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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.7
2,153 Reviews

2,153 Reviews of Shottenkirk Toyota Weatherford - Service Center

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March 07, 2020

20,000 mile Service, Oil change and tire rotation Our experience with Shottenkirk of Weatherford was very good. We had made an appointment for 9:30 and they promptly waited on us when we arrived and More

by FDRORK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Mar 09, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing your experience with us. We always appreciate feedback from our customers. We always strive for quality customer service and we are glad that your experience reflected that. We hope to see you again soon!

March 06, 2020

Very polite and professional service advisor. Appreciate the clean and comfortable waiting area. Service appointment easy to make and the work was done quickly. Thank you. More

by ABBYNORMAL2
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Mar 09, 2020 -

Shottenkirk Toyota Weatherford responded

Abby, Our Service department works hard to provide excellent customer service and we are glad to hear that you received great customer service. Thank you for your feedback!

March 04, 2020

I was charged $20 more for my oil change than I was the last time I was there. I drive past a Toyota dealership to come there I won’t be going back. I should have known when there was no one in the waiting More

by BARRETTRDBB
Recommend Dealer
No
Employees Worked With
Madison Moreno
Mar 09, 2020 -

Shottenkirk Toyota Weatherford responded

Barrett, We apologize that your visit with our dealership was not completely up to your satisfaction. We do believe there was a mix up with the prices for the oil change with your specific vehicle from the last time you visited our dealership. If you have anymore questions, please reach out to the dealership and ask for Kurt Kjornes, the service manager.

March 03, 2020

The service provider was the most welcoming friendliness I’ve experienced at this location. All work was completed in a timely manor and all questions were answered completely. More

by SETH.N.MELISSA
Recommend Dealer
Yes
Employees Worked With
Madison Moreno
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

Seth, Our Service department prides itself on providing the best customer service possible. Receiving feedback like this shows us that we are continuing to provide that for our customers. We look forward to seeing you at your next service appointment.

March 02, 2020

Always a great experience. I came in for the 15,000 mile service. I bought a set of Tundra letters for the tailgate and they installed them for me at no cost. More

by LTURNER69
Recommend Dealer
Yes
Employees Worked With
Madison Moreno, Rachel Sims
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 02, 2020

Friendly, fast.. great customer service. Took care of my car when service was needed in a efficient manner.. staff was super friendly as always. I would always recommend. More

by SNOTCICLE
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort, Rachel Sims
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 02, 2020

I love brining my car to Shottinkirk Toyota for service and maintenance. The service reps are always professional and someone always greets me quickly when I pull in. Rachel has even been available when I More

by Sparrow_75
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 02, 2020

All staff professional and waiting area comfortable. Work was completed quickly. Matthew was new to us and treated us with respect and was very courteous. More

by RKHICK
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 02, 2020

5,000 miles I visited my dealer at 5,000 miles because my instrument panel stated "maintenance required-visit your dealer." Of course, I scheduled an appointment More

by KMCAFEE1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for providing this feedback to us. Reviews like this help us to improve as a dealership, and we are always looking for ways to improve for our customers. But we are glad that your overall experience with our Service department was a good one. We look forward to seeing you again!

March 01, 2020

Booking appointment was very bad. Could not find our Rav 4 in system even though purchased at this Toyota site, old owners and serviced by old owners excellent service staff!! Arrived for appointment no on More

by JOHNB50
Recommend Dealer
No
Employees Worked With
Rachel Sims
Mar 03, 2020 -

Shottenkirk Toyota Weatherford responded

John, We apologize that you did not have a satisfactory visit with our Service department. We appreciate the feedback you have provided us so we can continue to improve as a dealership. If you would like to further discuss your visit, you can reach out to the General Manager, Barry Schwerdt, at barryschwerdt@shottenkirk.com or the Service Manager, Kurt Kjornes, at kurtkjornes@shottenkirk.com.

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