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Shottenkirk Toyota - Service Center

Quincy, IL

4.3
205 Reviews

205 Reviews of Shottenkirk Toyota - Service Center

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December 11, 2023

They had marked off that they checked and filled my tires, but they had not. The warning light was on because they needed air. I had to return to have it done. Staff didn't seem to care that work was n More

by WINGFIELD1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealt with Service Dept
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Helpful
December 08, 2023

The staff is very friendly and courteous. They explain the service that was performed that day and answer any questions. More

by LEMONMARTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Steward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Ames
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Dec 10, 2023 -

Shottenkirk Toyota responded

LEMONMARTHA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

Helpful
December 08, 2023

I was owed a full detail, when I finally got it in there they didn’t touch the inside, the outside looked liked Stevie wonder did the outside! Horrible who ever did that should be terminated! More

by HICKSE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anette Bruns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 08, 2023

Was very pleased with staff they took very good care of me and my vehicle More

by TFJR1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Shottenkirk Toyota responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
December 08, 2023

We have dealt with Shottenkirk since 2007 and they are the best. Bought two new Avalons and always had the maintenance done by the Shottenkirk service department. They always have been very accommodatin More

by WSFUQUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Shottenkirk Toyota responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
December 06, 2023

Employees were very professional, well educated about their job, always friendly, helpful and well dressed More

by hthcoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stef
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Dec 06, 2023 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

Helpful
December 01, 2023

I can’t say enough about this team. Everyone went out of their way to make this the most pleasant experience. This was the best car experience ever. Everyone at Shottenkirk was very fr More

by volt7631
Recommend Dealer
Yes
Employees Worked With
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Shottenkirk Toyota responded

olt, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

Helpful
November 29, 2023

Very good what they do and nice and friendly and professional and I recommend people to go there More

by COOLWESWINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike blankenship
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Nov 29, 2023 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

Helpful
November 26, 2023

Good service. Quick in and out. Not pushy on uneeded extras. Improved since last visit. More

by JMCCLELLAND06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
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Nov 27, 2023 -

Shottenkirk Toyota responded

JMCCLELLAND, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
November 24, 2023

Got me right in as scheduled and the length of time to rotate tires and do multipoint inspection was about 30 minutes. Thanks More

by GJNABER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Newell
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Helpful
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