Back

Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.6
1,975 Reviews

1,975 Reviews of Shottenkirk Toyota Weatherford - Service Center

Sort by
December 13, 2019

Review of service department Vehicle was ready, but I was not notified. I had to tell staff after seeing my vehicle completed for 15 minutes that it was ready. More

by MIKEANDDOTTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Cooper
Dec 16, 2019 -

Shottenkirk Toyota Weatherford responded

MikeandDotty, On behalf of our dealership, we would like to apologize that you were not totally satisfied with your last visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact Daniel Luna at 817-597-5000 or email him at danielluna@shottenkirk.com at your convenience.

December 12, 2019

Routine service I called and was able to get same day appointment for routine service. I was in and out in less then an hour. Service team members were very friendly. More

by DGILBERT3268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Leet
Dec 12, 2019 -

Shottenkirk Toyota Weatherford responded

Dgilbert3268, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 10, 2019

Great experience. New dealership that bought Durant Toyota. Been a customer of Durant Toyota for over 14 years. They sold to Shottenkirk Toyota Weatherford. Second ti More

by J.LES.WOODS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Patterson
Dec 10, 2019 -

Shottenkirk Toyota Weatherford responded

J.les.woods, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again!

December 10, 2019

Changed oil Didn't tighten the oil pan bolt so I've been leaking oil for 3 days , just found out now I'll be going to Audi dealer to get that fixed and yo clear m More

by thematttasticvoyage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Primo Sanchez
Dec 11, 2019 -

Shottenkirk Toyota Weatherford responded

Thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to discuss options to ensure your satisfaction. Please contact Daniel Luna at 817-597-5000 or email him at danielluna@shottenkirk.com so we can discuss some solutions.

December 10, 2019

Great Service Dept The Service dept reps are very friendly. They look professional in appearance and always come out to greet you as soon as you arrive. Rachel has alway More

by BECKYPZ4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 11, 2019 -

Shottenkirk Toyota Weatherford responded

Beckypz4, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 09, 2019

Service was fine....HOWEVER The service part was fine...I called to schedule service on my mother-in-laws car...30 seconds after hanging up, a salesman from Shottenkirk calls me More

by A. Burgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Dec 11, 2019 -

Shottenkirk Toyota Weatherford responded

We do apologies for the unsuspected phone call we do call from time to time just out of courtesy to offer customers end of year savings, thank you for being a loyal customer we really are grateful for your business. If you need any help please reach out to our general manager Daniel Luna at 817-597-500 or at danielluna@shottenkirk.com.

December 06, 2019

Off the Chart Service Once again, Matthew, at Shottenkirk did everything he promised he would do. My shifter was repaired perfectly, I needed a shuttle home and to be picke More

by FINCHPAUL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew, Manny, Annie
Dec 09, 2019 -

Shottenkirk Toyota Weatherford responded

Finchpaul6, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 06, 2019

Quick and friendly I went in to have the 5,000 mile maintenance items - oil change and tire rotation - performed on my car. I arrived at 10:00 a.m. and was greeted prom More

by petunia3954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Maness
Dec 09, 2019 -

Shottenkirk Toyota Weatherford responded

Petunia954, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 05, 2019

Friendly and helpful I have always enjoyed my visits to Shottenkirk Toyota. Every one I met was so pleasant and helpful with all questions. Needed state inspection, whic More

by Banjobilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Marquart
Dec 05, 2019 -

Shottenkirk Toyota Weatherford responded

Banjobilly, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 05, 2019

My Toyota Tundra Forgot the service guy but really liked him. I drive from FW so I was pleased to get in/out so fast. Just as good as when Durant owned it. More

by JIGLESIA61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Dec 06, 2019 -

Shottenkirk Toyota Weatherford responded

Jiglesia61, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

...
193
...