Shottenkirk Toyota Weatherford - Service Center

This was for the first service on our new Tacoma that we purchased here. While the service itself (tire rotation and multi point inspection only) was relatively fast, none of the other things promised duri purchased here. While the service itself (tire rotation and multi point inspection only) was relatively fast, none of the other things promised during the sales and extended warranty pitches happened. Also, the truck sat done and ready to go for more than 15 minutes; it took us walking up to the desk before anyone checked us out to leave. More

Service was swift and all work requested was performed to my satisfaction on both My Tundra and Highlander a week before the Tundra my satisfaction on both My Tundra and Highlander a week before the Tundra More

She is extremely friendly and attentive to the needs of her customers. She got me in and out quickly. I appreciate her approach to her customers and keeping their needs and time in mind! her customers. She got me in and out quickly. I appreciate her approach to her customers and keeping their needs and time in mind! More

The new Service Facility is very luxurious and spacey. When I walked into the waiting area, I was not sure where I should go. There was an older Gentleman who showed me the waiting area and asked if I n When I walked into the waiting area, I was not sure where I should go. There was an older Gentleman who showed me the waiting area and asked if I needed anything. The wait time on the Oil Change and tire rotation was as expected. The Tech came to where I was in the waiting area and presented me with the document that showed what was done, asked if I had any questions and then ushered me to the payment area. My car was waiting in the covered service area. This facility is nicer than any that I have ever seen anywhere. More

She was fine, an issue with what was supposed to be done, but she cleared it up but she cleared it up More

Professional, friendly, knowledgeable and no nonsense. And they have their best coffee! The next dealership I've been to. And they have their best coffee! The next dealership I've been to. More

DO YOUR HOMEWORK! I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will n I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will need to add $5k to whatever price you see online for a VIP warranty that isn't optional. If you are okay with this and decide to go ahead and buy, please ensure that a multipoint inspection was done, and I would ask for proof. I bought a truck from Shottenkirk Toyota Weatherford about a month ago. A few weeks later, the check engine light came on, so I took it to Autozone to find out it has something to do with my catalytic converters. After 5 phone calls to the dealership, I was able to get my paperwork along with the warranty info. I was advised there was an 8 year 80,000 mile warranty that would cover this, so I took it into a dealership in Grapevine. They advised me that the catalytic converters are aftermarket and defoulers (not a car guy, so hopefully I spelled this correctly) were used and that they were stacked. I was advised this is federally illegal, and they told me to reach out to the dealership for resolution. I emailed these pictures over, and after not hearing back for a few hours, I reached out for an update. I was advised that the pictures were sent to the service director, but since they were in meetings this week, they would get back to me. I decided to then post a 1 star review which led to a phone call from the service manager who told me the previous owner had the aftermarket converters installed after theirs were stolen and they would fix the catalytic converters if I took down my review. I took down the review and took my truck the next day. When I got there I sat down with the service manager and asked him if they would reimburse me for the $190 I spent to find the issue along with $120 for needing to replace 2 of the valve stems. I also asked if they could repair a quarter size spot where the paint was scratched, and I asked for a 2nd key. I didn't think this was too much considering the 3 hours I spent waiting for the valve stems to be replaced, the additional 3 hours for the diagnosis of the converters and now the 4 hours to drive to and from the dealership to fix the converters. The service manager wrote down my request and told me he would ask about it. When I came to get my truck, he advised me they were only going to care for the converters. I asked to speak to the GM, but he brought a sales manager to me instead. He began to make it sound like they were doing me a favor for fixing the converters to which I told him should have been caught before the truck was sold to me. He again tried to justify not making things right, but I went ahead and took my truck and left. I hope this review helps someone in the future. DO YOUR HOMEWORK BEFORE YOU BUY FROM THIS DEALERSHIP. More

The drive to Weatherford from Fort Worth is worth it. New dealership is attractive and service is always efficient. New dealership is attractive and service is always efficient. More

Sherry was very attentive to our needs. Disappointed car wash always seems to be down, but she made sure our car was washed (by hand) anyway. Thanks! Disappointed car wash always seems to be down, but she made sure our car was washed (by hand) anyway. Thanks! More

I did not have an appointment, yet I did not wait more than an hour which I think is great! than an hour which I think is great! More