Shottenkirk Toyota - Service Center

Staff very friendly and helpful. They handled everything for us. Like the communication as they began working on the car. Would gladly use them again. They handled everything for us. Like the communication as they began working on the car. Would gladly use them again. More

They got me right in. I trust they did everything they were supposed to do. I trust they did everything they were supposed to do. More

I got a flat tire while traveling in CA. I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to bring the damaged tire all the way across country to have it verified as unfixable. I did that. I received a call from Shottenkirk several months later asking about the tire. I had to inform the person who called that I did not have the serial number of the tire because Shottenkirk had the tire. She then hung up and began tracking down information from a coworker. I called back and did not receive a call back stating the information had been found. I still don't have reimbursement for the ruined tire. Most staff were polite but staff's miscommunication in house was the cause for my lower rating. More

Friendly costumer service. Timely service. Great explanation of work performed and cost of the service. Timely service. Great explanation of work performed and cost of the service. More

My service advisor Mike was great! ! He had the work done within the time frame that he promised and additionally went over my future service needs. ! He had the work done within the time frame that he promised and additionally went over my future service needs. More

Shottenkirk Toy always ensures your vehicle is properly maintained. They are easy to work with and will contact you if they find something wrong that they can fix while you are having other work done. maintained. They are easy to work with and will contact you if they find something wrong that they can fix while you are having other work done. More

Very good experience. Great people to work with. Car works fine. See you again. Thank you. Great people to work with. Car works fine. See you again. Thank you. More

Always reliable and dependable services. Always go the extra mile to stay on top of taking care of all your needs. Always go the extra mile to stay on top of taking care of all your needs. More

I left my vehicle for an oil change and tire rotation, leaving my phone number of course, and stating I would pick it up in about 2 hours. I received a call saying it was finished and ready, with no ment leaving my phone number of course, and stating I would pick it up in about 2 hours. I received a call saying it was finished and ready, with no mention of recommended additional service. When I picked up the car, there was still no mention of additional service. I paid the amount I was told, then looked over the paperwork when I got home. There was a miscellaneous charge with no explanation, which should not happen. Then there was a page saying my battery was corroded and needed immediate replacement! This was never mentioned to me over the phone or while I was there. Then I checked the battery myself and it showed full charge and no sign of corrosion. Not sure I will continue to bring my vehicle there for service. More

Shottenkirk - Toyota service is great. People are friendly and always get me a prompt appointment. I usually do not have to wait very long for the service to be completed. People are friendly and always get me a prompt appointment. I usually do not have to wait very long for the service to be completed. More