easy to talk too. Would be happy to deal with him again in the future. Thanks Oscar for you help in our service today! Oscar was very professional and easy to talk too. Would be happy to deal with him again in the future. Thanks Oscar for you help in our service today!! Other employees were also very friendly and professional, thanks guys. More
Amazing Erika and Luis were helpful in getting me into a car. Both of them are really awesome. They were able to get me into the car that I wanted. Would reco Erika and Luis were helpful in getting me into a car. Both of them are really awesome. They were able to get me into the car that I wanted. Would recommend it. More
Purchase new Honda civic Friendly sales person, really care about the satisfaction of customers, treated us with respect and were polite when coming up with an agreement on a Friendly sales person, really care about the satisfaction of customers, treated us with respect and were polite when coming up with an agreement on a car More
First time everything went as expected the service was very good. . The service waiting area could be nicer but the coffee was ok and not sure what other drinks everything went as expected the service was very good. . The service waiting area could be nicer but the coffee was ok and not sure what other drinks were available More
Honda Pilot We worked with William on the lease of our Honda Pilot. He was great to work with and made the process go smooth and quick. Highly recommend. We worked with William on the lease of our Honda Pilot. He was great to work with and made the process go smooth and quick. Highly recommend. More
Helped me in a pinch I was visiting in Phoenix (from Los Angeles) and my battery started malfunctioning. I remembered Showcase Honda because that's where we bought my dau I was visiting in Phoenix (from Los Angeles) and my battery started malfunctioning. I remembered Showcase Honda because that's where we bought my daughter her first new Honda about 12 years ago. Victor (in Service) understood my predicament. I got an appointment within 2 hours of my calling. I had misunderstood the Honda battery warranty and he was very patient and professional in explaining it to me. Even called my Honda dealer in LA to get the particulars on my car. The service was performed within one hour and I even got a car wash. The price for the battery and service was fair. I really appreciate Victor accommodating me at short notice and working with me to keep my a happy Honda customer. More