Shottenkirk Toyota Weatherford - Service Center

Someone in the shortenkirk family should have been able to contact warranty people (warranty I bought from shottenkirk ) and find out if the low coolant notification on my dash was a warranty repair ! Emb to contact warranty people (warranty I bought from shottenkirk ) and find out if the low coolant notification on my dash was a warranty repair ! Embarrassing for y’all!!!! More

Kenny is the best! Won’t go anywhere else for my car needs. Fast friendly and efficient. Won’t go anywhere else for my car needs. Fast friendly and efficient. More

Service was great . We did not like the time we had to wait for service we had a appointment for. 2 1/2 hrs for a oil change and tire rotation. seems extreme Y’all seem We did not like the time we had to wait for service we had a appointment for. 2 1/2 hrs for a oil change and tire rotation. seems extreme Y’all seemed to have over booked way over booked. More

Service adviser listening to all my service needs and concerns: Rotate tires, check passenger side tire and rim for damage after going over small curb, verify battery doesn't need gas relief tube connect concerns: Rotate tires, check passenger side tire and rim for damage after going over small curb, verify battery doesn't need gas relief tube connection, check brakes, and notify CarFax that work has been done. After adviser's suggestion the BG full engine cleaning was authorized. The free car wash made this visit even better. More

Rachel always takes good care of me. She makes sure that I get great value out of my time spent with the dealership. My catalytic converter was stolen a few days before my vacation. I ne She makes sure that I get great value out of my time spent with the dealership. My catalytic converter was stolen a few days before my vacation. I needed my truck and team Shottenkirk delivered it a day early. Thanks for a clutch play when I needed it! More

Our service advisor Rachel is fantastic. The service was completed in good time. Good experience! The service was completed in good time. Good experience! More

I waited over fifteen minutes for someone to acknowledge me in the service bay. One man did tell me to pull into the bay after sitting out in the rain for five minutes. Upon pulling in, another service adv me in the service bay. One man did tell me to pull into the bay after sitting out in the rain for five minutes. Upon pulling in, another service advisor looked right at me, in the eyes, and quickly went into his office. People who came in after me were acknowledged and helped. I can go elsewhere to buy my vehicles (I purchased two from you last year) and where I am treated better. A female advisor finally came out and asked if I needed something. We’ll duh, why am I here. She was nice but knew I had been overlooked several times. No one should ever have to wait this long in your service bay to be helped. This was not the first time. Also, I was there for a flat tire. They aired it up to 35 and left the other three at 24,25,and 26. Why? More

Sherry helped me and did a great job keeping me updated and finishing on time and finishing on time More

i paid a lot of money from full diagnostic check up. I was told i need a new entertainment system. The new entertainment system did it work. They ordered another entertainment system, that didn't wo I was told i need a new entertainment system. The new entertainment system did it work. They ordered another entertainment system, that didn't work either. I was informed those new entertainment systems weren't new, but refurbished. I was told to go to car toys and get a real new one from them. On the way home i pulled the sd card for navigation. They radio was fixed. So i paid for diagnostics that didn't diagonost, i wasted a lot of time going back and forth and solved the problem my self. Maybe a two is too high. You won't be seeing me again. More

Sherry Parker always makes a trip to the Service Department a delight. She is always on the ball. Department a delight. She is always on the ball. More