Shottenkirk Toyota - Service Center

They get the work done, but cannot always answer all of my questions. They need to stop sending me emails that do not pertain to me. my questions. They need to stop sending me emails that do not pertain to me. More

Richard Santiago is the best guy to talk to get a car from. He is awesome. I got 2 cars from him so far and didn't have no problems yet. I give him a 5 star for sure. from. He is awesome. I got 2 cars from him so far and didn't have no problems yet. I give him a 5 star for sure. More

The staff was very courteous and the waiting area was neat and clean. Service was very good. neat and clean. Service was very good. More

Friendly staff and helpful. Unfortunately, I was told my job was going to take 2 hours to complete when in fact, it took 8 hours and 15 minutes. This is the second time in a r Unfortunately, I was told my job was going to take 2 hours to complete when in fact, it took 8 hours and 15 minutes. This is the second time in a row I was given totally inaccurate information regarding the work time on my vehicle. The first time, which was a few months ago, they ended up keeping my vehicle for almost two days when all they had to do was an oil change, put new tires on and change my spark plugs. More

Everyone is extremely nice and service is done in a timely manner. It has been this way since we bought the car late 2022. timely manner. It has been this way since we bought the car late 2022. More

Staff very friendly and helpful. They handled everything for us. Like the communication as they began working on the car. Would gladly use them again. They handled everything for us. Like the communication as they began working on the car. Would gladly use them again. More

They got me right in. I trust they did everything they were supposed to do. I trust they did everything they were supposed to do. More

I got a flat tire while traveling in CA. I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to I called the dealership to determine what to do to honor my tire purchase warranty from Shottenkirk. Communication was fairly good and I was told to bring the damaged tire all the way across country to have it verified as unfixable. I did that. I received a call from Shottenkirk several months later asking about the tire. I had to inform the person who called that I did not have the serial number of the tire because Shottenkirk had the tire. She then hung up and began tracking down information from a coworker. I called back and did not receive a call back stating the information had been found. I still don't have reimbursement for the ruined tire. Most staff were polite but staff's miscommunication in house was the cause for my lower rating. More

Friendly costumer service. Timely service. Great explanation of work performed and cost of the service. Timely service. Great explanation of work performed and cost of the service. More

My service advisor Mike was great! ! He had the work done within the time frame that he promised and additionally went over my future service needs. ! He had the work done within the time frame that he promised and additionally went over my future service needs. More