Shottenkirk Toyota Weatherford - Service Center

Great Service From scheduling to drive out everything went as promised. Very quick, professional and at the cost they quoted. Love this company and employees. Highl From scheduling to drive out everything went as promised. Very quick, professional and at the cost they quoted. Love this company and employees. Highly recommend this Dealer More

The service department is the bright spot of this dealership. The service reps are friendly, quick to get your vehicle in the shop and back to you on time. I will continue to get my Tundra serviced dealership. The service reps are friendly, quick to get your vehicle in the shop and back to you on time. I will continue to get my Tundra serviced there. More

Sub-par Service I took my 2013 Avalon for a saftey recall and knew right off the bat when I was making my appointment that this was not going to be a pleasant experie I took my 2013 Avalon for a saftey recall and knew right off the bat when I was making my appointment that this was not going to be a pleasant experience. Right off the bat, the service writer asked me if I needed any other service preformed such as wheel rotation and I replied no. Although once at the dealership, I was promptly greeted and since I was waiting, was directed to the waiting area. During the pandemic and recommendations by the CDC, there was NO hand sanitizer nor was the waiting area arranged for social distancing. Then once my vehicle was ready, the service writer came to advise me that my tires on the rear where out of alignment and that I needed an alignment preformed. That was when I got really ticked off since it had been about a year since it had been done at this dealership and I declined to have this done. Bottom line is if the alignment was done back in 2019 and now it is out of specification then one of the following scenarios is possible: A. Equipment used in 2019 was out of calibration, B. Technician error as it was late in the day, C. Equipment used today was recently calibrated, D. Dealership trying to generate additional revenue by pushing services not needed. Needless to say, I probably will not come back to this dealership again. More

Excellent I made an appointment for the 5000 mile check up at a time and day convenient for me. I arrived on time, and the entire process was handled in an hou I made an appointment for the 5000 mile check up at a time and day convenient for me. I arrived on time, and the entire process was handled in an hour, as they forecast . More

Tire Warning Light was ON The tire warning light came on. I drove to Shottenkirk Servce . I told the attendant why I was there and she verified the warning on the dash displa The tire warning light came on. I drove to Shottenkirk Servce . I told the attendant why I was there and she verified the warning on the dash display. She took my name and said that they would check it. I went to the Service Customer waiting room while they checked out my tires. I was there about an hour. They discovered a nail in the left rear tire. Since I had a Hazard Policy on my ties, they patched the tire on the inside at no charge. I drove the 1 hr and 30 minutes to get home with no problems. More

Not Satisfied Called 2 weeks in advance, made appointment for dints/dings to be repaired was never told they had to order parts until showed up for apt. Was also to Called 2 weeks in advance, made appointment for dints/dings to be repaired was never told they had to order parts until showed up for apt. Was also told would have rental, no rental. This is 2nd time to service since purchasing my highlander. As a new customer of Toyota, not happy with service dept at all. More

Not happy. Had to take the car back for a state inspection a month and a half after purchase. I had to call to inquire about status of my plates as the paper tag was about to expire. I was told to inspection a month and a half after purchase. I had to call to inquire about status of my plates as the paper tag was about to expire. I was told to bring it in to get it inspected. So I have to take off work early, drive an hour away for their screw up. I was offered nothing for the inconvenience. I’m not impressed with this at all. More

Great advisor, timely work, successful experience. Made the connection with Rachel Sims to get warranty work for faulty ECU on 2011 Corolla.. She made the appointment for a convenient time and was pre Made the connection with Rachel Sims to get warranty work for faulty ECU on 2011 Corolla.. She made the appointment for a convenient time and was prepared when I arrived. She gave an accurate time for the repair and closed the repair work when my car was returned. Was very impressed with Rachel and the young man who was in the same office. More

General Easy in / out, quick service. I had hoped for pick/up and delivery service due to Covid restrictions and had called to schedule. NO ONE returned my Easy in / out, quick service. I had hoped for pick/up and delivery service due to Covid restrictions and had called to schedule. NO ONE returned my call, so I called again a week later to schedule and I just took it in myself, though I would have preferred the specialized service under current situations. More

NO MASKS on service personnel. Quick service. Just wish anything they have to move in car be placed back where it was upon service completion. anything they have to move in car be placed back where it was upon service completion. More