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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.7
2,152 Reviews

2,152 Reviews of Shottenkirk Toyota Weatherford - Service Center

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February 13, 2020

The service department is always knowledgeable and efficient. Comfortable waiting area. I am always able to get in when I need service, and everything is explained to me up front More

by GFARRIS88
Recommend Dealer
Yes
Employees Worked With
Kurt Kjornes
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February 12, 2020

Great servcie, quickly done I like that service care, they do good work quickly, the waiting room is great, easy to access the service center, very professional workers. thanks More

by CATFISH391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Buttenhoff
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February 12, 2020

Needed new Battery They checked for the problem that I had and it needed a new battery at 6,000 miles. I am not sure why and I hope that is not an omen of things to come More

by pmorrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know a name, I was told but can't remember it. He was a service advisor.
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Feb 14, 2020 -

Shottenkirk Toyota Weatherford responded

Hello, My name is Kurt Kjornes and I'm the Service Manager here at Shottenkirk Toyota of Weatherford. I read your review that you provided for us and wanted to respond back personally. I can understand that needing a battery at 6,000 miles is hard to believe. What I can tell you is that unfortunately with the weather and temperature changes that we have experienced lately, it has affected more batteries than normal, regardless of age or mileage. We have seen more dead battery cases this month than in the last 2 months combined. I am very glad to hear that the Service Advisor Matthew was helpful and very nice to you, he is a phenomenal advisor and we are lucky to have him. As far as the Toyota roadside assistance program, it is true that Toyota roadside assistance will provide a tow to the nearest Toyota dealership (or the Toyota dealership of your choice within 25 miles of the nearest dealer). This is the program that they have put in place and we as a Toyota dealership follow. I understand the frustration with that. That is something that is in place per the Manufacturer and unfortunately I have no ability to fix. If you would like and haven't already of course, I would be more than happy to perform a battery test and replace the battery. If your vehicle is still under factory 3 year/ 36,000 mile warranty, we would be able to replace it under Toyota Warranty. Please feel free to contact me with any questions and thank you so much for your time. Kurt Kjornes Service Manager Shottenkirk Toyota of Weatherford 817.597.5032

February 12, 2020

We are very happy with the service we received. We are very pleased with our service rep, Racheal she is great thank y’all very much. More

by RANCHOBRIS
Recommend Dealer
Yes
Employees Worked With
Eric Smalley
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February 11, 2020

new tires, rad flush, trans flush Rachel was a great adviser. She helped insure my car got what it needed and ready when I needed it completed. Thanks again Rachel, I'm sure we will be More

by BOBBYHOUSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
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February 11, 2020

Service Dept was very helpful and efficient and easy to work with. They provided a loaner vehicle when our vehicle needed to be left overnight. More

by ALEDO-AGS
Recommend Dealer
Yes
Employees Worked With
Madison
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February 06, 2020

Great service I came in with my low tire light on. Service tech found a nail in it. I was able to get a new tire right there on the spot. Such peace of mind. Th More

by SCARDWELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake ....
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Feb 06, 2020 -

Shottenkirk Toyota Weatherford responded

thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 05, 2020

Great service Your service department always does a great job. From the moment you arrive you are always treated very well. Always prompt and courteous. That is why More

by LETODD65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Moreno
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Feb 05, 2020 -

Shottenkirk Toyota Weatherford responded

LETODD65, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 05, 2020

Great and efficient in every way. Everything was clean and fresh with friendly helpful people. I have bought 3 new cars from this dealership and Steve Webb. I will buy my next new ca More

by gab-vb-cog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Webb
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Feb 05, 2020 -

Shottenkirk Toyota Weatherford responded

gab-vb-cog@att.net, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

February 04, 2020

Excellent service and personnel! I always enjoy my experience at Shottenkirk Toyota. Service is fast, and more importantly, the work is done correctly. I look forward to my next vis More

by LWTONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember his name (my bad), but I only dealt with one man in the service area.
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Feb 04, 2020 -

Shottenkirk Toyota Weatherford responded

Lwtong, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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