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Shottenkirk Toyota Weatherford - Service Center
Weatherford, TX
1,975 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,975 Reviews of Shottenkirk Toyota Weatherford - Service Center
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April 22, 2020
The advisor was nice and stayed on top of timely updates. However, there were a few things that made the experience unpleasant. The shop essentially rebuilt the engine and didn’t notify me. I was told that t However, there were a few things that made the experience unpleasant. The shop essentially rebuilt the engine and didn’t notify me. I was told that they were replacing a cam seal. Once I received the estimate invoice after repairs were done, they had essentially pulled have the engine. Next thing, the tech did not clean up his mess. After getting the truck back I had to drive 6 hours out of state. I parked my truck over night and came out the next morning to a puddle of coolant and oil. I looked under my truck and the entire frame and engine were covered in oil and coolant. That is just lazy to leave that much fluid on the truck. It shows a lack of caring. Next, they left the coolant low. While on the drive transferring my things from the rental, I noticed writing on my windshield. I tried to wipe it off but had to have the advisor use a razor blade to scrape it off. The tech left a low tire pressure light on instead of just filling the tire. The service manager stated that the truck would be detailed and it was not vacuumed or cleaned (if so they just didn’t care to remove the writing on the windshield) Overall, the job felt like they just didn’t care. More
by wearerl
Verified CustomerEmployees Worked With
Madison Moreno
April 20, 2020
Great Always good and finally the car wash is open!!! Got my tires rotated and they check fluids for my road trip. Im ready to go on trip! Thanks! Always good and finally the car wash is open!!! Got my tires rotated and they check fluids for my road trip. Im ready to go on trip! Thanks! More
by BKRABARRETT
Employees Worked With
Matthew Marquort
April 20, 2020
Quality service offered, brought my vehicle in for 20,000 mile service. Oil and filter change and tire rotation. Service and 10/20,000 miles should be a tire balance and rotation. Not covered by Toyota Care. mile service. Oil and filter change and tire rotation. Service and 10/20,000 miles should be a tire balance and rotation. Not covered by Toyota Care. More
by RCOOKEUSMC
Employees Worked With
Matthew Marquort
April 19, 2020
My first visit for my tire repair took an hour just to be informed there was not one in stock. A little frustrating. Came back two days later for tire placement and was done in 30 minutes. AND It was free wi informed there was not one in stock. A little frustrating. Came back two days later for tire placement and was done in 30 minutes. AND It was free with warranty service. Madison has amazing customer service! Thank you! More
by TXKERRY
Employees Worked With
Madison Moreno
April 16, 2020
Excellent Rachel is awesome. She is as close to being greatness as Blake was and super friendly. Rachel made sure I did not have to over spend on my requested Rachel is awesome. She is as close to being greatness as Blake was and super friendly. Rachel made sure I did not have to over spend on my requested service. More
by KRISTIWALKER2000
Employees Worked With
Rachel Sims
April 16, 2020
Friendly Service, Everything Delivered on Time As Promised Vehicle needed oil change, door lock actuator, new fan motor for AC, new brake pads and tire rotation. Dropped it off at 9:30 AM (appointment time) a Vehicle needed oil change, door lock actuator, new fan motor for AC, new brake pads and tire rotation. Dropped it off at 9:30 AM (appointment time) and picked it up by five that afternoon. Everything was done to my satisfaction and my vehicle was returned washed and clean. The service advisor was knowledgable, friendly and professional in every way. More
by SKING1023
Employees Worked With
Madison Moreno
April 14, 2020
Very professional. I made an appointment for an oil change, the wait was one hour and forty-five minutes but considering the quarantine, I think that is very reasonable. I made an appointment for an oil change, the wait was one hour and forty-five minutes but considering the quarantine, I think that is very reasonable. Everyone was very courteous and knowledgeable. More
by SMARILYN2005
Employees Worked With
Madison Moreno, Matthew Marquort
April 11, 2020
Pleasant , helpful staff. Answered all my questions and concerns about my first Toyota. Very knowledgeable in answering my questions. Very short wait time . Customer waiting area is lovely. concerns about my first Toyota. Very knowledgeable in answering my questions. Very short wait time . Customer waiting area is lovely. More
by KBOSWELL
Employees Worked With
Matthew Marquort
April 11, 2020
Have been coming here for over 20yrs, when it was Durrant Toyota. We have always had great service & the staff have always been excellent. We have seen many service personal come & go over these times & they Toyota. We have always had great service & the staff have always been excellent. We have seen many service personal come & go over these times & they have always been of a high standard. Today i had mathew who was also great very helpful. here's to another 20 yrs with you guys! More
by REXIE653
Employees Worked With
Matthew Marquort
