Shottenkirk Toyota Weatherford - Service Center

Responsive, concerned, professional I was very impressed with the dealership. They listened to my concerns and although they were busy, they were able to work me in since I was about to I was very impressed with the dealership. They listened to my concerns and although they were busy, they were able to work me in since I was about to travel to Tennessee the next day. Every person I dealt with was professional and personable. I highly recommend. More

While the detail I asked for was great and so was the service by Mrs. Sims, I am not happy with the transparency of the dealership. I was told I got 2 free details when I bought my truck from y’all and a service by Mrs. Sims, I am not happy with the transparency of the dealership. I was told I got 2 free details when I bought my truck from y’all and after my appointment was complete I was given a $160 bill. Mrs. Sims was apologetic and explained to me that those details were “mini details” this however was not made clear to me over the phone when I made the appointment or when I originally purchased the truck. This experience unfortunately makes me weary to service my truck at your dealership anymore. Nobody likes being surprised with a bill ESPECIALLY when they were told it was a free service for purchasing a vehicle from you. More

Matthew was great, he's the person that's taken care of my car for the last couple times and he really cares about customer service. my car for the last couple times and he really cares about customer service. More

Staff does not pay attention to detail or what I had to say. I asked several times on two visits about the extra key included in the pictures and was told they would check. Nobody ever checked and after I say. I asked several times on two visits about the extra key included in the pictures and was told they would check. Nobody ever checked and after I bought the car and was ready to take it Terry, the manager had the audacity to tell me that if I brought in another key from my trade-in he could make me one even though they had already advertised 2 keys. I wasn’t able to come on the specific day the key guy was there and I’m glad I didn’t get an extra key for my trade in made, I later found out they can’t even make the key there so they just lied so I could bring them an extra key for the trade in. I had to drive 40 minutes yet again because Burleson Toyota knew nothing about Shottenkirk, I was lied to about that as well. They had told me to to come in after I told them the other dealer knew nothing about their care plan. When I got there they said, oh we don’t have that tire here, you’ll have to come back tomorrow. This was after I had already told them that the tire needed to be replaced do to sidewalk damage. The finance department also delayed the loan because they didn’t collect all the information they needed and were going to have me drive out again to re-sign some paperwork, luckily I was able to email the documentation they lacked. So in summary they lied about shottenkirk care being available in Burleson, lied about having the 2 keys and then about being able to make one. Then made me drive out 40 minutes only to tell me to come back. Probably the worst experience out of 10 I’ve ever had purchasing a car. More

Wasn't impressed. It's nothing like it was when Durant owned it, maintenance good. Sales person pushy when got car. Won't buy again there. owned it, maintenance good. Sales person pushy when got car. Won't buy again there. More

They are doing a fabulous job. My only dislike is the appointment center. Can’t ask many questions and not as user friendly as talking with service directly appointment center. Can’t ask many questions and not as user friendly as talking with service directly More

Quick turn around on a flat tire repair. I dropped the tire off the night before and it was fixed and back on my vehicle the next morning by 7:25 am. tire off the night before and it was fixed and back on my vehicle the next morning by 7:25 am. More

I yr Care and maintenance services. A Service Technician checked me in and showed me the Customer Lounge where I could go to wait on my car. I was comfortable there while I waited on my A Service Technician checked me in and showed me the Customer Lounge where I could go to wait on my car. I was comfortable there while I waited on my car to e serviced. My car was washed and polished on the inside. It looked vey nice. I had a few scratches on my bumper, so I was provided with information to contact the Collision Center in Granbury. I went to Granbury the next day. The Technician was able to buff out the scratches. He was very efficient and nice. I wish you had a Collison Center in Weatherford. I did enjoy the drive to Granbury though,, I had not been down that way in a long time, so it was nice to see how the area is really growing. More

The service was great. There was no car wash available so that was a disappointment. This is the second time that the car wash wad not opetational that was a disappointment. This is the second time that the car wash wad not opetational More

They do an excellent job. I was early for my appt. They took me right in, and I was finished in one hour. Great job!! took me right in, and I was finished in one hour. Great job!! More