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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.6
1,975 Reviews

1,975 Reviews of Shottenkirk Toyota Weatherford - Service Center

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February 26, 2020

Service Scheduled service was done efficiently and it appears all item was covered. All employees contacted were friendly and polite .Car was clean when pick More

by 2HKARR
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Feb 27, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing your experience with us! We always try to provide good customer service and we are glad that your experience reflects that! We will see you again at your next service visit!

February 26, 2020

Every time I take my camry for service I ask for Ms Rochel Simms. She just a sweet lady I enjoy visiting with her and she takes car of my car. Thank you for great customer service! More

by KARL101A
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Feb 27, 2020 -

Shottenkirk Toyota Weatherford responded

Karl, Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 24, 2020

Service - average- come here because it is close to my home Positives: Can make appt., service is usually timely, sometimes friendly, free car wash Negatives - Car wash is frequently broken and no alternative More

by BETTETALKINGTON6645
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know names
Feb 25, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for providing this feedback to us. We are always looking for ways to improve our dealership and our customer service. We will take your comments into consideration when evaluating where we can make improvements at our dealership. We hope to see you soon and thank you again for the feedback!

February 21, 2020

I appreciate the prompt and efficient service you provide at the service department of Shottenkirk Toyota. Rochel Sims is an asset to your business. I appreciate her help. June Young More

by JUNEYOUNG
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Feb 21, 2020 -

Shottenkirk Toyota Weatherford responded

June, Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 21, 2020

Bought the truck and drove it home. It went to a death wobble and contacted dealer....told me to bring it in and i did, They returned it to me saying they test drove it and there was no problems at that t More

by TEV.DEWAYNE
Recommend Dealer
No
Employees Worked With
Brian Cooper, Bryan Reese, Brian Thompson, Kurt Kjornes, Madison Moreno, James Halstead, Matthew Marquort, Rachel Sims
Feb 24, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you so much for providing feedback for us, as I know it is not always so easy for us to find the time to do so with such busy schedules. I am sorry that you had a wobble issue with your newly purchased vehicle. We had our Shop Foreman take the lead on checking that when it came back to us just to make sure that we had the best man for the job inspect it. He drove it and inspected it and did find no issues with the truck. I do apologize that we were not able to find anything with it. I am not aware of these trucks having this issue personally, but I will absolutely make some time to look into it so that we can try to keep an eye out for it in the future. If the problem still exist's after you have picked it up then please feel free to bring it back and perhaps we can send it over to Ford across the street to have checked out. I want you to enjoy your new vehicle and am available if I can help. Again, thank you so much for your time and comments. Please feel free to contact me with any questions. Kurt Kjornes Service Manager Shottenkirk Toyota of Weatherford 817.597.5032

February 20, 2020

Administration Dept did not send the title to the right address. The person handling the issue was never there to correct the issue. The salesman has not been available to answer questions , or to address More

by PHYLLIST
Recommend Dealer
No
Employees Worked With
Larry( last name?)salesman , James Halstead
February 17, 2020

Great group . Best sales and services I have ever experienced . The service dept is top shelf and is always friendly and attentive . Mathew in the service dept is the best More

by MARCCLEERE
Recommend Dealer
Yes
Employees Worked With
James Jenkins, Kara Shpakoff, Eric Smalley
Feb 18, 2020 -

Shottenkirk Toyota Weatherford responded

Marc, Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.

February 17, 2020

Great. I live in Graham and work Mon-Fri, so I really appreciate the service department being open on Saturdays. I much prefer that your dealership service More

by MLS0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't know, but everyone was super nice.
Feb 18, 2020 -

Shottenkirk Toyota Weatherford responded

We appreciate the feedback! Customer service is very important to us and making sure that we can accommodate to customers' busy schedules is an important part in quality customer service! We thank you for choosing us to service your vehicle and hope to see you at Shottenkirk Toyota of Weatherford soon.

February 17, 2020

Great experience, gave us a loner car and was done with ours in a few hrs! I would definitely recommend and go back for future repairs. More

by CHIXSON8SEC
Recommend Dealer
Yes
Employees Worked With
Morgan Gulliford
Feb 17, 2020 -

Shottenkirk Toyota Weatherford responded

thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

February 17, 2020

Happy with the service I was happy with the service I received at Shottenkirk. I was checked-in quickly, the service was done is a short amount of time and I was out the doo More

by WillowParkPrius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember who checked me in but she was very nice.
Feb 18, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for the feedback on your visit with our Service department. We try to make sure that our vehicle services are a quick and painless process, and we are glad that your visit reflected that. We apologize that you were not given a car wash while you were here. We will be sure to take this information and improve on it for next time. Thank you for choosing us to service your vehicle and we hope to see you again soon at Shottenkirk Toyota of Weatherford.

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