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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.7
2,150 Reviews

2,150 Reviews of Shottenkirk Toyota Weatherford - Service Center

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February 01, 2020

Great Service Price and service was great. I would recommend Shottenkirk to my friends. Salesman, Financial, Manager and Service Department were excellent. Love my More

by DONNAMESSIMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cooper, Steve Webb
Feb 03, 2020 -

Shottenkirk Toyota Weatherford responded

DONNAMESSIMER, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

January 31, 2020

Great service and great people! I wanted to say a big thank you to Matthew in service. My Ford truck had an issue on a Saturday, in December 2019, and I sent it to Shottenkirk becau More

by txdandee58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew is service dept
Feb 03, 2020 -

Shottenkirk Toyota Weatherford responded

txdandee58, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 31, 2020

Too many things have changed Was really sad to go to a call center to set my appt, they told me 1.5 hours! It was not! It was a half day min and the call center did not know this. More

by STEVENCBRADBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Patterson and Sandy
Feb 04, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you so much for your comments. It is true, we have moved to a new system for our appointment setting process just this month. Unfortunately, it does seem that that there are a couple of bugs that will need to be addressed and corrected in order to get the new system working flawlessly. I can assure you that we will and have been constantly making adjustments to make the transition work as smoothly as possible. It was sad to Sandy leave for us as well, she was most definitely a great member of our team. We will absolutely miss her.

January 31, 2020

Quick and Exellent service Excellent service, comfortable waiting area makes time fly-by. Staff fully explain what services were performed on the vehicle and update me with any More

by GONZALEZ2106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cooper
Feb 03, 2020 -

Shottenkirk Toyota Weatherford responded

GONZALEZ2106, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 30, 2020

Outstanding! I came in for the 10,000 mile service on my Tacoma. It was done quickly and w/no problems. I bought some leather cleaner to try and remove white sta More

by Possum Kingdom rancher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Cranford, Gerardo Olivares Jr.
Jan 30, 2020 -

Shottenkirk Toyota Weatherford responded

Possum Kingdom Rancher, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 30, 2020

My service advisor was great but all 4 tires were deflated to 27 so I had to come back to get more air. The low tire warning was on. More

by NISEEJONES
Recommend Dealer
Yes
Employees Worked With
Rachael
Jan 30, 2020 -

Shottenkirk Toyota Weatherford responded

NiseeJones, We apologize you had to return so soon after your visit. Often as the temperature drops the pressure in tires lowers. It can lower as much as 1 PSI per every 10 degrees the temperature falls! Similar to how a cake flattens as it cools down from the oven! That being said you were a little low and glad we could get it taken care of so you can be safe in your travels. We look forward to seeing you for your next service visit!

January 28, 2020

warranty work This was our 25,000 mile check-up. They told me it would be approximately 45 minutes but only took less than 30 minutes. Very pleased with their ser More

by RANCHPATTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember
Jan 29, 2020 -

Shottenkirk Toyota Weatherford responded

Ranchpatty, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 27, 2020

lack of pride showed up at 8:45 for my appointment to fix a flat tire. asked about an oil change also, and Rachel explained that the maintenance light was on but d More

by JOHNFAMMONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel
January 22, 2020

They got me in without an appointment. It didn’t take two hours like it usually does. The light on the roof in the backseat didn’t fall this time while they worked on it either so I believe they actually too More

by CHANCYANDPAIGE
Recommend Dealer
Yes
Employees Worked With
Primo Sanchez
Jan 22, 2020 -

Shottenkirk Toyota Weatherford responded

ChancyandPaige, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 20, 2020

Above and Beyond! In addition to my oil change, I had a coupon for a car wash. Despite the fact that the mechanical carwash was out of order, I returned to find my car More

by TCAMPAIGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Jan 21, 2020 -

Shottenkirk Toyota Weatherford responded

Tcampaign, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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