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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.6
1,975 Reviews

1,975 Reviews of Shottenkirk Toyota Weatherford - Service Center

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February 16, 2020

I enjoyed the experience from the start to finish. This is my second car purchased at this location and recommend them for your next car purchase. More

by MELISSADASSEL
Recommend Dealer
Yes
Employees Worked With
Kevin & Craig, Mark Leet, Chandler Mull
Feb 17, 2020 -

Shottenkirk Toyota Weatherford responded

Melissa, Thank you for choosing us again to find your next vehicle! We are happy to hear that we were able to make this process easy for you. Enjoy your new vehicle, and we hope to be the choice for your next vehicle in the future.

February 15, 2020

Courteous, prompt service I've always had a good experience with everyone I have dealt with at the dealership. I've bought 2 vehicles from them and they have always gone above More

by GREGGOCKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not see anyone I have dealt with in this list.
Feb 17, 2020 -

Shottenkirk Toyota Weatherford responded

Greg, Thank you for sharing your experience with us! We strive towards excellent customer service and hearing that you received good customer service helps us continue to grow. We thank you for continuing to let us earn your business.

February 14, 2020

Very prompt, professional service. Clear communication from courteous service rep. Telephone scheduling was attentive and offered me a couple of different times right at and around my requested time. I ca More

by LM.HESTER
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 14, 2020 -

Shottenkirk Toyota Weatherford responded

LM. Hester, Thank you for the feedback! It is important to us at Shottenkirk Toyota of Weatherford to provide the best service to our customers. Getting feedback from our customers ensures that we can continue to improve to make sure our customers have the best experience possible. We will share your kind comments with our Service team and we hope to see you again soon.

February 13, 2020

The service department is always knowledgeable and efficient. Comfortable waiting area. I am always able to get in when I need service, and everything is explained to me up front More

by GFARRIS88
Recommend Dealer
Yes
Employees Worked With
Kurt Kjornes
February 12, 2020

Great servcie, quickly done I like that service care, they do good work quickly, the waiting room is great, easy to access the service center, very professional workers. thanks More

by CATFISH391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Buttenhoff
February 12, 2020

Needed new Battery They checked for the problem that I had and it needed a new battery at 6,000 miles. I am not sure why and I hope that is not an omen of things to come More

by pmorrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know a name, I was told but can't remember it. He was a service advisor.
Feb 14, 2020 -

Shottenkirk Toyota Weatherford responded

Hello, My name is Kurt Kjornes and I'm the Service Manager here at Shottenkirk Toyota of Weatherford. I read your review that you provided for us and wanted to respond back personally. I can understand that needing a battery at 6,000 miles is hard to believe. What I can tell you is that unfortunately with the weather and temperature changes that we have experienced lately, it has affected more batteries than normal, regardless of age or mileage. We have seen more dead battery cases this month than in the last 2 months combined. I am very glad to hear that the Service Advisor Matthew was helpful and very nice to you, he is a phenomenal advisor and we are lucky to have him. As far as the Toyota roadside assistance program, it is true that Toyota roadside assistance will provide a tow to the nearest Toyota dealership (or the Toyota dealership of your choice within 25 miles of the nearest dealer). This is the program that they have put in place and we as a Toyota dealership follow. I understand the frustration with that. That is something that is in place per the Manufacturer and unfortunately I have no ability to fix. If you would like and haven't already of course, I would be more than happy to perform a battery test and replace the battery. If your vehicle is still under factory 3 year/ 36,000 mile warranty, we would be able to replace it under Toyota Warranty. Please feel free to contact me with any questions and thank you so much for your time. Kurt Kjornes Service Manager Shottenkirk Toyota of Weatherford 817.597.5032

February 12, 2020

We are very happy with the service we received. We are very pleased with our service rep, Racheal she is great thank y’all very much. More

by RANCHOBRIS
Recommend Dealer
Yes
Employees Worked With
Eric Smalley
February 11, 2020

new tires, rad flush, trans flush Rachel was a great adviser. She helped insure my car got what it needed and ready when I needed it completed. Thanks again Rachel, I'm sure we will be More

by BOBBYHOUSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
February 11, 2020

Service Dept was very helpful and efficient and easy to work with. They provided a loaner vehicle when our vehicle needed to be left overnight. More

by ALEDO-AGS
Recommend Dealer
Yes
Employees Worked With
Madison
February 06, 2020

Great service I came in with my low tire light on. Service tech found a nail in it. I was able to get a new tire right there on the spot. Such peace of mind. Th More

by SCARDWELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake ....
Feb 06, 2020 -

Shottenkirk Toyota Weatherford responded

thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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