Shottenkirk Toyota Weatherford - Service Center

Never received a call back from Michael after several attempts to reach him. Once I did reach him, his condescending and careless attitude was far from the customer service I would expect from this busin attempts to reach him. Once I did reach him, his condescending and careless attitude was far from the customer service I would expect from this business. I will say that I have bought three cars from Shottenkirk and referred my parents who also bought a car recently but Michael Daugherty's poor customer service and overall attitude has made me choose another dealership for my next purchase. It honestly feels that Michael does not care about his customers unless their is a possibility they will buy a car, and after that he has no interests in customer service. More

I can’t speak for the sales side, but the service side is atrocious. I’m beyond frustrated with all aspects over a simple SCHEDULED oil change, as well as the overall experience of incredible rude employees. atrocious. I’m beyond frustrated with all aspects over a simple SCHEDULED oil change, as well as the overall experience of incredible rude employees. The entire waiting room was furious, and I watched numerous people that came in AFTER me leave BEFORE me. My service advisor walked past me repeatedly without so much as acknowledging my ridiculously long wait. I hope I never have the awful fate of having to deal with this dealership again. More

No masks!?!? Seriously?!?! Normally I love this service department but I was out today for service and I only saw one employee wearing a mask. I had on a mask out of respect fo Normally I love this service department but I was out today for service and I only saw one employee wearing a mask. I had on a mask out of respect for myself and for you, but the service helper did not have on a mask—Not when he approached my vehicle, or speaking with me, nor he didn’t offer to put on a mask, or ask if I was okay with him not wearing one. He was also even completely oblivious to the (minimal) 6ft. Social Distance guidance. It makes you seem like you are out of touch and don’t care about your employees, customers or community. There have been 9,669 deaths in Texas and 20 in Parker county from the virus. There were 200 new confirmed cases in Parker county yesterday. We need a new vehicle but we so be back until you get your act together. More

Great salesmen really wanted to help me find what I wanted and in my price range, made everything really easily and understandable. Real Great Guys! wanted and in my price range, made everything really easily and understandable. Real Great Guys! More

they refused to honor my set mmaintenance price orcoupon the dealership wouldnt honor the price of my 100,000 check up listed in my owner maintenance book. it list the price of all my maintenance cost, they the dealership wouldnt honor the price of my 100,000 check up listed in my owner maintenance book. it list the price of all my maintenance cost, they woulnt honor shotttttttttenkirk coupons,they refused to use my 20%coupon they only took off 10% then added a cost for covid 19 supplies. they did not tell me that they werent going to accept my coupons or guaranteed maintenance price until they were finished with my wehicle .i would have gone to ft worth toyota they said they would have honored either price gingerjohnson328@yahoo.com More

The 5,000 mile service only took 20 minutes, and that included the car being washed! This was my first time to Shottenkirk’s Service Department and I was impressed! included the car being washed! This was my first time to Shottenkirk’s Service Department and I was impressed! More

Oil change and tire rotation The service center has always been good. When Sottenkirk took over Durant I lost the service tech's I've always delt with. In addition, turnaround o The service center has always been good. When Sottenkirk took over Durant I lost the service tech's I've always delt with. In addition, turnaround on the staff seems to be high. When having my tires rotated they continually chip the gloss on my wheels around my lug nut holes. It's a result of someone being in a hurry and not taking their time. I've complained, but it's still happening. If it were a new vehicle I would take it somewhere else. Average price at Durant for the same service, with coupon, was around 70.00. With Shottenkirk it's a little over $100.00. More

Disappointed Service was okay as far as I can tell. Disappointed Service was okay as far as I can tell. Digital air pressure gauge was taken from my glove compartment When I contacted the service Disappointed Service was okay as far as I can tell. Digital air pressure gauge was taken from my glove compartment When I contacted the service department was told they didn’t have it More

Great service, friendly staff. Rachel is always professional and thorough. I placed the appointment in time but she was ready when I arrived. She addressed the issues, contacted me with diagnosis professional and thorough. I placed the appointment in time but she was ready when I arrived. She addressed the issues, contacted me with diagnosis and folllowes through. More